JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

1-10 of Total 113

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  • TradeGuard

    JPX implemented TradeGuard on July 2016 with the start of J-GATE and offered order/risk management functions to our Trading Participants. TradeGuard has the... Show Details

    • No：3341
    • Updated Date：2019/08/26 09:00

  • Target

    An electronic system operated by JPX to exchange documents and information with trading participants and listed companies. Target can be accessed through JPX... Show Details

    • No：1481
    • Updated Date：2016/08/05 16:01

  • Sub Participant code

    In J-GATE, a group called "Sub Participant" is defined within a trading participant.J-GATE send order acceptance/result notification and trade notification o... Show Details

    • No：3596
    • Updated Date：2017/10/02 09:00

  • J-GATE　Login ID

    The login ID for J-GATE used to login to J-GATE system is, given by OSE and configurated by User ID and Sub Participant Code. Still, the user ID is configura... Show Details

    • No：3599
    • Updated Date：2017/10/02 09:00

  • Network Connectivity Test

    After construction of arrownet, there will be a test between user and SP to check network reachability and normality, the several types of test(s) are as bel... Show Details

    • No：3594
    • Updated Date：2017/10/02 09:00

  • AP

    Abbreviation of Access Point.Facility that connects arrownet MPLS Ring and arrownet lines provided by carriers. Show Details

    • No：1456
    • Updated Date：2017/03/27 09:00

  • Off-hour Charge

    Where the user designates the days for a carrier to construct lines, this expense will be incurred if any designated day is different from that suggested by ... Show Details

    • No：1282
    • Updated Date：2015/05/29 15:14

  • PTP line

    A type of internal connection line in the Co-Location for synchronizing time with Tokyo Stock Exchange. Show Details

    • No：1270
    • Updated Date：2015/05/29 15:14

  • FLEX Full (WB)

    This service distributes market price information and FLEX Full for broadband circuits (1G or wider).FLEX Full (WB) disseminates the followings.Stock/CB Real... Show Details

    • No：1258
    • Updated Date：2019/09/24 09:00

  • Drop Copy

    The Drop Copy (for the virtual server) is, the virtual server which only uses to receive notice, sending and receiving operation telegram withinside arrowhea... Show Details

    • No：3595
    • Updated Date：2017/10/02 09:00

1-10 of Total 113

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