• No : 3222
  • Updated Date : 2017/05/23 07:44
  • Modified on : 2019/06/12 14:36
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We have a plan for maintenance work / building blackout.

We have a plan for maintenance work / building blackout.
Is there anything we required? Is there anything we required ?
Category : 

Answer

Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout.
Please kindly refer to [arrowface Operation Manual 7-1 Request Monitoring Deactivation].
The manual can be found on the right side of arrowface top page.
In the case that some lines that cannot be accepted for monitoring deactivation via arrowface,
Please contact us by e-mail with the following required information to the address below.
<Contact details>
 JPX Service Desk (arrownet support)
TEL:050-3819-1030
e-mail:arrownet_support@jpx.co.jp
 [Required infomation]
・User name
・arrownet line ID or carrier line ID
・Monitoring pattern
・Date and time (starting / ending time)
・Phone number (optional)
・Reason