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- Application & System Support > J-GATE3.0 > TradeGuard
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Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
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Email: arrownet_support@jpx.co.jp
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Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
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TEL: +81-50-3819-1076
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Frequently Referenced FAQ
FAQ within [ TradeGuard ]
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[J-GATE3.0] How to prevent orders from Login ID that is no longer used.
In order to prevent orders from being placed by a Login ID that is no longer used, Manual Block function can be set from TradeGuard. For details, please r... Show Details
- No：15388
- Updated Date：2023/01/23 15:57
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[J-GATE3.0]Is Order Rate Limit counting the number of orders per 1 second, as specified?
In the event that 1/10 of the set value is exceeded within tenth of a second, Order Rate Limit will be breached. However, it is not always calculated precis... Show Details
- No：10519
- Updated Date：2021/03/02 15:03
- Modified on：2023/01/17 07:27
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[J-GATE3.0] Is it mandatory to register MMP user to PTLG?
Same as the Market Information user, since MMP user are not able to place orders, it is not mandatory to register to PTLG. Show Details
- No：10608
- Updated Date：2021/03/11 17:04
- Modified on：2023/01/17 09:43
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[J-GATE3.0] Is there a list of "Instrument type" and "Instrument class" for TradeGuard?
For TradeGuard's product codes ("Instrument class" and "Instrument type"), please refer to "Appendix_TradeGuard_User's_Guide_Supplement" in the TradeGuard_Us... Show Details
- No：16799
- Updated Date：2023/09/15 11:40
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[J-GATE3.0] What is TradeGuard?
TradeGuard monitors orders from the trading participant before they are accepted by the exchange and automatically rejects new orders if they exceed certain ... Show Details
- No：16197
- Updated Date：2023/05/17 14:11
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[J-GATE3.0] What is the destination IP address for TradeGuard?
Please confirm IP address on arrowface. [Procedure to confirm destination IP address for TradeGuard] 1. Log in to arrowface. 2. Contract&Config &g... Show Details
- No：15387
- Updated Date：2023/01/23 15:57
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[J-GATE3.0] Can TradeGuard be used without using arrownet v2 circuit?
TradeGuard cannot be used without using arrownet v2 circuit. To use TradeGuard, arrownet circuit is required. Please note that if there is an environment... Show Details
- No：10567
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 07:19
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[J-GATE3.0] How to change the password for TradeGuard.
For TradeGuard (API), users are able to change the password the same way as other trading IDs. On the other hand, TradeGuard (GUI) provides function... Show Details
- No：10553
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 07:22
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[J-GATE3.0] What are the rules regarding setting of PTLG (Pre-Trade Limit Group), such as maximum...
- PTLG (ptl_id_s) should be 32 characters. - The first 16 characters fixes with "Admin Sub Participant Code_Sub Participant ID_" example : JEOSE00_JEOSE... Show Details
- No：10544
- Updated Date：2021/03/11 16:57
- Modified on：2023/01/17 08:33
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[J-GATE3.0] When can we download jar file for Trade Guard?
Jar file can be downloaded from the URL which will be notified after applying for a TradeGuard ID. Please note that download is only available during online... Show Details
- No：15362
- Updated Date：2023/01/23 15:44
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