JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Clearing
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Clearing
Frequently Referenced FAQ
FAQ within [ Clearing ]
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How can I reset the password for SSO (Clearing)?
The procedure for resetting the password of the subordinate users by the group administrator ID and member ID for the OTC clearing/collateral management syst... Show Details
- No：9472
- Updated Date：2025/02/03 09:00
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Please tell us about the weekday test schedule for Clearing Systems.
Regarding the weekday test schedule for Clearing Systems, please refer to the attached files. In principle, the weekday test schedule for Clearing Systems... Show Details
- No：16229
- Updated Date：2023/06/23 09:00
- Modified on：2026/08/28 13:10
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Unable to login or conect to Clearing system (SSO, WebPortal, cCran, Derivatives Clearing System ...
Please confirm the contents below for each individual system.<SSO>･The login screen of SSO will not display -Are you connecting from the arrownet lin... Show Details
- No：16319
- Updated Date：2025/02/03 09:00
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How do I confirm the login password for Target JSCC site?
If the group administrators of your company are present, please ask them to reset the password.If you do not know the group administrators, please send an em... Show Details
- No：11249
- Updated Date：2023/05/22 09:00
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Which document/specification or site should I refer to for the information about IP address and c...
Configuration Sheet for Clearing System has IP address and connective information to connect with Clearing System.*After approval flow of application for Cle... Show Details
- No：3979
- Updated Date：2022/01/31 09:00
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Is there any cost to add a clearing system terminal?
There is no charge for adding terminals to use the clearing system. Show Details
- No：11355
- Updated Date：2021/05/31 09:00
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Is SFTP communication possible on the FTP site of the Clearing system?
SFTP is not supported on FTP site of the Clearing system.Please use FTP SSL3.0 / TLS1.0 / TLS1.2 connection. Show Details
- No：11833
- Updated Date：2021/08/02 09:00
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Can I connect to SSO(Clearing) on holidays or weekends to confirm connectivity?
If you would like to confirm your login on holidays or weekends, please contact us at JPX Service Desk Clearing.JPX Service Desk (Clearing)Email: servicedesk... Show Details
- No：5362
- Updated Date：2025/02/03 09:00
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How can I unlock an account (User ID) in SSO/Portal (Clearing System)?
In case you need to unlock a Group Admin account (User ID), please send an email to the JPX Service Desk (Clearing) <servicedesk_clearing@jpx.co.jp> wi... Show Details
- No：7934
- Updated Date：2025/02/03 09:00
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Where can I find the latest version of the JGB (Japanese Government Bonds) Clearing System Manual?
The latest manual is available from "書類をダウンロードする" on JSCC Target site.[How to search]1. Go to Target-JSCC Site.URL: https://portal.arrowfront.jp/target/x/jsc... Show Details
- No：11356
- Updated Date：2023/05/22 09:00
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