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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] What is the price limits for each product?
For price limit ranges, please refer to the URL below: https://www.jpx.co.jp/english/markets/derivatives/price-limits/index.html Show Details
- No：10771
- Updated Date：2021/03/24 09:11
- Modified on：2023/01/17 13:38
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[J-GATE3.0]Please inform us of the trading hour of J-GATE.
Trading hour varies in each products. Please refer to these two parts of [J-GATE3.0 Connectivity Manual Commonalities Appendix]. -5.1 (1)_Time Table Involv... Show Details
- No：10728
- Updated Date：2021/03/17 14:28
- Modified on：2023/01/17 11:53
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[J-GATE3.0] How to change the password for TradeGuard.
For TradeGuard (API), users are able to change the password the same way as other trading IDs. On the other hand, TradeGuard (GUI) provides function... Show Details
- No：10553
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 07:22
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[J-GATE3.0] Can the same [execution_event_nbr_u] (execution event number) be set for multiple exe...
Since [execution_event_nbr_u] (execution event number) is set per partition, same value for [execution_event_nbr_u] (execution event number) can be set for e... Show Details
- No：10907
- Updated Date：2021/04/07 08:09
- Modified on：2023/01/17 14:41
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[J-GATE3.0]In which case is Login ID locked, and how to unlock the locked Login ID?
In case of wrong password entry, the relevant login ID is to be locked after five attempts. In order to unlock the ID, please download "J-GATE3.0_Password... Show Details
- No：10587
- Updated Date：2021/04/07 15:39
- Modified on：2023/01/17 09:24
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[J-GATE3.0]Will the fields with empty remark column on each message in the connectivity guide be ...
As described in “2.1.2 About Structure” on [J-GATE3.0_Connectivity_Manual_Business_Message_part], if there is no description of field for each message, it is... Show Details
- No：10499
- Updated Date：2021/03/02 14:15
- Modified on：2024/12/23 16:25
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[J-GATE3.0] What will be the behavior if the value is not set in [ext_t_state_c] (Closing Conditi...
If the value is not set in [ext_t_state_c] (Closing Condition Session Specified), it will be treated as “0” since the datatype of [ext_t_state_c] (Closing Co... Show Details
- No：15370
- Updated Date：2023/01/23 16:54
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[J-GATE3.0]Will the broadcast polling in order to use Drop Copy function be included as flow rest...
Broadcast polling is not included in the flow restriction target, so flow will not be restricted by the broadcast polling in order to use Drop Copy function.... Show Details
- No：10766
- Updated Date：2021/03/24 09:10
- Modified on：2023/01/17 12:56
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[J-GATE3.0]What is the partition?
J-GATE series are managed by allocating them to multiple partitions. For each transaction and/or query might be constrained to the partition. For further i... Show Details
- No：10733
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 12:29
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[J-GATE3.0]What is the TSS (A_ZARABA_E2)?
This session has been added due to implementation of Intraday Margin Renewal. However, this can be disregarded as it serves no purpose for the participants.... Show Details
- No：10557
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 08:00
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