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- Application & System Support > arrownet(Troubleshooting)
Application & System Support
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TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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Will JPX notify the arrownet users the number of packets detected in the case of the connection p...
We are afraid to inform you that JPX does not inform the users the number of packets detected at the time of the connection port shut down. Show Details
- No：7865
- Updated Date：2019/11/18 10:37
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Where is the traffic/trasmission amount being counted for the Strom control function?
The amount is being counted in the Co-Location EDGE SW (L3SW) which is the first connection point for the Co-Location circuit. The port of the connection dev... Show Details
- No：7846
- Updated Date：2019/11/18 10:21
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It is a function that suspends monitoring for a predetermined period of time or day of the week within the specific period. In addition to that, there is a... Show Details
- No：6386
- Updated Date：2019/04/25 15:32
- Modified on：2023/05/31 17:03
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Please kindly inform us the status of arrownet line.
We would like to confirm the connectivity status including its occurrence of transmission failure, please have the required information below filled in and... Show Details
- No：7330
- Updated Date：2019/08/16 10:03
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We would like to confirm IP address being advertised from the arrownet
Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) 【I... Show Details
- No：246
- Updated Date：2014/09/11 08:59
- Modified on：2019/06/12 14:43
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Is the storm control function pre-implemented to the all newly opening lines?
The storm control function has been pre-implemented to all new arrownet lines contracted after 2nd March, 2019. Show Details
- No：7867
- Updated Date：2019/11/18 10:40
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Is it possible to inform arrownet users the number of packets detected by JPX?
JPX inform arrownet users the number of packets detected at a certain point if the subjected arrownet ID is provided. Show Details
- No：7857
- Updated Date：2019/11/18 10:31
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Would the port of the connection device be shut down as soon as the traffic/transmission amount e...
The connection port will be automatically shut down when the traffic/transmission amount exceeds threshold. It is expected one second delay after the transmi... Show Details
- No：7848
- Updated Date：2019/11/18 10:23
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Do we need to make the configuration changes to Co-Location internal lines before the implementat...
It is not required to change the configuration. However, JPX recommends all arrownet users to implement a monitoring system such as packet monitoring in orde... Show Details
- No：7854
- Updated Date：2019/11/18 10:29
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We configured our network device using "Router Configuration for arrownet users". however, BGP do...
Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) &l... Show Details
- No：244
- Updated Date：2014/09/11 08:58
- Modified on：2019/06/12 14:45
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