JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

FAQ within [ Glossary ]

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  • TAP

    TAP is the independence process used to make several logical connections to J-GATE's Network Gateway (NG). Each Client's system will make connection via arro... Show Details

    • No:6945
    • Updated Date:2019/07/22 09:00
  • TradeGuard

    JPX implemented TradeGuard on July 2016 with the start of J-GATE and offered order/risk management functions to our Trading Participants.TradeGuard has the f... Show Details

    • No:3341
    • Updated Date:2019/11/25 09:00
  • J-NET Portal

    J-NET Portal is the system which allows to participate J-NET Derivatives Trading from website.J-NET Derivatives Trading refers to non-auction futures and opt... Show Details

    • No:8012
    • Updated Date:2019/12/16 09:00
  • Target

    An electronic system operated by JPX to exchange documents and information with trading participants and listed companies. Target can be accessed through JPX... Show Details

    • No:1481
    • Updated Date:2016/08/05 16:01
  • CE Router

    A router or L3 switch of the user installed at the user site or the Co-location/Proximity area.CE routers installed at the user site are used for connection ... Show Details

    • No:1255
    • Updated Date:2015/05/29 15:14
  • Target(JPX Site)

    A website from which users can obtain arrownet application forms, weekend test schedules, letters and notifications from Tokyo Stock Exchange and Osaka Excha... Show Details

    • No:1482
    • Updated Date:2015/06/22 09:00
  • FLEX Standard (WB)

    This service distributes market price information and FLEX Standard for broadband circuits (1G or wider).FLEX Standard disseminates the followings.Stock/CB R... Show Details

    • No:6194
    • Updated Date:2019/09/24 09:00
  • Drop Copy

    The Drop Copy (for the virtual server) is, the virtual server which only uses to receive notice, sending and receiving operation telegram withinside arrowhea... Show Details

    • No:3595
    • Updated Date:2017/10/02 09:00
  • Virtual Server

    Synonym, Abbreviation: VS------------------------------------A device that is installed on a trading participant's system for data transmission from/to the t... Show Details

    • No:1461
    • Updated Date:2018/04/09 09:00
  • Type FH

    An arrownet use classification (Usage Type).In TFX connection services, this type will allow trading of either Interest Rate Futures Trading systems or Margi... Show Details

    • No:1291
    • Updated Date:2019/12/16 09:00

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