- Application & System Support > arrownet(Troubleshooting)
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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We have a plan for maintenance work / building blackout.
Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout. Please kindly refer to [arrowface Operation Ma... Show Details
- No：3222
- Updated Date：2017/05/23 07:44
- Modified on：2019/06/12 14:36
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Will JPX notify the arrownet users the number of packets detected in the case of the connection p...
We are afraid to inform you that JPX does not inform the users the number of packets detected at the time of the connection port shut down. Show Details
- No：7865
- Updated Date：2019/11/18 10:37
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Is it possible to inform arrownet users the number of packets detected by JPX?
JPX inform arrownet users the number of packets detected at a certain point if the subjected arrownet ID is provided. Show Details
- No：7857
- Updated Date：2019/11/18 10:31
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Would the Strom control function not to be applied with the downstream transmission coming from J...
The Strom control function is only meant for the upstream transmission coming from the user, not to be applied to the downstream transmission coming from JPX... Show Details
- No：7847
- Updated Date：2019/11/18 10:22
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We would like to confirm IP address being advertised from the arrownet
Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) 【I... Show Details
- No：246
- Updated Date：2014/09/11 08:59
- Modified on：2019/06/12 14:43
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What procedures are required for Network Reachability Test with SP?
Unfortunately, we are not able to guide about this matter. Please get in contact with the service provider respectively. Show Details
- No：241
- Updated Date：2014/09/11 08:58
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Do we need to make the configuration changes to Co-Location internal lines before the implementat...
It is not required to change the configuration. However, JPX recommends all arrownet users to implement a monitoring system such as packet monitoring in orde... Show Details
- No：7854
- Updated Date：2019/11/18 10:29
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I can not connect to arrownet, what should I do ?
Please confirm the following points. 1) You can start using arrownet after the Network Reachability Test is completed. In other words, it is not acce... Show Details
- No：3223
- Updated Date：2017/05/23 07:58
- Modified on：2020/01/27 14:52
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How does JPX notify the users when the shutdown of connection port by the storm control function ...
JPX service desk will notify the contractor of subjected arrownet line(s). Show Details
- No：7863
- Updated Date：2019/11/18 10:35
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What procedures are required for Network Reachability Test with arrownet?
Please contact our Application team in this website for Network Reachability Test with arrownet. After the Network Reachability Test, you are able to conf... Show Details
- No：240
- Updated Date：2014/09/11 08:58
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