- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/01/28 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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How to apply for J-GATE as ASP:Application Service Provider（equal to Shared_System_Provider）?
You are required to apply from arrowface. However, application forms(ASP) differ depending upon common vendors or Trading Participants. For further inform... Show Details
- No：1618
- Updated Date：2017/01/16 09:00
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Please tell us the maximum bandwidth of multicast services.
Please refer to the maximum bandwidth for each multicast service as follows. FLEX Standard : 100Mbps FLEX Full : 100Mbps FLEX Standard High Speed Index ... Show Details
- No：5680
- Updated Date：2019/01/28 09:00
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How to connect to Target and arrowface through arrownet?
Please confirm as the network connected to PC and make sure the Top Page of web site is properly displayed on the screen. This can be done even in the middl... Show Details
- No：188
- Updated Date：2016/03/28 09:00
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About sharing API Kit or Manual.
If it is for internal use only, applying for permission to disclose the Manual/API Kit is not required. Show Details
- No：1617
- Updated Date：2016/08/08 09:00
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What is the difference between FLEX Standard and FLEX Full?
A content of real time data in FLEX Standard and FLEX Full is different.Please visit JPX Home Page for more details.URL: https://www.jpx.co.jp/english/market... Show Details
- No：179
- Updated Date：2018/04/09 09:00
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About the usage fee list for arrowhead/ToSTNeT/FLEX systems.
[arrowhead/ToSTNeT (Production)]The PDF documentation of "Trading Participation Fees" is available at JPX Home Page. URL : https://www.jpx.co.jp/english/rule... Show Details
- No：172
- Updated Date：2018/10/29 09:00
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I would like to change the language from Japanese to English on the bill for Test Environment Use
Please submit [Request for Registration of Billing Address for Test Environment Use] on arrrowface.[How to submit the application on arrowface]1. Access arro... Show Details
- No：5672
- Updated Date：2018/10/22 09:00
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How can we know the weekdays test schedule of J-GATE?
For about the test schedule of J-GATE, please refer to J-GATE User Connectivity Test Guide which located inside the System Documents Site below.[System Docum... Show Details
- No：3588
- Updated Date：2018/10/29 09:00
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How can we find J-GATE Connectivity Manual?
J-GATE Connectivity Manual can be found at System Documents Site.[System Documents Site] System Documents > J-GATE > Connection Specifications/Guidelin... Show Details
- No：4361
- Updated Date：2018/03/26 09:00
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How can we get FLEX Connection Specification?
It is posted and announced on MICS(Market Information Client System) site.Please ask Information Service Department for more details. Information Service Dep... Show Details
- No：5690
- Updated Date：2018/10/22 09:00