JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

1-10 of Total 111

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  • Drop Copy

    The Drop Copy (for the virtual server) is, the virtual server which only uses to receive notice, sending and receiving operation telegram withinside arrowhea... Show Details

    • No：3595
    • Updated Date：2017/10/02 09:00

  • Access Point

    Synonym, Abbreviation: AP------------------------------------Facility that connects arrownet MPLS Ring and arrownet lines provided by carriers. Show Details

    • No：1454
    • Updated Date：2017/03/27 09:00

  • FLEX Full (WB)

    A system that can be connected via a JPX SP line and handles the following data.- Order book information- Stocks and CBs: Real-time data- Stocks and CBs: Bas... Show Details

    • No：1258
    • Updated Date：2019/03/11 09:00

  • Trade Guard

    JPX implemented Trade Guard on July 2016 with the start of J-GATE and offered order/risk management functions to our Trading Participants.Trade Guard has the... Show Details

    • No：3341
    • Updated Date：2017/07/03 09:00

  • Compliance WAN

    A business system that can be connected through JPX SP line, by which information of illegal operation, such as insider trading, in the cash market is availa... Show Details

    • No：1475
    • Updated Date：2016/08/05 16:01

  • J-GATE　Login ID

    The login ID for J-GATE used to login to J-GATE system is, given by OSE and configurated by User ID and Sub Participant Code. Still, the user ID is configura... Show Details

    • No：3599
    • Updated Date：2017/10/02 09:00

  • Sub Participant code

    In J-GATE, a group called "Sub Participant" is defined within a trading participant.J-GATE send order acceptance/result notification and trade notification o... Show Details

    • No：3596
    • Updated Date：2017/10/02 09:00

  • API

    The API is the communication protocol between client and J-GATE, at the same time, the API provides function library to each defined message for each project... Show Details

    • No：3600
    • Updated Date：2017/10/02 09:00

  • Connection service

    The connecting services provided by arrownet system are, Widearea Ethernet, Dedicated Ether Line (Center Aggregation), Dedicated Ether Line (P to P), Cross-C... Show Details

    • No：3598
    • Updated Date：2017/10/02 09:00

  • Target(JPX Site)

    A website from which users can obtain arrownet application forms, weekend test schedules, letters and notifications from Tokyo Stock Exchange and Osaka Excha... Show Details

    • No：1482
    • Updated Date：2015/06/22 09:00

1-10 of Total 111

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