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TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
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(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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How can we conduct network reachability test to arrownet(JPX)? Where can we find IP address for t...
Please apply for the network reachability test via arrowface. For the procedure, please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabili... Show Details
- No：3231
- Updated Date：2017/05/23 09:52
- Modified on：2019/06/12 14:51
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Has the storm control function been applied to the Premium Co-Location lines?
The storm control function has been applied only to the JPX Co-Location lines, therefore the Premium Co-location lines are not applicable. Show Details
- No：7864
- Updated Date：2019/11/18 10:36
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Broadcast, Multicast, Unicast would be the target for the Strom control function. Then does that ...
Strom control function has been configurated for each transmission respectively. ■ Unicast: 200,000 pps ■ Multicast: several hundred pps ■ Broadcast: ... Show Details
- No：7845
- Updated Date：2019/11/18 10:20
- Modified on：2019/12/16 10:49
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What should we do if the packet lost occurred ?
Please fill in the document "電文抜け申告シート_Packets Lost Report Sheet_v4.xlsx "and send it to us by e-mail. (In case of emergency, please give us a phone call.... Show Details
- No：247
- Updated Date：2014/09/11 08:59
- Modified on：2019/12/20 09:38
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We have heard that the arrownet line which has been shut down by the strom control function can b...
It is basically scheduled in the daytime on Saturday. Show Details
- No：7871
- Updated Date：2019/11/18 10:44
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How can I recover the arrownet line that has been shut down by the storm control function?
The participant connectivity test is required in order to re-open the connection port which has been shut down by the storm control function. Please refer... Show Details
- No：7870
- Updated Date：2019/11/18 10:43
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Will the evidence of breaching the threshold be provided after the shutdown by the storm control ...
The threshold has been set accurately. Therefore, there is no doubt that amount of traffic / transmission breached the threshold. Your understanding is high... Show Details
- No：7869
- Updated Date：2019/11/18 10:41
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Is there any impact on other arrownet lines when one arrownet line has been shut down by the stor...
Since the storm control function has been implemented to each lines separately, there is no impact on the other arrownet lines when one of your arrownet line... Show Details
- No：7868
- Updated Date：2019/11/18 10:41
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Is the storm control function pre-implemented to the all newly opening lines?
The storm control function has been pre-implemented to all new arrownet lines contracted after 2nd March, 2019. Show Details
- No：7867
- Updated Date：2019/11/18 10:40
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Could the current threshold level set to the storm control function have prevented the arrownet f...
Yes, the current threshold level would have prevent it from the incident equivalent to the one occurred on October 09, 2018. Show Details
- No：7866
- Updated Date：2019/11/18 10:38