arrowface Screen Help | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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2021/03/29 09:00 The new FAQ has b...

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

1-10 of Total 49

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[Screen Help] New Registration of J-GATE User ID

1: Usage Category Select the user ID in the usage category. When shared system vendor applies for the virtual servers of the shared system users,... Show Details
- No：1861
- Updated Date：2020/01/26 09:00
[Screen Help] Configuration Sheet for arrowhead Virtual Server

1: Edit Click to edit the information of the virtual servers. 2: Import arrowhead VS Config CSV Click to register the config information by im... Show Details
- No：900
- Updated Date：2021/01/31 09:00
[Screen Help] J-GATE User ID List

1: New User ID Registration Click to register new J-GATE user ID. 2: Export CSV Click to export the J-GATE user ID list in CSV format. 3: Usage... Show Details
- No：1863
- Updated Date：2018/03/24 13:00
[Screen Help] Application for New User ID

1: Application Type Select the application type. Issue arrowface ID (Reference only): Select when applying for a new user ID. It is only ref... Show Details
- No：914
- Updated Date：2019/06/02 09:00
[Screen Help] JPX Co-Location GPS Entry

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：891
- Updated Date：2016/09/16 09:00
[Screen Help] List of J-GATE Dedicated TAP

1: Application for New Dedicated TAP Click to register new J-GATE dedicated TAP. 2: Export CSV Click to export the J-GATE dedicated TAP list in CS... Show Details
- No：1860
- Updated Date：2018/03/24 13:00
[Screen Help] J-GATE Sub Participant Setting Application

1: Sub Participant Code (Exchange Input Field) Select the sub participant code. 2: STP Select "STP type" from pull-down when you apply f... Show Details
- No：1857
- Updated Date：2018/11/30 18:00
[Screen Help] JPX Co-Location Quote Request/Application for New/Change of Co-Lo Dedicated Connec...

[Co-Lo Dedicated Internal Connection Line] 1: Desired Start/Change Date Click Calendar button, and select the desired start/change date. Yo... Show Details
- No：926
- Updated Date：2020/03/21 09:00
[Screen Help] Quote Request/Application for New/Change of arrownet Line

【Quote】 1: Quote No. Enter the Quote No., when you want to make a quote request using the quote conditions you set in the past. 2: Copy ... Show Details
- No：922
- Updated Date：2020/03/21 09:00
[Screen Help] Request for Monitoring Deactivation

1: Unmonitor Pattern Select an unmonitor pattern and terms of the monitoring deactivation. Select Pattern A for the basic monitoring deactivation... Show Details
- No：921
- Updated Date：2019/03/24 09:00

1-10 of Total 49

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