arrownet(about failures) | JPX Service Desk FAQ

JPX Service Desk
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JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 - 20:00
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 - 19:00
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 - 17:00
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrownet(about failures) ]

1-10 of Total 17

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Network reachability checking procedure to arrownet(JPX).

Please apply on arrowface for the network reachability test for starting arrownet. Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabi... Show Details
- No：3231
- Updated Date：2017/05/23 09:52
Network reachability checking procedure to Service Provider(not JPX).

Please apply on arrowface for the network reachability test for starting arrownet. Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabili... Show Details
- No：3230
- Updated Date：2017/05/23 09:52
disconnection arrownet suddenly.

Please check the following items. 1) Have you made any changes to your network configuration? 2) Have you made any changes to your network composition?... Show Details
- No：3229
- Updated Date：2017/05/23 09:48
BGP neighbors are not established

Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
- No：3228
- Updated Date：2017/05/23 08:25
To check if arrownet has already advertised necessary addresses for BGP routing

Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
- No：3226
- Updated Date：2017/06/02 14:01
In case of dropping messages

Generally, each system can resend multicast messages upon your resend request message. As it could be used for the recovery, it doesn't need contact us if ... Show Details
- No：3225
- Updated Date：2017/06/02 14:00
Unable to connect arrownet

Please check the following items. a) You can use arrownet upon the completion of the Network Reachability Test and Business System Communication Test. In... Show Details
- No：3223
- Updated Date：2017/05/23 07:58
- Modified on：2017/05/23 08:26
What is the procedure needed against JPX in case of maintenance work / building power outage?

Please contact us with either method in order to set the non-monitoring of the line that is to be affected by the maintenance or the power outage. (1)Re... Show Details
- No：3222
- Updated Date：2017/05/23 07:44
- Modified on：2017/05/23 08:28
Is there time frame for arrownet support receiving failure notices from users?

We can receive Japanese and English failure notices through this website (or the telephone) from 8 a.m. to 8 p.m. in TSE's business days. Except for above me... Show Details
- No：263
- Updated Date：2014/09/24 18:14
What should we do when we have received messages partially?

Please fill blanks of "【共通】電文抜け申告シート v1.3", which is stored in TSE target, and send it to us by e-mail.（In case of emergency, please call us.）＊Go to the ... Show Details
- No：247
- Updated Date：2014/09/11 08:59

1-10 of Total 17

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