JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > J-GATE3.0 > TradeGuard
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ TradeGuard ]
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[J-GATE3.0]Who will get the information of BO5 (Order reception and result notice) if the user im...
BO5 (Order reception and result notice) regarding the canceled order will be disseminated to a sponsoring sub-participant and the sub-participant whose order... Show Details
- No：15391
- Updated Date：2023/01/23 15:57
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[J-GATE3.0]What functions are mandatory to be set in TradeGuard?
Functions related to Hard Limit is mandatory to be set. Specifically the items below: 1. PTLG and Trading User 2. Tradeable 3. Max Size 4. Restricted In... Show Details
- No：10536
- Updated Date：2021/03/31 12:41
- Modified on：2023/01/17 07:25
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[J-GATE3.0] Can TradeGuard be used without using arrownet v2 circuit?
TradeGuard cannot be used without using arrownet v2 circuit. To use TradeGuard, arrownet circuit is required. Please note that if there is an environment... Show Details
- No：10567
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 07:19
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[J-GATE3.0]How many login IDs can we have for TradeGuard?
Please be informed that generally the maximum number of login IDs for a TradeGuard user is 20. Show Details
- No：10552
- Updated Date：2021/03/11 16:59
- Modified on：2023/01/17 07:21
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[J-GATE3.0] What is the connective destination of TradeGuard?
The address of TradeGuard launch page is provided by Exchange when a Login ID is issued. The address can be found in a CSV file in arrowface. The ad... Show Details
- No：10541
- Updated Date：2021/03/11 16:56
- Modified on：2023/01/17 08:26
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[J-GATE3.0]Are there Hardware and Software requirements to use TradeGuard GUI?
In order to use TradeGuard (GUI), the requirements below must be fulfilled. Pay special attention that Java (Open JDK 11 (java11)) must be installed to the ... Show Details
- No：10535
- Updated Date：2021/03/11 16:56
- Modified on：2026/03/11 15:30
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[J-GATE3.0] TradeGuard (GUI) is currently displayed in English. Is there any plan to support Japa...
There are currently no plans to support Japanese. Show Details
- No：10511
- Updated Date：2021/03/02 15:01
- Modified on：2023/01/18 16:38
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[J-GATE3.0] How to prevent orders from Login ID that is no longer used.
In order to prevent orders from being placed by a Login ID that is no longer used, Manual Block function can be set from TradeGuard. For details, please r... Show Details
- No：15388
- Updated Date：2023/01/23 15:57
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[J-GATE3.0]Is Order Rate Limit counting the number of orders per 1 second, as specified?
In the event that 1/10 of the set value is exceeded within tenth of a second, Order Rate Limit will be breached. However, it is not always calculated precis... Show Details
- No：10519
- Updated Date：2021/03/02 15:03
- Modified on：2023/01/17 07:27
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[J-GATE3.0] Will TradeGuard be logged out automatically?
Unless J-GATE becomes offline, even if TradeGuard is not used for a prolonged period, TradeGuard will not be logged out automatically. Show Details
- No：10872
- Updated Date：2021/04/28 08:06
- Modified on：2023/01/17 14:29
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