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- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] What is a purge port that a OUCH (Mass Cancel) User can connect?
In each OUCH partition, the exchange provides a TAP as a purge port that can be connected only by OUCH (Mass Cancel) user. When a user uses a purge port, th... Show Details
- No：12354
- Updated Date：2021/10/18 18:09
- Modified on：2023/01/17 14:47
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[J-GATE3.0]How to retrieve the Connectivity Manual/Specifications for ITCH?
The ITCH Connectivity Manual can be downloaded from System Documents Site as below. [System Documents Site] URL: https://faqsd.jpx.co.jp/?site_doma... Show Details
- No：10673
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:14
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[J-GATE3.0] What is "OTR" in J-GATE3.0?
Exchange started calculation of Order to Trade Ratio (OTR) and related operations after the launch of current J-GATE to enforce efficient ordering practices ... Show Details
- No：10862
- Updated Date：2021/05/25 15:21
- Modified on：2023/01/17 14:46
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[J-GATE3.0]How to obtain J-GATE manual/specifications.
"J-GATE3.0_Connectivity_Manual_Commonalities_part" and "J-GATE3.0_Connectivity_Manual_Business_Message_part" from the System Documents Site. [System... Show Details
- No：10674
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:15
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[J-GATE3.0] Please explain about the tick size.
Tick size is the price value in placing orders, and it is set for each product. Tick size for each product can be acquired by DQ122 (Request for acquiri... Show Details
- No：10910
- Updated Date：2021/03/31 12:40
- Modified on：2023/01/17 13:23
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[J-GATE3.0]What would happen when orders are sent during the pre-closing session, excluding Non-C...
When orders are sent during the pre-closing session (excluding NCP), such orders will be registered to the orderbook. When orders with closing condition are... Show Details
- No：10684
- Updated Date：2021/03/17 14:14
- Modified on：2023/01/17 10:39
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[J-GATE3.0] When does the day trading session begin?
The start of day session depends on the product (either 8:45 or 9:00). For more details, please refer to the following sheets on [J-GATE3.0 Connectivity M... Show Details
- No：10613
- Updated Date：2021/03/17 14:08
- Modified on：2023/01/17 10:53
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[J-GATE3.0]What functions are mandatory to be set in TradeGuard?
Functions related to Hard Limit is mandatory to be set. Specifically the items below: 1. PTLG and Trading User 2. Tradeable 3. Max Size 4. Restricted In... Show Details
- No：10536
- Updated Date：2021/03/31 12:41
- Modified on：2023/01/17 07:25
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[J-GATE3.0]What is the Auto-Cancellation function?
Auto-Cancellation is a function which invalidates orders placed by a user (excludes orders placed to J-NET) which has been forcefully logged out. The use of... Show Details
- No：10595
- Updated Date：2021/03/11 17:02
- Modified on：2023/01/17 09:29
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[J-GATE3.0] What is the specification of the Dark Pool flag in sending an order message in J-NET ...
For the detail on specification of the dark pool flag, please refer to [exchange_info_s] in “MO75 Trade Report TRANSACTION (Transaction to Enter J-Net Orders... Show Details
- No：10843
- Updated Date：2021/03/24 16:40
- Modified on：2023/01/17 13:43
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