JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > arrownet(Troubleshooting)
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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I get an error and cannot register monitoring deactivation when I tried to submit an application ...
If monitoring deactivation for the same period has already been registered for the same line, it cannot be registered in duplicate. If you prefer to change ... Show Details
- No：15077
- Updated Date：2023/01/13 16:03
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Is the storm control function pre-implemented to the all newly opening lines?
The storm control function has been pre-implemented to all new arrownet lines contracted after 2nd March, 2019. Show Details
- No：7867
- Updated Date：2019/11/18 10:40
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In the arrowface portal, there are some arrownet line(s) that show status as “Monitoring on” desp...
For the line(s) that has been registered monitoring deactivation via e-mail or by phone call (except via arrowface), the status would show up as “Monitoring ... Show Details
- No：6569
- Updated Date：2019/06/12 14:31
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How can we conduct network reachability test to arrownet(JPX)? Where can we find IP address for t...
Please apply for the network reachability test via arrowface. For the procedure, please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabili... Show Details
- No：3231
- Updated Date：2017/05/23 09:52
- Modified on：2022/02/07 12:21
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Is the implementation of Storm control function would be applied to both unicast transmissions of...
The Storm control function is applied to the connection port and switch of the Co-Location circuit, therefore both J-GATE and arrowhead will be targeted, and... Show Details
- No：7844
- Updated Date：2019/11/18 10:19
- Modified on：2024/10/25 12:51
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Has the storm control function been applied to the Premium Co-Location lines?
The storm control function has been applied only to the JPX Co-Location lines, therefore the Premium Co-location lines are not applicable. Show Details
- No：7864
- Updated Date：2019/11/18 10:36
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How can I place an order when the port of the connection device has been shut down by the storm c...
When one of your arrownet line has been shut you can place an order by using other lines. However, if one arrownet line's traffic/transmission has been switc... Show Details
- No：7851
- Updated Date：2019/11/18 10:27
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How is the traffic/transmission amount being counted?
The traffic/transmission amount is counted per line / second. (PPS:packet per second). Show Details
- No：7849
- Updated Date：2019/11/18 10:23
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Is there any impact on the latency from the implementation of the storm control function?
There is no impact on latency since the storm control function is implemented on hardware. Show Details
- No：7853
- Updated Date：2019/11/19 11:11
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What should we do if the packet lost occurred ?
We will conduct the Investigation on the JPX side. Please confirm following required information and send it to us by e-mail.(In case of emergency, please g... Show Details
- No：247
- Updated Date：2014/09/11 08:59
- Modified on：2024/10/23 13:33
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