JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Application FAQ
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2026/03/02 09:00 The new FAQ has been updated !
- 2026/03/02 09:00 The new FAQ has been uploaded !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Which line is targeted for Express Service for arrownet Intra-building - Cross Connection?
The line shown below is targeted for Express Service for arrownet Intra-building - Cross Connection.For more detail, please refer to "[arrownet] Price List" ... Show Details
- No：9195
- Updated Date：2025/12/22 09:00
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Can we send re-send request to ITCH from any address?
It is possible. Please confirm the current status and assign an IP address. Please refer to 6.3.1. IP Address Assignment (LAN) of "arrownet Guideline for NW ... Show Details
- No：5677
- Updated Date：2025/12/22 09:00
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[arrowhead4.0] How can we get FLEX Connection Specification?
It is posted at the following location on System Documents Site.[System Documents Site]System Documents > arrowhead/ToSTNeT/FLEX > Connection Specifica... Show Details
- No：5690
- Updated Date：2026/03/02 09:00
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Is it possible to have a Redundant Configuration with 3 locations which is AP2-AP3-AP4 (3 lines)?...
Only JPX SP is available.For the detail of composition, please refer to "arrownet Guideline for NW Connection (Common)".As for the redundant methods (selecta... Show Details
- No：768
- Updated Date：2025/12/22 09:00
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[arrowhead4.0] We would like to confirm Trading hour for arrowhead/ToSTNeT/FLEX.
Regarding Trading hour in Production or Test Environment, please refer to "User Connection Test Guide for arrowhead"."User Connection Test Guide for arrowhea... Show Details
- No：11832
- Updated Date：2025/12/22 09:00
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How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
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[arrowhead4.0] What is the difference between FLEX Standard and Market by Order (MBO)?
There are differences in the issue information that can be received and the contents of dissemination.For example, Standard disseminates Index information an... Show Details
- No：179
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] I'd like to get System Interface Specifications for arrowhead (ToSTNeT), but I can...
For those who cannot check Target site, we can send System Interface Specifications for arrowhead (ToSTNeT) via email if you conclude an information disclosu... Show Details
- No：9912
- Updated Date：2025/01/27 09:00
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Please tell us about SSO and user ID in Clearing System (CMF, cCran etc.). Can we have an operati...
SSO (Single Sign On) system allow you to use multiple systems by one user ID and manage user unitarily.The systems you can login and manage IDs in SSO/Portal... Show Details
- No：3978
- Updated Date：2023/03/27 09:00
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Is it possible to send a modify/cancel order during NCP? Or is it going to be detected as an error?
Users, besides, Trading (Admin), Terminal, Trading, and HFT Trading, is not allowed to modify/cancel order during NCP.However if there is a critical reason s... Show Details
- No：1606
- Updated Date：2019/06/03 09:00
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