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Application & System Support
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TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
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TEL： +81-50-3822-8882
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TEL： 0570-005-554
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(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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Is digit number designated for a SSO(Clearing) password?
The password for SSO is designated to 8-30 digit number. However, regarding a user ID which uses Cash Products Clearing System, the password for the user ha... Show Details
- No：5363
- Updated Date：2019/07/22 09:00
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Where can I find the information on how to change the password for SSO (Clearing)?
To change the login user's own password on SSO (Clearing), please refer to [SSO/Portal Operation Manual], 2-2-4. Password change procedure, which the manual ... Show Details
- No：5364
- Updated Date：2020/08/31 09:00
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Why is a user (whom Administrator can't view in SSO(Clearing)) displayed in User Management scree...
User Management screen of Listed Derivatives Clearing System (cCran) has State category, displaying the state of a user. Even after a user ID's right of usag... Show Details
- No：5365
- Updated Date：2019/02/28 09:00
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Why can't a user (whom Administrator can view via SSO(Clearing)) be viewed in List of IDs screen ...
Administrator and Regular User are connected in Collateral Management System (Web Portal)Administrator can view connected Regular User only in the List of ID... Show Details
- No：5366
- Updated Date：2019/02/28 09:00
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Why can't I transit to Listed Derivatives Clearing System (cCran) after logging into SSO(Clearing...
When an user is not authorized to operate, you can't transit to Derivatives Clearing System (cCran).After transitting to Listed Derivatives Clearing System (... Show Details
- No：5367
- Updated Date：2019/02/28 09:00
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Why can't I transit to Collateral Management System (Web Portal) after logging in SSO(Clearing)? ...
When you do not have User Information Authorization, you can't transit to Collateral Management System (Web Portal).Please refer to "6-9: Register User Infor... Show Details
- No：5368
- Updated Date：2019/02/28 09:00
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Does the password for SSO(Clearing) user ID have expiration date?
Password expires in 3 months. You will see a message on the screen to change password 10 days prior to the expiration date.And, you will be asked to change a... Show Details
- No：5370
- Updated Date：2018/10/09 09:00
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Does the password for a user in Derivatives Clearing Direct Connection have expiration date?
Password expires in 90 days.You can log into the system by changing the old password after it has expired.As for how to change password, please follow the in... Show Details
- No：5371
- Updated Date：2019/02/28 09:00
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Is Execution Information Contact Time on Derivatives Clearing System (cCran or Derivatives Cleari...
The Contract time of a trade executed in J-GATE is displayed in UTC.UTC is calculated by subtracting 9 hours from JST (Japan Standard Time). The Contract tim... Show Details
- No：5372
- Updated Date：2019/02/28 09:00
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Why does an error occur when we use a tool which enables to change format by entering TradeHistor...
An error might occur when em space is contained in the execution folder of Conversion Tool (folder name which each participant sets). After changing the exec... Show Details
- No：5373
- Updated Date：2019/06/03 09:00