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TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
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Email： j-gate@jpx.co.jp
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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It is a function that suspends monitoring for a predetermined period of time or day of the week within the specific period. In addition to that, there is a... Show Details
- No：6386
- Updated Date：2019/04/25 15:32
- Modified on：2019/11/20 15:14
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Please kindly inform us the status of arrownet line.
We would like to confirm the connectivity status including its occurrence of transmission failure, please have the required information below filled in and... Show Details
- No：7330
- Updated Date：2019/08/16 10:03
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In the arrowface portal, there are some arrownet line(s) that show status as “Monitoring on” desp...
For the line(s) that has been registered monitoring deactivation via e-mail or by phone call (except via arrowface), the status would show up as “Monitoring ... Show Details
- No：6569
- Updated Date：2019/06/12 14:31
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We were suddenly disconnected from arrownet.
If you are not able to connect to arrownet in spite of no change in your network composition, please contact arrownet Service Desk(Network Trouble) by pho... Show Details
- No：243
- Updated Date：2014/09/11 08:58
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What procedures are required for Network Reachability Test with arrownet?
Please contact our Application team in this website for Network Reachability Test with arrownet. After the Network Reachability Test, you are able to conf... Show Details
- No：240
- Updated Date：2014/09/11 08:58
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What kind of packets are included in the unicast / multicast communication?
The packet types are determined and packets are counted on the layer 2 header. Broad cast : packets whose destination MAC address has been set to 1 Multica... Show Details
- No：7861
- Updated Date：2019/11/18 10:34
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Is the implemention of Storm control function would be applied to both unicast transmissions of t...
The Storm control fuction is applied to the connection port and switch of the Co-Location circuit, therefore both J-GATE and arrowhead will be targeted, and ... Show Details
- No：7844
- Updated Date：2019/11/18 10:19
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I would like to deactivate monitoring for the specific period as same as in the past. Which monit...
After the arrowface revision, it is required to choose the monitoring pattern. If you would like to deactivate the monitoring for the specific period, please... Show Details
- No：6384
- Updated Date：2019/04/25 15:31
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Is it possible to temporarily set an arrownet line which has been on indefinite monitoring patter...
Only monitoring pattern A that can be overlapped with other patterns. In the case you mentioned, after the ending of pattern A after the holiday test, it wi... Show Details
- No：6383
- Updated Date：2019/04/25 15:31
- Modified on：2019/09/17 14:07
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BGP neighbors are not established
Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
- No：3228
- Updated Date：2017/05/23 08:25