- Application & System Support > System Support FAQ > arrownet(about failures)
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(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(about failures) ]
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Network reachability checking procedure to arrownet(JPX).
Please apply on arrowface for the network reachability test for starting arrownet. Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabi... Show Details
- No：3231
- Updated Date：2017/05/23 09:52
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Network reachability checking procedure to Service Provider(not JPX).
Please apply on arrowface for the network reachability test for starting arrownet. Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabili... Show Details
- No：3230
- Updated Date：2017/05/23 09:52
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Please check the following items. a) You can use arrownet upon the completion of the Network Reachability Test and Business System Communication Test. In... Show Details
- No：3223
- Updated Date：2017/05/23 07:58
- Modified on：2017/05/23 08:26
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disconnection arrownet suddenly.
Please check the following items. 1) Have you made any changes to your network configuration? 2) Have you made any changes to your network composition?... Show Details
- No：3229
- Updated Date：2017/05/23 09:48
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BGP neighbors are not established
Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
- No：3228
- Updated Date：2017/05/23 08:25
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To check if arrownet has already advertised necessary addresses for BGP routing
Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
- No：3226
- Updated Date：2017/06/02 14:01
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Generally, each system can resend multicast messages upon your resend request message. As it could be used for the recovery, it doesn't need contact us if ... Show Details
- No：3225
- Updated Date：2017/06/02 14:00
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What is the procedure needed against JPX in case of maintenance work / building power outage?
Please contact us with either method in order to set the non-monitoring of the line that is to be affected by the maintenance or the power outage. (1)Re... Show Details
- No：3222
- Updated Date：2017/05/23 07:44
- Modified on：2017/05/23 08:28
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Is there time frame for arrownet support receiving failure notices from users?
We can receive Japanese and English failure notices through this website (or the telephone) from 8 a.m. to 8 p.m. in TSE's business days. Except for above me... Show Details
- No：263
- Updated Date：2014/09/24 18:14
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What should we do when we have received messages partially?
Please fill blanks of "【共通】電文抜け申告シート v1.3", which is stored in TSE target, and send it to us by e-mail.（In case of emergency, please call us.） ＊Go to the ... Show Details
- No：247
- Updated Date：2014/09/11 08:59