JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2026/03/02 09:00 The new FAQ has been updated !
- 2026/03/02 09:00 The new FAQ has been uploaded !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]How to acquire delta queries of DQ124 (Request for acquiring instrument series).
The instruction is as below: (Please also refer to “Example of DRN and timestamp in DQ124 delta queries” in “1.1.2.3 Delta Query” of “J-GATE3.0_Connectivi... Show Details
- No：10528
- Updated Date：2021/03/11 16:55
- Modified on：2023/01/18 15:52
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[J-GATE3.0] How can users acquire BO5 data without API?
API is the only way to retrieve BO5 data. In terms of providing order information, JPX provides "Alternative Data Service" which is fee-charging. This orde... Show Details
- No：10742
- Updated Date：2021/03/17 14:31
- Modified on：2025/07/29 16:18
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[J-GATE3.0] Does limit set in TradeGuard also apply to J-NET trading?
TradeGuard limit does not apply to J-NET trading. For an example, functions below do not apply: -Restricted Instruments -Stopping new order from P... Show Details
- No：10690
- Updated Date：2021/03/17 14:27
- Modified on：2023/01/17 08:17
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[J-GATE3.0] When can we download jar file for Trade Guard?
Jar file can be downloaded from the URL which will be notified after applying for a TradeGuard ID. Please note that download is only available during online... Show Details
- No：15362
- Updated Date：2023/01/23 15:44
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[J-GATE3.0] What is API for J-GATE?
API for J-GATE defines as a tool between users and J-GATE, which is [Open Application Programming Interface] provided by Nasdaq Technology AB. For more deta... Show Details
- No：10809
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:54
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[J-GATE3.0] For a Market that does not have a M_PRE_CLOSE session, is it possible to specify [1] ...
Due to system specification, state type number [1] can be acquired for all Markets. In addition, for Markets that do not have a M_PRE_CLOSE session, orders ... Show Details
- No：10510
- Updated Date：2021/03/02 15:01
- Modified on：2023/01/23 12:18
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[J-GATE3.0] Is trading hours for Combination Series same as regular series?
Please be informed that trading hours for Combination Series and regular series are not the same. For day session, trading hours is from M_PRE_OPEN_NO_J-NET... Show Details
- No：10598
- Updated Date：2021/03/11 17:03
- Modified on：2023/01/17 09:45
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[J-GATE3.0] What is Holiday Trading?
Holiday Trading is conducted on all holidays excluding Saturdays, Sundays, January 1st along with days in which the Exchange deems necessary for system opera... Show Details
- No：13581
- Updated Date：2022/04/28 15:51
- Modified on：2023/01/17 14:57
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[J-GATE3.0] Regarding business days for J-GATE.
1. Production Environment Non-Business days for auction are as blow: (1) Sundays (2) Public holidays (3) If public holiday is on Sunday, the following ... Show Details
- No：11188
- Updated Date：2021/04/23 11:40
- Modified on：2023/01/17 11:51
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[J-GATE3.0] How to prevent orders from Login ID that is no longer used.
In order to prevent orders from being placed by a Login ID that is no longer used, Manual Block function can be set from TradeGuard. For details, please r... Show Details
- No：15388
- Updated Date：2023/01/23 15:57
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