- Application & System Support > System Support FAQ > arrownet(Troubleshooting)
Application & System Support
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(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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In the arrowface portal, there are some arrownet line(s) that show status as “Monitoring on” desp...
For the line(s) that has been registered monitoring deactivation via e-mail or by phone call (except via arrowface), the status would show up as “Monitoring ... Show Details
- No：6569
- Updated Date：2019/06/12 14:31
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We were suddenly disconnected from arrownet.
If you are not able to connect to arrownet in spite of no change in your network composition, please contact arrownet Service Desk(Network Trouble) by pho... Show Details
- No：243
- Updated Date：2014/09/11 08:58
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What procedures are required for Network Reachability Test with arrownet?
Please contact our Application team in this website for Network Reachability Test with arrownet. After the Network Reachability Test, you are able to conf... Show Details
- No：240
- Updated Date：2014/09/11 08:58
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We have a plan for maintenance work / building blackout.
Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout. Please kindly refer to [arrowface Operation Ma... Show Details
- No：3222
- Updated Date：2017/05/23 07:44
- Modified on：2019/06/12 14:36
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We configured our network device using "Router Configuration for arrownet users". however, BGP do...
Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) &l... Show Details
- No：244
- Updated Date：2014/09/11 08:58
- Modified on：2019/06/12 14:45
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What procedures are required for Network Reachability Test with SP?
Unfortunately, we are not able to guide about this matter. Please get in contact with the service provider respectively. Show Details
- No：241
- Updated Date：2014/09/11 08:58
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We would like to conduct Network reachability test to an institution other than JPX, what do we d...
Please apply via arrowface for the network reachability test. Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachability test] for details.... Show Details
- No：3230
- Updated Date：2017/05/23 09:52
- Modified on：2019/06/12 14:50
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What should we do when sudden disconnecton on arrownet occur?.
Please check the following. 1) Have you made any network configuration changes? 2) Have you done any network allocation? 3) Is the power supply workin... Show Details
- No：3229
- Updated Date：2017/05/23 09:48
- Modified on：2019/06/12 14:49
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I can not connect to arrownet, what should I do ?
Please confirm the following points. a) You can start using arrownet after the Network Reachability Test is completed. In other words, it is not acce... Show Details
- No：3223
- Updated Date：2017/05/23 07:58
- Modified on：2019/06/12 14:40
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To check if arrownet has already advertised necessary addresses for BGP routing
Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
- No：3226
- Updated Date：2017/06/02 14:01