- Application & System Support > arrownet(Troubleshooting)
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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Is the implementation of Storm control function would be applied to both unicast transmissions of...
The Storm control function is applied to the connection port and switch of the Co-Location circuit, therefore both J-GATE and arrowhead will be targeted, and... Show Details
- No：7844
- Updated Date：2019/11/18 10:19
- Modified on：2024/10/25 12:51
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What should we do if the packet lost occurred ?
We will conduct the Investigation on the JPX side. Please confirm following required information and send it to us by e-mail.(In case of emergency, please g... Show Details
- No：247
- Updated Date：2014/09/11 08:59
- Modified on：2024/10/23 13:33
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How can we conduct network reachability test to arrownet(JPX)? Where can we find IP address for t...
Please apply for the network reachability test via arrowface. For the procedure, please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabili... Show Details
- No：3231
- Updated Date：2017/05/23 09:52
- Modified on：2022/02/07 12:21
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We configured our network device using "Router Configuration for arrownet users". however, BGP do...
Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) &l... Show Details
- No：244
- Updated Date：2014/09/11 08:58
- Modified on：2019/06/12 14:45
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We have received an e-mail saying that the network reachability test has been completed. Does tha...
The line is ready to be used. However, you will have to pass the user connectivity test for each system before using services. Show Details
- No：8194
- Updated Date：2020/01/28 11:30
- Modified on：2020/01/28 12:46
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How can I cancel my orders when the port of the connection device has been shut down by the storm...
Since the storm control function is applied to each arrownet lines separately, It is possible to cancel an order by using other arrownet lines which has not ... Show Details
- No：7852
- Updated Date：2019/11/18 10:28
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It is a function that suspends monitoring for a predetermined period of time or day of the week within the specific period. In addition to that, there is a... Show Details
- No：6386
- Updated Date：2019/04/25 15:32
- Modified on：2023/05/31 17:03
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Is it possible to temporarily set an arrownet line which has been on indefinite monitoring patter...
Only monitoring pattern A that can be overlapped with other patterns. In the case you mentioned, after the ending of pattern A after the holiday test, it wi... Show Details
- No：6383
- Updated Date：2019/04/25 15:31
- Modified on：2019/09/17 14:07
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I can not connect to arrownet, what should I do ?
Please confirm the following points. 1) You can start using arrownet after the Network Reachability Test is completed. In other words, it is not acce... Show Details
- No：3223
- Updated Date：2017/05/23 07:58
- Modified on：2020/01/27 14:52
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I get an error and cannot register monitoring deactivation when I tried to submit an application ...
If monitoring deactivation for the same period has already been registered for the same line, it cannot be registered in duplicate. If you prefer to change ... Show Details
- No：15077
- Updated Date：2023/01/13 16:03
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