JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > arrownet(Troubleshooting)
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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We have received an e-mail saying that the network reachability test has been completed. Does tha...
The line is ready to be used. However, you will have to pass the user connectivity test for each system before using services. Show Details
- No：8194
- Updated Date：2020/01/28 11:30
- Modified on：2020/01/28 12:46
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An error message "Unmonitored requests are for physical lines(For lines with blank [SP Line ID]) ...
Only physical lines can be requested to set monitoring deactivation. If you set monitoring deactivation on physical line, it is also applied to its logical l... Show Details
- No：8190
- Updated Date：2020/01/28 08:56
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Would the port of the connection device be shut down as soon as the traffic/transmission amount e...
The connection port will be automatically shut down when the traffic/transmission amount exceeds threshold. It is expected one second delay after the transmi... Show Details
- No：7848
- Updated Date：2019/11/18 10:23
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I get an error and cannot register monitoring deactivation when I tried to submit an application ...
If monitoring deactivation for the same period has already been registered for the same line, it cannot be registered in duplicate. If you prefer to change ... Show Details
- No：15077
- Updated Date：2023/01/13 16:03
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How does JPX notify the users when the shutdown of connection port by the storm control function ...
JPX service desk will notify the contractor of subjected arrownet line(s). Show Details
- No：7863
- Updated Date：2019/11/18 10:35
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Has the storm control function been applied to the test environment as well? If so, would you ple...
The storm control function is applied to only Co-Location production environment. Show Details
- No：7856
- Updated Date：2019/11/18 10:30
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How can we conduct network reachability test to arrownet(JPX)? Where can we find IP address for t...
Please apply for the network reachability test via arrowface. For the procedure, please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabili... Show Details
- No：3231
- Updated Date：2017/05/23 09:52
- Modified on：2022/02/07 12:21
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Would it be possible to ask you check whether we have joined to FLEX / ITCH?
It is possible to check the status of joining FLEX / ITCH. Please have the following information ready and contact our service desk. ・ arrownet Line ID ・ ... Show Details
- No：8191
- Updated Date：2020/01/28 08:56
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How is the traffic/transmission amount being counted?
The traffic/transmission amount is counted per line / second. (PPS:packet per second). Show Details
- No：7849
- Updated Date：2019/11/18 10:23
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Is the implementation of Storm control function would be applied to both unicast transmissions of...
The Storm control function is applied to the connection port and switch of the Co-Location circuit, therefore both J-GATE and arrowhead will be targeted, and... Show Details
- No：7844
- Updated Date：2019/11/18 10:19
- Modified on：2024/10/25 12:51
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