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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]How is the upper limit of number of PTLG and unacceptable characters?
- PTLG (ptl_id_s) should be 32 characters. - The first 16 characters fixes with "Admin Sub Participant Code_Sub Participant ID" example : OXOSE00_OXOSE01 ... Show Details
- No：4780
- Updated Date：2018/06/12 07:48
- Modified on：2019/06/24 14:13
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[J-GATE]About limit price for J-NET Trading
The way to calculate the limit price for J-NET trading is as follows. Show Details
- No：4943
- Updated Date：2018/07/05 15:44
- Modified on：2019/06/24 14:15
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[J-GATE]What date is set to First Trading Date for combination series (calendar spread)?
First Trading Date, which is the closest to the generation date of combination series among First Trading Dates of each leg series, is set to First Trading... Show Details
- No：5026
- Updated Date：2018/06/29 16:42
- Modified on：2019/06/24 14:17
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[J-GATE]The error code -2036 is occurred when OMNI_INFTYP_PWD_EXPIRATION was set in omniapi_get_i...
Due to the fact that the password expiration does not exist in current J-GATE, though it used to exist in the old J-GATE, the return value (-2036) is sent w... Show Details
- No：5027
- Updated Date：2018/05/16 00:00
- Modified on：2019/06/24 14:18
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[J-GATE]Is First Trading Date set for combination series (calendar spread) same as actual first t...
The date set for First Trading Date for combination series does not necessarily match with the actual first trading date. (Premise) ・As for First... Show Details
- No：5028
- Updated Date：2018/07/02 07:41
- Modified on：2019/06/24 14:19
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[J-GATE]Is the user number variable? or fixed?
Although JPX understands that user number is fixed, package vendor does not guarantees the fixation of user number. There are possibilities of the change of... Show Details
- No：5063
- Updated Date：2018/09/04 07:25
- Modified on：2019/06/24 14:20
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[J-GATE]The difference in an auto-cancellations function by the GTC orders or by user type
Auto-cancellations function (inactive) is applicable for GTC orders as long as this function is set to log-in ID. There is no difference by user type. Show Details
- No：5067
- Updated Date：2018/08/27 11:28
- Modified on：2019/06/24 14:26
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[J-GATE]Is there any case where the value of Last Price (LP) and Reference Price (RP) are different?
Regarding Future and Option trading, a settlement price (SP) on the trading day is a reference price on the next trading days. Products having applied L... Show Details
- No：5118
- Updated Date：2018/09/18 17:06
- Modified on：2019/06/24 14:28
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Why does the error happen when I register a user ID via SSO(Clearing)?
The group ID and the user ID once registerd in the past cannot be reutilized as explained in "2-3-2 Reutilization of User ID" of "SSO Portal User Manual" pos... Show Details
- No：5359
- Updated Date：2018/10/09 09:00
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Can I use the below systems on Windows 10? - CMF(Japanese/English) - Listed Derivatives Clearin...
Each system can be used on Microsoft Windows 10 Pro (64bit). Show Details
- No：5361
- Updated Date：2019/06/03 09:00