- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] What is the [Application for Participation in Derivatives Holiday Trading]?
[Application for Participation in Derivatives Holiday Trading] is applicable to the non-Holiday Trading participant (a participant is usually set as non-Holi... Show Details
- No：13838
- Updated Date：2022/06/24 10:23
- Modified on：2023/03/03 17:09
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[J-GATE3.0]How to obtain J-GATE manual/specifications.
"J-GATE3.0_Connectivity_Manual_Commonalities_part" and "J-GATE3.0_Connectivity_Manual_Business_Message_part" from the System Documents Site. [System... Show Details
- No：10674
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:15
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[J-GATE3.0]What is a Storm Control function?
Storm Control function is to protect JPX network from incoming communication with excessive load by limiting such unicast communication. This function may s... Show Details
- No：10612
- Updated Date：2021/03/11 17:04
- Modified on：2023/01/17 10:52
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[J-GATE3.0]What types of circuit breaker are there on J-GATE?
There are DCB (Dynamic Circuit Breaker) and SCB (Static Circuit Breaker). DCB is a rule that from the viewpoint of preventing sudden price fluctuations,... Show Details
- No：10679
- Updated Date：2021/03/17 14:13
- Modified on：2023/01/17 09:38
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[J-GATE3.0] Order of BD6 (Trade Execution notice) and BO5 (Order reception and result notice). Is...
As mentioned in “1.1.3.1 Broadcast message sequence” of "J-GATE3.0_Connectivity_Manual_Business_Message_part", J-GATE does not guarantee the order between ... Show Details
- No：10569
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 08:02
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[J-GATE3.0]How many IDs can we have for Admin Trading User?
One Trading Participant can own up to 2 Login IDs of Trading (Admin) user type. If 3 or more IDs are required, ask OSE individually. Please note that J-GATE... Show Details
- No：10914
- Updated Date：2021/04/28 15:15
- Modified on：2023/01/17 09:44
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[J-GATE3.0] What is the error code (cstatus、txstat) when a user cancels during NCP.
When a user without authority executes alter/cancel during NCP, error code below will be returned. Cstatus ：-12(Transaction aborted) Txstat ：-1... Show Details
- No：10556
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 07:59
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[J-GATE3.0] What is the Non-Cancel Period (NCP)? What is the applicable order, session, and product.
[Non-Cancel Period (NCP)] - Outline To prevent excessive price fluctuation due to order modifications/cancellations just before Itayose, OSE introd... Show Details
- No：10542
- Updated Date：2021/03/11 16:57
- Modified on：2023/01/17 08:28
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[J-GATE3.0]Will the error which indicates the outside of orders acceptance time be different from...
There will be no difference. The error code below will also be returned when you tried to cancel or alternate the order at the outside of orders acceptanc... Show Details
- No：15363
- Updated Date：2023/01/23 15:44
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[J-GATE3.0] How can we connect to TradeGuard.
Please refer to the documents below: -[Launching the Application] on [TradeGuard_User's_Guide] -[3.2 Launching the Application] on [TradeGuard_User's_Gui... Show Details
- No：12447
- Updated Date：2021/10/28 11:23
- Modified on：2023/01/17 14:53
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