JPX will investigate the issue.
Please send the below information to JPX Service Desk (J-GATE) at j-gate3@jpx.co.jp by email.
- Date/Time of Occurrence ( YYYY/MM/DD hh:mm JST) :
- Login ID :
- Environment(Test or Production) :
- Have you ever logged in by this user?(Ever or never) :
- Is the issue still ongoing? :
- Connection IP address / Port (ex. 10.18.6.1:24004) :
- Source IP address :
- Do you use arrownet circuit? :
- arrownet circuit ID :
- Recent change in the system:
- Recent change in the circuit:
<Case in API>
- Error code (Cstatus) :
- Error code (Txstat) :
<Case in ITCH>
- Transmitted data (Send/Rewind/Glimpse) :
<Case in OUCH>
- Error code(Reject code) :