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Application & System Support
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TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
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TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
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(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]What date is set to First Trading Date for combination series (calendar spread)?
First Trading Date, which is the closest to the generation date of combination series among First Trading Dates of each leg series, is set to First Trading... Show Details
- No：5026
- Updated Date：2018/06/29 16:42
- Modified on：2019/06/24 14:17
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[J-GATE]The error code -2036 is occurred when OMNI_INFTYP_PWD_EXPIRATION was set in omniapi_get_i...
Due to the fact that the password expiration does not exist in current J-GATE, though it used to exist in the old J-GATE, the return value (-2036) is sent w... Show Details
- No：5027
- Updated Date：2018/05/16 00:00
- Modified on：2019/06/24 14:18
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J-GATE Connectivity confirmation
Please see the file attached. Show Details
- No：5035
- Updated Date：2018/07/31 08:38
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[J-GATE]Is the user number variable? or fixed?
Although JPX understands that user number is fixed, package vendor does not guarantees the fixation of user number. There are possibilities of the change of... Show Details
- No：5063
- Updated Date：2018/09/04 07:25
- Modified on：2019/06/24 14:20
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[J-GATE]The difference in an auto-cancellations function by the GTC orders or by user type
Auto-cancellations function (inactive) is applicable for GTC orders as long as this function is set to log-in ID. There is no difference by user type. Show Details
- No：5067
- Updated Date：2018/08/27 11:28
- Modified on：2019/06/24 14:26
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[J-GATE]Is there any case where the value of Last Price (LP) and Reference Price (RP) are different?
Regarding Future and Option trading, a settlement price (SP) on the trading day is a reference price on the next trading days. Products having applied L... Show Details
- No：5118
- Updated Date：2018/09/18 17:06
- Modified on：2019/06/24 14:28
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How can I add a user ID via SSO(Clearing)?
Please refer to "4-2-1 Register User Information" of "SSO Portal User Manual" listed on Target-JSCC Site. Show Details
- No：5356
- Updated Date：2019/07/22 09:00
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How many user IDs can I register to SSO(Clearing)?
You can register up to 40 users on SSO(Clearing) including administrators and regular users. Show Details
- No：5358
- Updated Date：2018/10/09 09:00
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Why does the error happen when I register a user ID via SSO(Clearing)?
The group ID and the user ID once registerd in the past cannot be reutilized as explained in "2-3-2 Reutilization of User ID" of "SSO Portal User Manual" pos... Show Details
- No：5359
- Updated Date：2018/10/09 09:00
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What type of configuration will be required when I prepare for a new Clearing System terminal?
The configurations as to Web browser (Internet Explorer 11) are required to be changed.<Setup to use SSO>For the setup, please take designated procedur... Show Details
- No：5360
- Updated Date：2019/07/22 09:00