- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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What is the network latency from AP3 (CC1/CC2) to JPX Systems?
Approximate measurement value is as followings. - 1Gbps: 58 microseconds (CC1) / 56 microseconds (CC2) - 10Gbps: 57 microseconds (CC1) / 55 microseconds ... Show Details
- No：764
- Updated Date：2019/02/28 09:00
- Modified on：2019/11/27 11:00
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What kind of procedures (applications) do I need follow to use JSCC FTP Site?
To use the JSCC FTP site, please fill out and send the application form to JPX Service Desk (clearing) at <servicedesk@jpx.co.jp> by email.The applicat... Show Details
- No：3983
- Updated Date：2021/07/19 09:00
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Let me know the type of J-GATE login ID (user type, order type).
The type of login ID (type of user) in J-GATE is as follows. [Admin Sub-participant] - Admin Trading - TradeGuard [General Sub-participant] - Termin... Show Details
- No：6876
- Updated Date：2019/07/01 09:00
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Where is the location of each access point (AP) of arrownet?
Each access point (AP) is located as below.AP1 : IkebukuroAP2 : SaitamaAP3 : ToyosuAP4 : Osaka Show Details
- No：5667
- Updated Date：2019/10/21 09:00
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What is the difference between "TSE protocol" and "FIX protocol" for ToSTNeT?
[TSE Protocol]- Proprietary protocol specified by TSE.- It is a "Query and Response" style for Order Entry.- Only TSE protocol owns following functions.1. Av... Show Details
- No：170
- Updated Date：2019/09/24 09:00
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How do I get FLEX Connection Specification/manual? Will I be notified when Specifications are upd...
It is posted and announced on MICS (Market Information Client System) site.Please ask Information Service Department for more details.Information Service Dep... Show Details
- No：5690
- Updated Date：2019/10/15 09:00
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Please tell us about network latency of arrownet v2 (JPX production connection, Co-Location exter...
The following are the arrownet v2 network latency measurements results. AP1: Access Point 1, AP2: Access Point 2, PC: Primary Center ■JPX Production C... Show Details
- No：624
- Updated Date：2019/02/28 09:00
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What is the difference between FLEX Standard and FLEX Full?
There are differences in the issue information that can be received and the contents of dissemination.For example, Standard disseminates High-speed Index inf... Show Details
- No：179
- Updated Date：2019/09/24 09:00
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As ASP, how to apply for J-GATE for User ID/SPC code of each Trading Participant?
You are required to apply from arrowface. However, application forms(ASP) differ depending upon common vendors or Trading Participants.For further informatio... Show Details
- No：1618
- Updated Date：2019/06/03 09:00
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What's the difference between Shared TAP and Dedicated TAP?
Dedicated TAP is used only by the User IDs of the TAP owner. This pay service enables the user to control the timing of ordering.Shared TAP is used by User I... Show Details
- No：1556
- Updated Date：2015/11/02 09:00