Application FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > Application FAQ

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Application FAQ ]

1-10 of Total 298

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How do we create Target ID to see the invoices of arrownet and JPX Co-location?

Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
Who has arrowface user ID and user IDs for Target invoice reference in our company?

Please email to JPX Service Desk (application procedure). Show Details
- No：1727
- Updated Date：2018/04/09 09:00
If we have a common user ID and the password between arrowface and Target, when we change the pas...

Yes, it will be changed. Show Details
- No：1731
- Updated Date：2019/02/28 09:00
Can we add an arrowface user ID by Target administrator ID?

You can add an arrowface user ID by Target administration ID but not the privileges.To grant the arrowface privileges onto an issued user ID, you need to sub... Show Details
- No：1732
- Updated Date：2016/03/07 09:00
What is the Target ID for invoices?

Target ID for reference is necessary for only seeing invoices of arrownet and JPX Co-location. It is different from the ID you already have to refer report a... Show Details
- No：2911
- Updated Date：2017/01/30 09:00
Can I change the language from Japanese to English on the bill for Test Environment Use?

Please submit [Request for Registration of Billing Address for Test Environment Use] on arrrowface.[How to submit the application on arrowface]1. Access arro... Show Details
- No：5672
- Updated Date：2019/02/28 09:00
Is it possible to view other billing information such as invoice for Test Service or trading part...

No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00
Why there is only a part of billing information of arrownet on Target?

It is because of the reason that the billing information is divided into more than one. If you have any question about integration of invoice, please contact... Show Details
- No：2912
- Updated Date：2018/04/09 09:00
Please tell us FLEX source IP or Rendezvous Point (RP).

Source IP and Rendezvous Point (RP) are written in "Common Config Sheet".It is displayed by clicking the button on the upper-right side of the "Router Config... Show Details
- No：5685
- Updated Date：2019/02/28 09:00
What is the difference between FLEX Standard and FLEX Full?

A content of real time data in FLEX Standard and FLEX Full is different.Please visit JPX Home Page for more details.URL: https://www.jpx.co.jp/english/market... Show Details
- No：179
- Updated Date：2018/04/09 09:00

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