- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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We want to know the number of listed companies.
Please refer to JPX website which shows the number of listed companies.URL: https://www.jpx.co.jp/english/listing/co/index.html Show Details
- No：7576
- Updated Date：2019/09/30 09:00
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As ASP, how to apply for J-GATE for User ID/SPC code of each Trading Participant?
You are required to apply from arrowface. However, application forms(ASP) differ depending upon common vendors or Trading Participants.For further informatio... Show Details
- No：1618
- Updated Date：2019/06/03 09:00
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Let me know about application procedures on arrowface portal.
What's the procedure to apply for the connection to user premises through arrowface? >> Please select your user type. [Line Contra... Show Details
- No：1107
- Updated Date：2019/09/30 09:00
- ウィザードFAQ
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What is the difference between FLEX Standard and FLEX Full?
There are differences in the issue information that can be received and the contents of dissemination.For example, Standard disseminates High-speed Index inf... Show Details
- No：179
- Updated Date：2019/09/24 09:00
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How can we find "System Interface Requirements" for arrowhead?
Please see the following processes for System Interface Requirements for arrowhead.[How to search]1. Go to Target JPX site.URL: https://www.arrowgate.jp/fw/d... Show Details
- No：3984
- Updated Date：2018/10/29 09:00
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What's the difference between Shared TAP and Dedicated TAP?
Dedicated TAP is used only by the User IDs of the TAP owner. This pay service enables the user to control the timing of ordering.Shared TAP is used by User I... Show Details
- No：1556
- Updated Date：2015/11/02 09:00
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What is the network latency from AP3 (CC1, CC2) to JPX systems?
The latency based on actual performance is approximately 53 microseconds from CC2 and approximately 54 microseconds from CC1.*Measured one-way latency from a... Show Details
- No：764
- Updated Date：2019/02/28 09:00
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We want our conpany name to list on "List of ISVs" in arrowhead and J-GATE.
Please refer to JPX website which shows "List of ISVs" and the procedure. - Equities Trading Services [Current system] URL: https://www.jpx.co.jp/englis... Show Details
- No：7405
- Updated Date：2019/09/30 09:00
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What are the types of the Maximum Number of Upstream Messages for arrowhead Virtual Servers?
In arrowhead, the maximum number of upstream messages is set according to the 3 groups below. A Trading Participant should select one of the groups for each ... Show Details
- No：4364
- Updated Date：2019/09/24 09:00
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Why there is only a part of billing information of arrownet on Target?
It is because of the reason that the billing information is divided into more than one. If you have any question about integration of invoice, please contact... Show Details
- No：2912
- Updated Date：2018/04/09 09:00