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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2025/12/12 09:00 Server Maintenance
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]What is the partition?
J-GATE series are managed by allocating them to multiple partitions. For each transaction and/or query might be constrained to the partition. For further i... Show Details
- No：10733
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 12:29
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[J-GATE3.0]What is the TSS (A_ZARABA_E2)?
This session has been added due to implementation of Intraday Margin Renewal. However, this can be disregarded as it serves no purpose for the participants.... Show Details
- No：10557
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 08:00
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[J-GATE3.0] Can the user set the max size by themselves?
By using TradeGuard, participants are able to set the risk parameters of orders and executions. Show Details
- No：10695
- Updated Date：2021/03/17 14:28
- Modified on：2023/01/17 13:01
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[J-GATE3.0] What kind of value is set for [modifier_c] and [ins_id_s] in DQ124 when a series inf...
For the series in which a corporate action (CA) has occurred in the underlying Security Option, [modifier_c] (change serial number) of the answer (DA124) to ... Show Details
- No：10855
- Updated Date：2021/03/31 12:38
- Modified on：2023/01/23 12:31
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[J-GATE3.0] What is the conditions for validity and execution quantity such as FOK, GTD, GTC, etc...
For conditions of validity and execution quantity, please refer to "4.6.2.4. Conditions for Validity and Execution Quantity" in "J-GATE3.0 Connectivity Manua... Show Details
- No：10841
- Updated Date：2021/03/24 16:39
- Modified on：2023/01/17 10:55
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[J-GATE3.0] Can a member number in DQ6 (Broker Information) for sponsored sub-participant be acqu...
A member number in DQ6 (broker information) for sponsored sub-participant cannot be acquired from a login ID under the sponsoring sub-participant. To acquir... Show Details
- No：10740
- Updated Date：2021/03/17 14:30
- Modified on：2023/01/17 13:44
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[J-GATE3.0] If order placement and order inactivation occurs at the same time, is there a case th...
If order placement and order inactivation occurs at the same time, one BO5 (Order reception and result notice) with structure (34005) and structure (34902) i... Show Details
- No：10693
- Updated Date：2021/03/17 14:28
- Modified on：2023/01/23 12:33
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[J-GATE3.0] What is IP address and Port number for J-GATE Login IDs?
Please confirm the User ID Application (setting information) on arrowface. Show Details
- No：10882
- Updated Date：2021/03/31 12:40
- Modified on：2023/01/17 14:42
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[J-GATE3.0] Regarding BD2 (Four Prices (High, Low, Open, Last/Close) Information / Index Informat...
Output time and dissemination time on BD2 (Four Prices (High, Low, Open, Last/Close) Information / Index Information) is provided in seconds and no less than... Show Details
- No：10678
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/23 12:28
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[J-GATE3.0]Who will get the information of BO5 (Order reception and result notice) if the user im...
BO5 (Order reception and result notice) regarding the canceled order will be disseminated to a sponsoring sub-participant and the sub-participant whose order... Show Details
- No：15391
- Updated Date：2023/01/23 15:57
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