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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]Commodity Codes 567, 587 added in the beginning of 2017
Commodity Code 567 means TOPIX Dividend Index whole day of 2017. Commodity Code 587TOPIX Core 30 Dividend Index whole dayof 2017. the Underly... Show Details
- No：2845
- Updated Date：2017/01/23 14:52
- Modified on：2019/06/24 11:03
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[J-GATE]How can I confirm next day change for adding/delete users in TradeGuard
Please ask JPX Service Desk (User Service Desk) with PTLG name. We can check if it is registered to next day change. Show Details
- No：2849
- Updated Date：2016/12/12 17:11
- Modified on：2019/06/24 10:55
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[J-GATE]The error for unable to cancel order due to NCP and The error due to out of order accepta...
(1) Below is the error code etc. when users which doesn't have the light to cancel even in NCP send order cancellation or alteration. Cstaus... Show Details
- No：2851
- Updated Date：2017/01/23 14:56
- Modified on：2019/06/24 10:56
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[J-GATE]One decimal digit after the unit of price quotation of TSE Mothers Index is reviewed
The following prices of TSE Mothers Index will show the figures with one digit after decimal point after Apr.03,2017 (Mon). -Opening price -Closing p... Show Details
- No：2945
- Updated Date：2017/03/06 15:10
- Modified on：2019/06/24 11:01
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[J-GATE]Field for Derivatives Position Management Account
(1)It is the optional item but when you would not use, please fill with the space. (2)Although JSCC Derivatives Clearing System Account Name should ... Show Details
- No：3019
- Updated Date：2017/03/13 14:48
- Modified on：2019/06/24 11:09
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[J-GATE]Structure 37805 exists even if DA90 is segmented
No. There is no case for DA90 whereStructure 37805 does not exist. Even if DA90 is segmented, Structure 37805 exists in each DA90. Show Details
- No：3024
- Updated Date：2017/03/06 15:07
- Modified on：2019/06/24 11:10
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We have a plan for maintenance work / building blackout.
Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout. Please kindly refer to [arrowface Operation Ma... Show Details
- No：3222
- Updated Date：2017/05/23 07:44
- Modified on：2019/06/12 14:36
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I can not connect to arrownet, what should I do ?
Please confirm the following points. 1) You can start using arrownet after the Network Reachability Test is completed. In other words, it is not acce... Show Details
- No：3223
- Updated Date：2017/05/23 07:58
- Modified on：2020/01/27 14:52
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Generally, each system can resend multicast messages upon your resend request message. As it could be used for the recovery, it doesn't need contact us if ... Show Details
- No：3225
- Updated Date：2017/06/02 14:00
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To check if arrownet has already advertised necessary addresses for BGP routing
Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
- No：3226
- Updated Date：2017/06/02 14:01