- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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How to apply for J-GATE as ASP:Application Service Provider（equal to Shared_System_Provider）?
You are required to apply from arrowface. However, application forms(ASP) differ depending upon common vendors or Trading Participants. For further inform... Show Details
- No：1618
- Updated Date：2017/01/16 09:00
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How to connect to Target and arrowface through arrownet?
Please confirm as the network connected to PC and make sure the Top Page of web site is properly displayed on the screen. This can be done even in the middl... Show Details
- No：188
- Updated Date：2016/03/28 09:00
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What is the difference between FLEX Standard and FLEX Full?
A content of real time data in FLEX Standard and FLEX Full is different.Please visit JPX Home Page for more details.URL: https://www.jpx.co.jp/english/market... Show Details
- No：179
- Updated Date：2018/04/09 09:00
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Docuemnts related J-GATE(API) can befound at System Documents Site.[System Documents Site] J-GATE > Application/Usage Fee Related URL：https://faqsd.jpx.co... Show Details
- No：1615
- Updated Date：2017/01/16 09:00
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According to the launch of arrowface, what did change in application procedures?
According to the launch of arrowface, procedures has been changed as follows. - Applications related to arrownet and JPX Co-location are applied through a... Show Details
- No：1103
- Updated Date：2016/12/19 09:00
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Please tell us the holiday test schedule of arrowhead/ToSTNeT/FLEX.
We send holiday's test schedule via Target. Please refer to it if you would like to know the newest one. [How to search] 1. Go to Target JPX site. URL:h... Show Details
- No：3360
- Updated Date：2018/10/29 09:00
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Where to find the Test Environment Usage Fee Invoice for arrowhead/ToSTNeT on Target?
Please see the following processes for the Test Environment Usage Fee Invoice for arrowhead/ToSTNeT. [How to search] 1. Go to Target JPX site. URL：https... Show Details
- No：1848
- Updated Date：2017/02/20 09:00
- Modified on：2017/09/26 11:14
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What's the difference between Shared TAP and Dedicated TAP?
Dedicated TAP is used only by the User IDs of the TAP owner. This pay service enables the user to control the timing of ordering.Shared TAP is used by User I... Show Details
- No：1556
- Updated Date：2015/11/02 09:00
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What is the network latency from AP3 to JPX systems?
The latency based on actual performance is approximately 53 microseconds from CC2 and approximately 54 microseconds from CC1.*Measured one-way latency from a... Show Details
- No：764
- Updated Date：2018/10/29 09:00
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What is the difference between [TSE protocol] and [FIX protocol] for ToSTNeT.
-TSE protocol Protocol which only applies to the connection with TSE market. -FIX protocol Global standard Protocol; FIX Protocol v4.4(Errata) Please ... Show Details
- No：170
- Updated Date：2014/08/25 20:30