JPX Market Innovation & Research / Japan Exchange Group
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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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FAQ within [ arrowface Screen Help ]
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[Screen Help] Request for arrowhead/ToSTNeT Virtual Server Connectivity Test (4.0)
1: Desired Test Date Enter the desired date of connectivity test. Click Calendar button, and select the desired date. You can also enter the date dire... Show Details
- No：1859
- Updated Date：2024/12/22 09:00
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[Screen Help] Application for Using Test Environment (4.0)
1: Application Tick "Add" in the row of applying system for new application. Tick "Delete" in the row of applying system for removal application. ... Show Details
- No：1863
- Updated Date：2023/12/24 09:00
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[Screen Help] Request for Network Reachability Test
1: Company Name Enter the official full name of the company of the person in charge on the day. e.g.) ABC Securities Ltd. 2: Name Enter the name ... Show Details
- No：888
- Updated Date：2015/04/30 18:00
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[Screen Help] Application for Patch Panel (Inter-Rack Connection)
1: Bandwidth Select the bandwidth to use for the inter-rack connection. 2: Desired Date Click Calendar button, and select the desired start/change... Show Details
- No：928
- Updated Date：2015/04/30 18:00
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[Screen Help] Application for Patch Panel (Inter-User Connection)
1: Desired Start Click Calendar button, and select the desired start/change date. You can also enter the date directly in yyyy/mm/dd format. 2: Co... Show Details
- No：931
- Updated Date：2015/04/30 18:00
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[Screen Help] Configuration Sheet for arrowhead Drop-Copy (4.0)
1: Edit Click to edit the information of the virtual servers. 2: Import Drop-Copy Config CSV Click to register the config information by importing t... Show Details
- No：1858
- Updated Date：2024/12/22 09:00
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[Screen Help] New Registration of ToSTNeT Virtual Server (4.0)
1: Application Type Select the application type. When the line holder and the virtual server holder is different, select "Service Sharing". 2: Par... Show Details
- No：1860
- Updated Date：2023/12/24 09:00
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[Screen Help] ToSTNeT Virtual Server List (4.0)
1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor and search it. 3: Trading Participant When the login user ... Show Details
- No：1861
- Updated Date：2024/12/22 09:00
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[Screen Help] Configuration Sheet for ToSTNeT Virtual Server (4.0)
1: Edit Click to edit the information of the virtual servers. 2: Import ToSTNeT VS Config CSV Click to register the config information by importing ... Show Details
- No：1862
- Updated Date：2024/12/22 09:00
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[Screen Help] Application for New Patch Panel
1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：890
- Updated Date：2016/09/16 09:00
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