- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/06/03 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Is there any requirement of minimum usage period for arrownet line? Is there a penalty fee?
The minimum usage period is one year.If cancelled before minimum usage period, the penalty fee will be imposed. Show Details
- No：5681
- Updated Date：2019/02/28 09:00
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Please tell us FLEX source IP or Rendezvous Point (RP).
Source IP and Rendezvous Point (RP) are written in "Common Config Sheet".It is displayed by clicking the button on the upper-right side of the "Router Config... Show Details
- No：5685
- Updated Date：2019/02/28 09:00
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Who has arrowface user ID and user IDs for Target invoice reference in our company?
Please email to JPX Service Desk (application procedure). Show Details
- No：1727
- Updated Date：2018/04/09 09:00
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How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
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It's TCP address for a retransmission request of FLEX(Market information system).You can select any address from fixed address range of the User LAN address ... Show Details
- No：762
- Updated Date：2017/12/18 09:00
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If we have a common user ID and the password between arrowface and Target, when we change the pas...
Yes, it will be changed. Show Details
- No：1731
- Updated Date：2019/02/28 09:00
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How can we reset SSO password for Target, arrowface, and user ID?
When you set up a password remind, please click "パスワードをお忘れですか？" and issue a temporary password.When you do not set up a password remind, please click "その他の質問... Show Details
- No：5708
- Updated Date：2019/02/28 09:00
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The user ID is required when starting to use arrowface, but how can we apply for it and proceed?
Whether or not customers have group administrative rights of Target or arrowface, the way of application differs. Unless you have group administrative right... Show Details
- No：1046
- Updated Date：2019/06/17 09:00
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Are there Target IDs, which can login arrowface?
There are some Target IDs, which can login arrowface.Whether you can login Target and arrowface with the same ID, it depends on if the user has a "Target Adm... Show Details
- No：3163
- Updated Date：2017/04/24 09:00
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What is the difference between FLEX Standard and FLEX Full?
A content of real time data in FLEX Standard and FLEX Full is different.Please visit JPX Home Page for more details.URL: https://www.jpx.co.jp/english/market... Show Details
- No：179
- Updated Date：2018/04/09 09:00