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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2025/12/12 09:00 Server Maintenance
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Frequently Referenced FAQ
FAQ within [ arrowface Screen Help ]
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[Screen Help] Configuration Sheet for arrowhead Virtual Server (4.0)
1: Edit Click to edit the information of the virtual servers. 2: Import arrowhead VS Config CSV Click to register the config information by importin... Show Details
- No：1857
- Updated Date：2024/12/22 09:00
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[Screen Help] arrowhead Virtual Server List (4.0)
1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor, and search. 3: Trading Participant In the case of system ... Show Details
- No：923
- Updated Date：2024/12/22 09:00
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[Screen Help] New Registration of arrowhead Virtual Server (4.0)
1: Application Type Select the application type. When the line holder and the virtual server holder is different, select "Service Sharing". 2: Par... Show Details
- No：902
- Updated Date：2023/12/24 09:00
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[Screen Help] Configuration Sheet for arrowhead Drop-Copy (4.0)
1: Edit Click to edit the information of the virtual servers. 2: Import Drop-Copy Config CSV Click to register the config information by importing t... Show Details
- No：1858
- Updated Date：2024/12/22 09:00
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[Screen Help] New Registration of ToSTNeT Virtual Server (4.0)
1: Application Type Select the application type. When the line holder and the virtual server holder is different, select "Service Sharing". 2: Par... Show Details
- No：1860
- Updated Date：2023/12/24 09:00
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[Screen Help] Request for Registration of Billing Address
1: Desired Start Date Select the desired start date from the calendar. You can also enter the date directly in yyyy/mm/dd format. Submitted registrati... Show Details
- No：918
- Updated Date：2025/06/22 09:00
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[Screen Help] Configuration Sheet for ToSTNeT Virtual Server (4.0)
1: Edit Click to edit the information of the virtual servers. 2: Import ToSTNeT VS Config CSV Click to register the config information by importing ... Show Details
- No：1862
- Updated Date：2024/12/22 09:00
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[Screen Help] Line List for Network Reachability Test
1: Scheduled NW Test Date - Test Time The scheduled date of the network reachability test. The scheduled date of NW Test for SP lines other than JPX ... Show Details
- No：916
- Updated Date：2017/03/26 12:00
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[Screen Help] Contact and Billing Address List
1: Persons in Charge of arrowhead/ToSTNeT operation This table is shown when you have concluded the contract of arrowhead or ToSTNeT. Persons in ... Show Details
- No：913
- Updated Date：2023/07/31 19:00
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[Screen Help] Quote Request/Application for New/Change of arrownet Line
[Quote] 1: Quote No. Enter the Quote Request Application ID (Quote No.), when you want to make a quote request using the quote conditions you set in th... Show Details
- No：922
- Updated Date：2025/09/21 09:00
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