• No : 10873
  • Updated Date : 2021/05/25 15:40
  • Print

[J-GATE3.0]I cannot login.

I cannot login.
Category : 

Answer

JPX will investigate.
 
Could you provide the following information by e-mail to the JPX Service Desk (J-GATE3.0) at j-gate3@jpx.co.jp.
-System:
-Environment (Production or Test):
-Occurrence Time (YYYY/MM/DD HH:MM:SS in JST):
-Circuit ID:
-User ID :
-Function (API/ITCH/TradeGuard/etc):
-Has this user ID logged in before ?:
-Do you use arrownet circuit?:
-Are there any change in the system ?:
-Are there any change in the circuit ?:
 
<API>
-Error code (Cstatus):
-Error code (Txstat):
 
<ITCH>
-Delivary Process[Send/Rewind/Glimpse]:
-Connection source IP address:
-Connection destination IP / port number such as 10.18.6.1:24004, etc: