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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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[arrowhead4.0] What is the difference between arrowhead/ToSTNeT/FLEX Test Environments A and B?
Test Environment A is for providing the Environment almost the same as Production Environment.So, basically components of Environment A are based on Producti... Show Details
- No：13803
- Updated Date：2025/01/27 09:00
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How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
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[arrowhead4.0] How can we get FLEX Connection Specification?
It is posted at the following location on System Documents Site.[System Documents Site]System Documents > arrowhead/ToSTNeT/FLEX > Connection Specifica... Show Details
- No：5690
- Updated Date：2026/03/02 09:00
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[arrowhead4.0] What is the update time of special quote?
Special quote will be renewed at three minute intervals until equilibrium is achieved. And the price range will be the same with special quote renewal price ... Show Details
- No：10468
- Updated Date：2025/01/27 09:00
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Is it possible to see invoices for test environment service with the Target ID for referring to a...
Yes, it is.Please contact JPX Service Desk for the application procedures to enable you to refer to the invoice for test environment service. Show Details
- No：2909
- Updated Date：2024/11/05 09:00
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To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...
[JPX]In order to reduce the risks of AP failure, redundant configuration connecting to either AP2, AP3, or AP4 is recommended.Multicast transmission is not r... Show Details
- No：140
- Updated Date：2022/05/30 09:00
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What is the bandwidth required for the JPX business systems?
Requirement bandwidth for JPX Business Systems, please refer to "arrownet Guideline for Procedures Operations (JPX) - Appendix 2" published on System Documen... Show Details
- No：139
- Updated Date：2025/12/22 09:00
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Who has arrowface user ID and user IDs for Target invoice reference in our company?
Please email to JPX Service Desk (application procedure). Show Details
- No：1727
- Updated Date：2018/04/09 09:00
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I would like to add user LAN address (/24) to arrownet connection, but I can't find where to writ...
Please follow the below steps when you create "Quote Request for Change of arrownet Line".1. Input your desired change date on the application form and check... Show Details
- No：5695
- Updated Date：2026/03/23 09:00
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To use Clearing/Clearing(OTC) systems, is Business Communication Test required?
Not required for Clearing system. There is no Business Communication Test for Clearing(OTC) system. Show Details
- No：178
- Updated Date：2015/10/19 09:00
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