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TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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Please kindly inform us the status of arrownet line.
We would like to confirm the connectivity status including its occurrence of transmission failure, please have the required information below filled in and... Show Details
- No：7330
- Updated Date：2019/08/16 10:03
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It is a function that suspends monitoring for a predetermined period of time or day of the week within the specific period. In addition to that, there is a... Show Details
- No：6386
- Updated Date：2019/04/25 15:32
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In the arrowface portal, there are some arrownet line(s) that show status as “Monitoring on” desp...
For the line(s) that has been registered monitoring deactivation via e-mail or by phone call (except via arrowface), the status would show up as “Monitoring ... Show Details
- No：6569
- Updated Date：2019/06/12 14:31
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BGP neighbors are not established
Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
- No：3228
- Updated Date：2017/05/23 08:25
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I can not connect to arrownet, what should I do ?
Please confirm the following points. a) You can start using arrownet after the Network Reachability Test is completed. In other words, it is not acce... Show Details
- No：3223
- Updated Date：2017/05/23 07:58
- Modified on：2019/06/12 14:40
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We configured our network device using "Router Configuration for arrownet users". however, BGP do...
Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) &l... Show Details
- No：244
- Updated Date：2014/09/11 08:58
- Modified on：2019/06/12 14:45
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We were suddenly disconnected from arrownet.
If you are not able to connect to arrownet in spite of no change in your network composition, please contact arrownet Service Desk(Network Trouble) by pho... Show Details
- No：243
- Updated Date：2014/09/11 08:58
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What should we do if the packet lost occurred ?
Please fill in the document "電文抜け申告シート_v3.xlsx "and send it to us by e-mail. (In case of emergency, please give us a phone call.） ※Please find the docume... Show Details
- No：247
- Updated Date：2014/09/11 08:59
- Modified on：2019/06/12 14:42
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What procedures are required for Network Reachability Test with arrownet?
Please contact our Application team in this website for Network Reachability Test with arrownet. After the Network Reachability Test, you are able to conf... Show Details
- No：240
- Updated Date：2014/09/11 08:58
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We would like to identify the IP addresses which were advertised in BGP.
Please see "arrownet Guideline" which was published to users. Show Details
- No：245
- Updated Date：2014/09/11 08:59