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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] What is the connection method with J-GATE (Derivatives trading system)?
・Trading related connectivity method There are 2 connectivity methods for Trading Participants to connect to J-GATE in order to perform trading, one is by u... Show Details
- No：17114
- Updated Date：2023/12/26 15:28
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[J-GATE3.0] What is a purge port that a OUCH (Mass Cancel) User can connect?
In each OUCH partition, the exchange provides a TAP as a purge port that can be connected only by OUCH (Mass Cancel) user. When a user uses a purge port, th... Show Details
- No：12354
- Updated Date：2021/10/18 18:09
- Modified on：2023/01/17 14:47
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[J-GATE3.0]How to retrieve the Connectivity Manual/Specifications for ITCH?
The ITCH Connectivity Manual can be downloaded from System Documents Site as below. [System Documents Site] URL: https://faqsd.jpx.co.jp/?site_doma... Show Details
- No：10673
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:14
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[J-GATE3.0] Is there a list of "Instrument type" and "Instrument class" for TradeGuard?
For TradeGuard's product codes ("Instrument class" and "Instrument type"), please refer to "Appendix_TradeGuard_User's_Guide_Supplement" in the TradeGuard_Us... Show Details
- No：16799
- Updated Date：2023/09/15 11:40
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[J-GATE3.0] What is Holiday Trading?
Holiday Trading is conducted on all holidays excluding Saturdays, Sundays, January 1st along with days in which the Exchange deems necessary for system opera... Show Details
- No：13581
- Updated Date：2022/04/28 15:51
- Modified on：2023/01/17 14:57
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[J-GATE3.0] What is TradeGuard?
TradeGuard monitors orders from the trading participant before they are accepted by the exchange and automatically rejects new orders if they exceed certain ... Show Details
- No：16197
- Updated Date：2023/05/17 14:11
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[J-GATE3.0] Regarding business days for J-GATE.
1. Production Environment Non-Business days for auction are as blow: (1) Sundays (2) Public holidays (3) If public holiday is on Sunday, the following ... Show Details
- No：11188
- Updated Date：2021/04/23 11:40
- Modified on：2023/01/17 11:51
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[J-GATE3.0]How to obtain J-GATE manual/specifications.
"J-GATE3.0_Connectivity_Manual_Commonalities_part" and "J-GATE3.0_Connectivity_Manual_Business_Message_part" from the System Documents Site. [System... Show Details
- No：10674
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:15
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[J-GATE3.0] How to request resend in ITCH. Are Sequence Number required?
Please refer to “4.3.3 Resend procedure” of “J-GATE3.0_ITCH_Connectivity_Manual”. Please be informed that to request resend, “first sequence number being re... Show Details
- No：10787
- Updated Date：2021/03/24 09:12
- Modified on：2023/01/17 08:44
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[J-GATE3.0]How the value in the field for Total Buy and Total Sell in TradeGuard is calculated?
The value of Total Buy is calculated by adding Traded Bought to Open Buy, and the value of Total Sell is calculated by adding Traded Sold to Open Sell, which... Show Details
- No：10666
- Updated Date：2021/03/17 14:10
- Modified on：2023/01/17 12:36
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