arrownet(about failures) | JPX Service Desk FAQ

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JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrownet(about failures) ]

1-10 of Total 17

≪ 1 / 2page ≫

We configured our network device using "Router Configuration for arrownet users". however, BGP do...

Please contact arrownet Service Desk(Network Trouble) by phone or e-mail after preparing information below. （In case of emergency, please call us.）【Info... Show Details
- No：244
- Updated Date：2014/09/11 08:58
Network reachability checking procedure to arrownet(JPX).

Please apply on arrowface for the network reachability test for starting arrownet. Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabi... Show Details
- No：3231
- Updated Date：2017/05/23 09:52
What procedures are required for Network Reachability Test with arrownet?

Please contact our Application team in this website for Network Reachability Test with arrownet. After the Network Reachability Test, you are able to conf... Show Details
- No：240
- Updated Date：2014/09/11 08:58
disconnection arrownet suddenly.

Please check the following items. 1) Have you made any changes to your network configuration? 2) Have you made any changes to your network composition?... Show Details
- No：3229
- Updated Date：2017/05/23 09:48
Unable to connect arrownet

Please check the following items. a) You can use arrownet upon the completion of the Network Reachability Test and Business System Communication Test. In... Show Details
- No：3223
- Updated Date：2017/05/23 07:58
- Modified on：2017/05/23 08:26
To check if arrownet has already advertised necessary addresses for BGP routing

Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
- No：3226
- Updated Date：2017/06/02 14:01
What should we do when we have received messages partially?

Please fill blanks of "【共通】電文抜け申告シート v1.3", which is stored in TSE target, and send it to us by e-mail.（In case of emergency, please call us.）＊Go to the ... Show Details
- No：247
- Updated Date：2014/09/11 08:59
What procedures are required for Network Reachability Test with SP?

Unfortunately, we are not able to guide about this matter. Please get in contact with the service provider respectively. Show Details
- No：241
- Updated Date：2014/09/11 08:58
We were suddenly disconnected from arrownet.

If you are not able to connect to arrownet in spite of no change in your network composition, please contact arrownet Service Desk(Network Trouble) by pho... Show Details
- No：243
- Updated Date：2014/09/11 08:58
BGP neighbors are not established

Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
- No：3228
- Updated Date：2017/05/23 08:25

1-10 of Total 17

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