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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] What is a purge port that a OUCH (Mass Cancel) User can connect?
In each OUCH partition, the exchange provides a TAP as a purge port that can be connected only by OUCH (Mass Cancel) user. When a user uses a purge port, th... Show Details
- No：12354
- Updated Date：2021/10/18 18:09
- Modified on：2023/01/17 14:47
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[J-GATE3.0]How to retrieve the Connectivity Manual/Specifications for ITCH?
The ITCH Connectivity Manual can be downloaded from System Documents Site as below. [System Documents Site] URL: https://faqsd.jpx.co.jp/?site_doma... Show Details
- No：10673
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:14
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[J-GATE3.0]How to obtain J-GATE manual/specifications.
"J-GATE3.0_Connectivity_Manual_Commonalities_part" and "J-GATE3.0_Connectivity_Manual_Business_Message_part" from the System Documents Site. [System... Show Details
- No：10674
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:15
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[J-GATE3.0] Please explain about the tick size.
Tick size is the price value in placing orders, and it is set for each product. Tick size for each product can be acquired by DQ122 (Request for acquiri... Show Details
- No：10910
- Updated Date：2021/03/31 12:40
- Modified on：2023/01/17 13:23
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[J-GATE3.0] How to obtain documents related to J-GATE.
Please download documents from System Documents Site. [System Documents Site] URL:https://faqsd.jpx.co.jp/?site_domain=en_application System Doc... Show Details
- No：10514
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/18 17:00
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[J-GATE3.0] What is API for J-GATE?
API for J-GATE defines as a tool between users and J-GATE, which is [Open Application Programming Interface] provided by Nasdaq Technology AB. For more deta... Show Details
- No：10809
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:54
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[J-GATE3.0] What is the connection method with J-GATE (Derivatives trading system)?
・Trading related connectivity method There are 2 connectivity methods for Trading Participants to connect to J-GATE in order to perform trading, one is by u... Show Details
- No：17114
- Updated Date：2023/12/26 15:28
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[J-GATE3.0] Is it also mandatory to register a Sponsoring Sub-Participant in the Test environment?
In the test environment, Sponsoring Sub-Participant is required even if the Sponsored Sub-Participant is only used. Please apply in the order of [Sponsoring... Show Details
- No：11326
- Updated Date：2021/05/27 08:05
- Modified on：2023/01/17 14:49
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[J-GATE3.0] What is the Status Identification Number (state_number_n) of Session Status (A_ZARABA...
Status Identification Number (state_number_n) can be acquired by DQ29. For details, please refer to J-GATE3.0 Connectivity Manual Commonalities Part "4.3.BI... Show Details
- No：10670
- Updated Date：2021/03/17 14:11
- Modified on：2023/01/17 08:49
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[J-GATE3.0]What functions are mandatory to be set in TradeGuard?
Functions related to Hard Limit is mandatory to be set. Specifically the items below: 1. PTLG and Trading User 2. Tradeable 3. Max Size 4. Restricted In... Show Details
- No：10536
- Updated Date：2021/03/31 12:41
- Modified on：2023/01/17 07:25
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