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Email： servicedesk@jpx.co.jp
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Email： j-gate@jpx.co.jp
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]Does OSE or TOCOM support strategy creation where one leg is a future and the other leg i...
Please be informed that there is no combination series with Futures AND Options. Please refer to J-GATE Connectivity Manual "4.6.6.1. What is a Combination ... Show Details
- No：5742
- Updated Date：2018/10/24 07:06
- Modified on：2019/06/24 14:33
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[J-GATE]Java version for TradeGuard
Jave7 is the official support version for TradeGuard and the versions other than Java7 is not guaranteed and supported. Show Details
- No：5810
- Updated Date：2018/11/30 12:37
- Modified on：2019/06/24 14:38
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[J-GATE]Do we need to any change for STP?Can the function of STP switch to ON or OFF?
Q1. Do we need to any change for STP? A2. No, you do not need to any change as written on STP Specifications. However, the new Change Reason code"43" w... Show Details
- No：5829
- Updated Date：2019/02/08 11:41
- Modified on：2019/06/24 14:55
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[J-GATE]The pop-up with "Reload Reference Data" is coming when I added new user in Tradeguard.Wha...
The pop-up will be displatyed forrefleshing theTradeGuard displaywhen another user add new PTLG while using the TradeGuard. The behavior is below. ... Show Details
- No：5833
- Updated Date：2019/02/08 11:41
- Modified on：2019/06/24 15:01
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[J-GATE]Can we place orders triggered in closing auction for Calendar Spread Series?
Orders triggered in closing auction are not available for Calendar Spread Series (Combination Series). This is explained in "4.6.6.4. Order Placement" of ... Show Details
- No：5869
- Updated Date：2019/03/18 11:02
- Modified on：2019/06/24 15:39
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[J-GATE]What would be the cause of an error (Cstatus: -23(transaction failure), Txstat : -1015792...
There are possibilities that a facility value is set incorectly. Please note that DQ29 should be set EP0 as the Facility value. Show Details
- No：5885
- Updated Date：2018/12/18 17:31
- Modified on：2019/06/24 15:41
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[J-GATE]What is the measure to BCP?
Please refer to J-GATE Connectivity Manual "3.6 About Disaster Recovery" and J-GATE ITCH Connectivity Manual "5 During disaster recovery". Show Details
- No：6048
- Updated Date：2019/02/05 08:16
- Modified on：2019/06/24 15:51
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[J-GATE]How do we know whether or not the instrument is suspended to trade?
The Instrument Status Information can be checked by API Broardcast. Please refer to J-GATE Connectivity Manual "7.4.3. BI41 Instrumdent Status Information... Show Details
- No：6051
- Updated Date：2019/02/05 08:20
- Modified on：2019/06/24 15:53
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[J-GATE]Please inform us the Multicast Group of ITCH.
Multicast Group of ITCH is from MCG0001 to MCG0006. For more details, please refer to J-GATE ITCH Connectivity Manual "4.2 Communication specificatio... Show Details
- No：6052
- Updated Date：2019/02/05 08:22
- Modified on：2019/06/24 15:54
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[J-GATE]What is the start time and close time of Online on J-GATE?
J-GATE is online from 07:00 JST through 06:00 JST of the following day, as described in J-GATE Connectivity Manual "5.Timetable and Processing Sequence". Show Details
- No：6053
- Updated Date：2019/02/05 00:00
- Modified on：2019/06/24 15:55