JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Clearing
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2026/09/24 09:00 The new FAQ has been updated !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Clearing
Frequently Referenced FAQ
FAQ within [ Clearing ]
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How can I reset the password for SSO (Clearing)?
The procedure for resetting the password of the subordinate users by the group administrator ID and member ID for the OTC clearing/collateral management syst... Show Details
- No：9472
- Updated Date：2025/02/03 09:00
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Please tell us about the weekday test schedule for Clearing Systems.
Regarding the weekday test schedule for Clearing Systems, please refer to the attached files. In principle, the weekday test schedule for Clearing Systems... Show Details
- No：16229
- Updated Date：2023/06/23 09:00
- Modified on：2026/09/29 16:00
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Is Windows 10 LTSB version available on the Clearing system?
We cannot guarantee the operation on Windows 10 LTSB version in the Clearing system.Please prepare Windows 11 Pro as described in the manual. Show Details
- No：11834
- Updated Date：2026/09/24 09:00
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Is Windows 10 Enterprise version available on the Clearing system?
We cannot guarantee the operation on Windows 10 Enterprise version in the Clearing system. Please prepare Windows 11 Pro as described in the manual. Show Details
- No：11835
- Updated Date：2026/09/24 09:00
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How do I confirm the login password for Target JSCC site?
If the group administrators of your company are present, please ask them to reset the password.If you do not know the group administrators, please send an em... Show Details
- No：11249
- Updated Date：2023/05/22 09:00
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Please tell us about the online hours (available hours) for each clearing system.
The online (available) hours of each clearing system for production environment on Weekday and Holiday Trading Day are as follows.[SSO]Weekday and Holiday Tr... Show Details
- No：6482
- Updated Date：2026/09/24 09:00
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Which document/specification or site should I refer to for the information about IP address and c...
Configuration Sheet for Clearing System has IP address and connective information to connect with Clearing System.*After approval flow of application for Cle... Show Details
- No：3979
- Updated Date：2022/01/31 09:00
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Is there any cost to add a clearing system terminal?
There is no charge for adding terminals to use the clearing system. Show Details
- No：11355
- Updated Date：2021/05/31 09:00
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Unable to login or conect to Clearing system (SSO, WebPortal, cCran, Derivatives Clearing System ...
Please confirm the contents below for each individual system.<SSO>･The login screen of SSO will not display -Are you connecting from the arrownet lin... Show Details
- No：16319
- Updated Date：2025/02/03 09:00
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Is it okay to upgrade the OS of computer/terminal being used for the clearing system (SSO)?
The version type does not matter as long as it is Windows 11 Pro and the operating environment meet the requirement described in "SSO / Portal Operation Manu... Show Details
- No：9911
- Updated Date：2026/09/24 09:00
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