JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 - 20:00
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 - 19:00
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 - 17:00
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

1-10 of Total 109

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  • Drop Copy

    The Drop Copy (for the virtual server) is, the virtual server which only uses to receive notice, sending and receiving operation telegram withinside arrowhea... Show Details

    • No：3595
    • Updated Date：2017/10/02 09:00

  • Inter-Rack Connection

    A line that connects between separate racks of the same user in the Co-Location area. These lines may also be between different areas, such as between the JP... Show Details

    • No：1304
    • Updated Date：2015/05/29 15:14

  • Trade Guard

    JPX implemented Trade Guard on July 2016 with the start of J-GATE and offered order/risk management functions to our Trading Participants.Trade Guard has the... Show Details

    • No：3341
    • Updated Date：2017/07/03 09:00

  • Shared System Provider

    An arrownet application type that a trading participant connects its own contracted virtual servers and terminals to SP (Service Provider) systems via networ... Show Details

    • No：1468
    • Updated Date：2015/06/22 09:00

  • Target

    An electronic system operated by JPX to exchange documents and information with trading participants and listed companies. Target can be accessed through JPX... Show Details

    • No：1481
    • Updated Date：2016/08/05 16:01

  • Monthly Fee

    Synonym, Abbreviation: Running Cost------------------------------------Such as arrownet Basic Fee, arrownet Usage Fee and Bandwidth Control Fee.Every month t... Show Details

    • No：1469
    • Updated Date：2015/06/22 09:00

  • Weekend Test

    Synonym, Abbreviation: Business System Communication Test, Participant Business System Test------------------------------------A business system communicati... Show Details

    • No：1467
    • Updated Date：2015/06/22 09:00

  • Virtual Server

    Synonym, Abbreviation: VS------------------------------------A device that is installed on a trading participant's system for data transmission from/to the t... Show Details

    • No：1461
    • Updated Date：2018/04/09 09:00

  • Latency Measurement Environment Service

    A service that provides users with data on communications between the TSE market and the user environment by sharing data collected by TSE latency measuremen... Show Details

    • No：1307
    • Updated Date：2015/05/29 15:14

  • Network Connectivity Test

    After construction of arrownet, there will be a test between user and SP to check network reachability and normality, the several types of test(s) are as bel... Show Details

    • No：3594
    • Updated Date：2017/10/02 09:00

1-10 of Total 109

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