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Application & System Support
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(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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How can I cancel my orders when the port of the connection device has been shut down by the storm...
Since the storm control function is applied to each arrownet lines separately, It is possible to cancel an order by using other arrownet lines which has not ... Show Details
- No：7852
- Updated Date：2019/11/18 10:28
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Is there any plan to implement something similar to the storm control function to arrownet v1 lines?
JPX does not have any plans to implement such function at the moment. However, there is a possibility of implementing the similar function to arrownet v2 lin... Show Details
- No：7859
- Updated Date：2019/11/18 10:32
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Is the storm control function pre-implemented to the all newly opening lines?
The storm control function has been pre-implemented to all new arrownet lines contracted after 2nd March, 2019. Show Details
- No：7867
- Updated Date：2019/11/18 10:40
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We have received an e-mail saying that the network reachability test has been completed. Does tha...
The line is ready to be used. However, you will have to pass the user connectivity test for each system before using services. Show Details
- No：8194
- Updated Date：2020/01/28 11:30
- Modified on：2020/01/28 12:46
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Would it be possible to ask you check whether we have joined to FLEX / ITCH?
It is possible to check the status of joining FLEX / ITCH. Please have the following information ready and contact our service desk. ・ arrownet Line ID ・ ... Show Details
- No：8191
- Updated Date：2020/01/28 08:56
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Is there any impact on the latency from the implementation of the storm control function?
There is no impact on latency since the storm control function is implemented on hardware. Show Details
- No：7853
- Updated Date：2019/11/19 11:11
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Is the implemention of Storm control function would be applied to both unicast transmissions of t...
The Storm control fuction is applied to the connection port and switch of the Co-Location circuit, therefore both J-GATE and arrowhead will be targeted, and ... Show Details
- No：7844
- Updated Date：2019/11/18 10:19
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It is a function that suspends monitoring for a predetermined period of time or day of the week within the specific period. In addition to that, there is a... Show Details
- No：6386
- Updated Date：2019/04/25 15:32
- Modified on：2019/11/20 15:14
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Would you let me know how to check the approval of monitoring deactivation request?
In order to confirm the monitoring deactivation, click "monitoring deactivation history" of the subjected arrownet line on the arrownet v2 line list page or ... Show Details
- No：8192
- Updated Date：2020/01/28 08:56
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An error message "Unmonitored requests are for physical lines(For lines with blank [SP Line ID]) ...
Only physical lines can be requested to set monitoring deactivation. If you set monitoring deactivation on physical line, it is also applied to its logical l... Show Details
- No：8190
- Updated Date：2020/01/28 08:56