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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
Please tell us about the holiday test schedule of Clearing system.
The holiday test schedule related to Cash Products Clearing System Replace Project for Shortening of Stock Settlement Cycle (T+2) is available at Target - JS... Show Details
- No：6098
- Updated Date：2019/02/28 09:00
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What is the URL(FQDN) for arrowface going to be? Due to company's security policies, it might tak...
arrowface uses the same domain as Target which is "arrowgate.jp". Show Details
- No：1062
- Updated Date：2019/02/28 09:00
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We would like to know the weekdays test schedule of arrowhead/ToSTNeT/FLEX in order to conduct a ...
For about the test schedule of arrowhead/ToSTNeT/FLEX, please refer to Connectivity Test User Guide which located inside the System Documents Site below.[Sys... Show Details
- No：3587
- Updated Date：2019/02/28 09:00
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Why I can't see any carrier on quote request screen after I selected Access Point?
You need to input "Desired Start Date" first, then carrier will be shown in pull-down menu. It is shown only when the carrier is able to meet the desired sta... Show Details
- No：5692
- Updated Date：2019/02/28 09:00
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What to do to check if we make a connection confirmation to Target(as a step of TSE Business Comm...
Please confirm as the network connected to PC and make sure the Top Page of web site is properly displayed on the screen.This can be done even in the middle ... Show Details
- No：188
- Updated Date：2019/02/28 09:00
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What is the difference between FLEX Standard and FLEX Full?
A content of real time data in FLEX Standard and FLEX Full is different.Please visit JPX Home Page for more details.URL: https://www.jpx.co.jp/english/market... Show Details
- No：179
- Updated Date：2018/04/09 09:00
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After the arrowhead Business System Test, we cannot connect to the arrowhead production environment.
You have to submit application for arrowhead Virtual Server Production Operation after the arrowhead Business System Test and Connectivity Test (Holiday test... Show Details
- No：163
- Updated Date：2019/02/28 09:00
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We would like to know about the cost of JPX Co-Location Service. How can we find Price List (JPX ...
Price List (JPX Co-Location Service) can be found at System Documents Site.[System Documents Site] System Documents > Co-Location > Guidelines/Price Re... Show Details
- No：4366
- Updated Date：2019/02/28 09:00
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How can we get FLEX Connection Specification? Is notification sent when updated?
It is posted and announced on MICS(Market Information Client System) site.Please ask Information Service Department for more details. Information Service Dep... Show Details
- No：5690
- Updated Date：2019/02/28 09:00
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Please tell us FLEX source IP or Rendezvous Point (RP).
Source IP and Rendezvous Point (RP) are written in "Common Config Sheet".It is displayed by clicking the button on the upper-right side of the "Router Config... Show Details
- No：5685
- Updated Date：2019/02/28 09:00