JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Application FAQ
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2026/03/23 09:00 The new FAQ has been updated !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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[arrowhead4.0] What is the Checklist for arrowhead/ToSTNeT Virtual Server Production Activations/...
The Checklist is requested to be filled in and submitted based on "4. Notes on Connection Specifications" of "System Interface Requirements for arrowhead" an... Show Details
- No：7665
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] How can we get FLEX Connection Specification?
It is posted at the following location on System Documents Site.[System Documents Site]System Documents > arrowhead/ToSTNeT/FLEX > Connection Specifica... Show Details
- No：5690
- Updated Date：2026/03/02 09:00
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[arrowhead4.0] How can we find application forms for arrowhead and ToSTNeT?
Please see the following processes of application forms for arrowhead and ToSTNeT.[How to search]1. Go to Target JPX site.URL: https://portal.arrowfront.jp/t... Show Details
- No：7927
- Updated Date：2025/01/27 09:00
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What is the required bandwidth (maximum bandwidth) for multicast service such as FLEX/J-GATE (ITCH)?
The required bandwidth for each multicast service is as follows.FLEX Standard : 500MbpsFLEX Market by Order (MBO) : Only the lines with more than 10GbpsFLEX ... Show Details
- No：5680
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] How many days are required for Virtual Servers to Go-live?
Regarding arrowhead and ToSTNeT, once business connectivity test has been confirmed and the preparations are complete, the checklist and application for go-l... Show Details
- No：8346
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] What is the Order Acceptance Hours of ToSTNeT Trading?
Regarding Trading Session of ToSTNeT (Equities Trading), Please refer to the following link of JPX website:URL: https://www.jpx.co.jp/english/equities/tradin... Show Details
- No：10470
- Updated Date：2025/01/27 09:00
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I would like to add user LAN address (/24) to arrownet connection, but I can't find where to writ...
Please follow the below steps when you create "Quote Request for Change of arrownet Line".1. Input your desired change date on the application form and check... Show Details
- No：5695
- Updated Date：2026/03/23 09:00
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[arrowhead4.0] Could you tell us regarding the Destination E-mail Address for submission of Check...
The destination E-mail Address for submission of Checklist for arrowhead Virtual Server Production Activation is as below. JPX Service Desk (arrowhead/ToSTNe... Show Details
- No：8703
- Updated Date：2025/01/27 09:00
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Is it possible to see invoices for test environment service with the Target ID for referring to a...
Yes, it is.Please contact JPX Service Desk for the application procedures to enable you to refer to the invoice for test environment service. Show Details
- No：2909
- Updated Date：2024/11/05 09:00
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[arrowhead4.0] Where can I check Trading Halts information for arrowhead and ToSTNeT?
You can check the issues that have been suspended from trading by TSE on the JPX website (refer to the URL below).URL: https://www.jpx.co.jp/english/markets/... Show Details
- No：17150
- Updated Date：2025/01/27 09:00
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