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English) 7:00 am - 6:30 pm on business days
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Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
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Frequently Referenced FAQ
FAQ within [ TradeGuard ]
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[J-GATE3.0]How many login IDs can we have for TradeGuard?
Please be informed that generally the maximum number of login IDs for a TradeGuard user is 20. Show Details
- No：10552
- Updated Date：2021/03/11 16:59
- Modified on：2023/01/17 07:21
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[J-GATE3.0]What functions are mandatory to be set in TradeGuard?
Functions related to Hard Limit is mandatory to be set. Specifically the items below: 1. PTLG and Trading User 2. Tradeable 3. Max Size 4. Restricted In... Show Details
- No：10536
- Updated Date：2021/03/31 12:41
- Modified on：2023/01/17 07:25
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[J-GATE3.0] The message "ACCOUNT_BREACH_MAX_SIZE = -850010 [Account has breached the MAX SIZE pre...
Since the quantity of the order exceeded the max size for quantity per order, please divide the order so that the quantity is under max size. Show Details
- No：10515
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/17 07:52
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[J-GATE3.0] Is there a case that orders can be sent although Order rate limit (Limit for number o...
Order Rate Limit is Breached when a tenth of the set Limit is exceeded within a tenth of a second. However, it is not always calculated precisely every te... Show Details
- No：10630
- Updated Date：2021/03/11 17:05
- Modified on：2023/01/17 12:00
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[J-GATE3.0] Can TradeGuard be used without using arrownet v2 circuit?
TradeGuard cannot be used without using arrownet v2 circuit. To use TradeGuard, arrownet circuit is required. Please note that if there is an environment... Show Details
- No：10567
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 07:19
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[J-GATE3.0] What are the rules regarding setting of PTLG (Pre-Trade Limit Group), such as maximum...
- PTLG (ptl_id_s) should be 32 characters. - The first 16 characters fixes with "Admin Sub Participant Code_Sub Participant ID_" example : JEOSE00_JEOSE... Show Details
- No：10544
- Updated Date：2021/03/11 16:57
- Modified on：2023/01/17 08:33
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[J-GATE3.0]What is the difference between "Hard Block" and "MAX Size"?
"Hard Block"(Order Reception Restrictions) is a function that rejects orders with quantity beyond the threshold set by the Exchange. This is applied to ... Show Details
- No：10730
- Updated Date：2021/03/17 14:31
- Modified on：2023/01/17 08:41
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[J-GATE3.0]Is there a standby server for TradeGuard? What will the behavior be in case of a failure?
TradeGuard operates on 2 servers which is synchronized at all times. We will notify the TradeGuard login ID along with IP address for both servers, please c... Show Details
- No：10580
- Updated Date：2021/03/31 12:42
- Modified on：2023/01/17 07:23
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[J-GATE3.0]What is the boundary between acceptance and rejection of orders in terms of Max size a...
1) For Max Size (Hard Limit), the order is accepted when the quantity or price per order is less than the upper limit set. The order is rejected when th... Show Details
- No：10539
- Updated Date：2021/03/11 16:56
- Modified on：2023/01/19 10:05
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[J-GATE3.0] How to set different values of upper limits on each risk check type per login ID level.
Since all the settings are applied to all the login IDs under the same PTLG (Pre-Trade Limits Group), there are no direct functions to set different upper ... Show Details
- No：10680
- Updated Date：2021/03/17 14:13
- Modified on：2023/01/17 12:58
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