- Application & System Support > arrownet(Troubleshooting)
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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How can I apply for indefinite monitoring deactivation via arrowface?
Please set the end date and time to "9999/12/31 23:59" which equals as indefinite period for monitoring deactivation. For the detailed information please re... Show Details
- No：6382
- Updated Date：2019/04/25 15:31
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Would you let me know how to check the approval of monitoring deactivation request?
In order to confirm the monitoring deactivation, click "monitoring deactivation history" of the subjected arrownet line on the arrownet v2 line list page or ... Show Details
- No：8192
- Updated Date：2020/01/28 08:56
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What kind of packets are included in the unicast / multicast communication?
The packet types are determined and packets are counted on the layer 2 header. Broad cast : packets whose destination MAC address has been set to 1 Multica... Show Details
- No：7861
- Updated Date：2019/11/18 10:34
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We have received an e-mail saying that the network reachability test has been completed. Does tha...
The line is ready to be used. However, you will have to pass the user connectivity test for each system before using services. Show Details
- No：8194
- Updated Date：2020/01/28 11:30
- Modified on：2020/01/28 12:46
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Is the implementation of Storm control function would be applied to both unicast transmissions of...
The Storm control function is applied to the connection port and switch of the Co-Location circuit, therefore both J-GATE and arrowhead will be targeted, and... Show Details
- No：7844
- Updated Date：2019/11/18 10:19
- Modified on：2024/10/25 12:51
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Would you tell me the opening hours of arrownet support ?
We accept inquiries related to network trouble 24/7. Please note that support in English is available only from 07:00 to 18:30 on business days. If you... Show Details
- No：263
- Updated Date：2014/09/24 18:14
- Modified on：2019/06/12 14:38
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Broadcast, Multicast, Unicast would be the target for the Strom control function. Then does that ...
Strom control function has been configurated for each transmission respectively. ■ Unicast: 200,000 pps ■ Multicast: several hundred pps ■ Broadcast: ... Show Details
- No：7845
- Updated Date：2019/11/18 10:20
- Modified on：2019/12/16 10:49
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An error message "Unmonitored requests are for physical lines(For lines with blank [SP Line ID]) ...
Only physical lines can be requested to set monitoring deactivation. If you set monitoring deactivation on physical line, it is also applied to its logical l... Show Details
- No：8190
- Updated Date：2020/01/28 08:56
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In the case of the connection port being shut by the storm control function, can the end user dir...
JPX does not contact end users directly. Please kindly contact us via the contractor of the subjected arrownet line(s). Show Details
- No：7862
- Updated Date：2019/11/18 10:34
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Is there any plan to implement something similar to the storm control function to arrownet lines?
JPX does not have any plans to implement such function at the moment. However, there is a possibility of implementing the similar function to arrownet lines ... Show Details
- No：7859
- Updated Date：2019/11/18 10:32
- Modified on：2024/12/12 13:00
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