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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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Why has the Strom control function had to be implemented to the unicast transmission?
We had decided to implement the Strom control function to the unicast transmission as a countermeasure to the failure of arrowhead system (equities trading s... Show Details
- No：7843
- Updated Date：2019/11/18 10:18
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Is the implemention of Storm control function would be applied to both unicast transmissions of t...
The Storm control fuction is applied to the connection port and switch of the Co-Location circuit, therefore both J-GATE and arrowhead will be targeted, and ... Show Details
- No：7844
- Updated Date：2019/11/18 10:19
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It is a function that suspends monitoring for a predetermined period of time or day of the week within the specific period. In addition to that, there is a... Show Details
- No：6386
- Updated Date：2019/04/25 15:32
- Modified on：2019/11/20 15:14
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Broadcast, Multicast, Unicast would be the target for the Strom control function. Then does that ...
Strom control function has been configurated for each transmission respectively. ■ Unicast: 200,000 pps ■ Multicast: several hundred pps ■ Broadcast: ... Show Details
- No：7845
- Updated Date：2019/11/18 10:20
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What should we do if the packet lost occurred ?
Please fill in the document "電文抜け申告シート_v3.xlsx "and send it to us by e-mail. (In case of emergency, please give us a phone call.） ※Please find the docume... Show Details
- No：247
- Updated Date：2014/09/11 08:59
- Modified on：2019/06/12 14:42
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I can not connect to arrownet, what should I do ?
Please confirm the following points. a) You can start using arrownet after the Network Reachability Test is completed. In other words, it is not acce... Show Details
- No：3223
- Updated Date：2017/05/23 07:58
- Modified on：2019/06/12 14:40
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Would the Strom control function not to be applied with the downstream transmission coming from J...
The Strom control function is only meant for the upstream transmission coming from the user, not to be applied to the downstream transmission coming from JPX... Show Details
- No：7847
- Updated Date：2019/11/18 10:22
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Where is the traffic/trasmission amount being counted for the Strom control function?
The amount is being counted in the Co-Location EDGE SW (L3SW) which is the first connection point for the Co-Location circuit. The port of the connection dev... Show Details
- No：7846
- Updated Date：2019/11/18 10:21
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Will the evidence of breaching the threshold be provided after the shutdown by the storm control ...
The threshold has been set accurately. Therefore, there is no doubt that amount of traffic / transmission breached the threshold. Your understanding is high... Show Details
- No：7869
- Updated Date：2019/11/18 10:41
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Could the current threshold level set to the storm control function have prevented the arrownet f...
Yes, the current threshold level would have prevent it from the incident equivalent to the one occurred on October 09, 2018. Show Details
- No：7866
- Updated Date：2019/11/18 10:38