JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Clearing
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Clearing
Frequently Referenced FAQ
FAQ within [ Clearing ]
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How do I confirm the login password for Target JSCC site?
If the group administrators of your company are present, please ask them to reset the password.If you do not know the group administrators, please send an em... Show Details
- No：11249
- Updated Date：2023/05/22 09:00
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Is there any cost to add a clearing system terminal?
There is no charge for adding terminals to use the clearing system. Show Details
- No：11355
- Updated Date：2021/05/31 09:00
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Is Windows 10 Enterprise version available on the Clearing system?
We cannot guarantee the operation on Windows 10 Enterprise version in the Clearing system. Please prepare Windows 10 professional 64bit as described in the m... Show Details
- No：11835
- Updated Date：2021/08/02 09:00
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Which document/specification or site should I refer to for the information about IP address and c...
Configuration Sheet for Clearing System has IP address and connective information to connect with Clearing System.*After approval flow of application for Cle... Show Details
- No：3979
- Updated Date：2022/01/31 09:00
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Is Windows 10 LTSB version available on the Clearing system?
We cannot guarantee the operation on Windows 10 LTSB version in the Clearing system.Please prepare Windows 10 professional 64bit as described in the manual. Show Details
- No：11834
- Updated Date：2021/08/02 09:00
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Is SFTP communication possible on the FTP site of the Clearing system?
SFTP is not supported on FTP site of the Clearing system.Please use FTP SSL3.0 / TLS1.0 / TLS1.2 connection. Show Details
- No：11833
- Updated Date：2021/08/02 09:00
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Please tell us about the weekday test schedule for Clearing Systems.
Regarding the weekday test schedule for Clearing Systems, please refer to the attached files. In principle, the weekday test schedule for Clearing Systems... Show Details
- No：16229
- Updated Date：2023/06/23 09:00
- Modified on：2026/01/05 14:00
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I can't access FTP site. I have already submitted "FTP Site Utilization Form".
Source IP address might be different from the information you submitted. Please confirm whether the source IP address is consistent with the submitted inform... Show Details
- No：5377
- Updated Date：2019/02/28 09:00
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How can I unlock an account (User ID) in SSO/Portal (Clearing System)?
In case you need to unlock a Group Admin account (User ID), please send an email to the JPX Service Desk (Clearing) <servicedesk_clearing@jpx.co.jp> wi... Show Details
- No：7934
- Updated Date：2025/02/03 09:00
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How can I use FTP site? Can I get a file by automatic acquisistion script?
Usage types are not specified, but please refer to the below as example.1. You can manually acquire file from the terminal. (Please prepare FTP client.)2. Yo... Show Details
- No：5376
- Updated Date：2019/02/28 09:00
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