arrowface Screen Help | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-550-815
*Charged Call
(*IP-phone: +81-50-3822-8900)
Email： j-gate3@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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2021/10/04 09:00 The new FAQ has b...

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

1-10 of Total 49

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[Screen Help] J-GATE User ID List

1: New User ID Registration Click to register new J-GATE user ID. 2: Export CSV Click to export the J-GATE user ID list in CSV format. 3: Usage... Show Details
- No：1863
- Updated Date：2018/03/24 13:00
[Screen Help] Configuration Sheet for arrowhead Virtual Server

1: Edit Click to edit the information of the virtual servers. 2: Import arrowhead VS Config CSV Click to register the config information by im... Show Details
- No：900
- Updated Date：2021/09/26 09:00
[Screen Help] New Registration of J-GATE User ID

1: Usage Category Select the user ID in the usage category. When shared system vendor applies for the virtual servers of the shared system users,... Show Details
- No：1861
- Updated Date：2020/01/26 09:00
[Screen Help] arrowhead Virtual Server List

1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor, and search. 3: Trading Participant In t... Show Details
- No：905
- Updated Date：2021/09/26 09:00
[Screen Help] Application for Clearing System

1. arrownet Select the arrownet line ID＋SP line ID to apply from drop down list. When applying an application of removal OTC or range allocation ... Show Details
- No：924
- Updated Date：2021/09/26 09:00
[Screen Help] Configuration Sheet for arrowhead Drop-Copy

1: Edit Click to edit the information of the virtual servers. 2: Import Drop-Copy Config CSV Click to register the config information by... Show Details
- No：901
- Updated Date：2021/09/26 09:00
[Screen Help] New Registration of arrowhead Virtual Server

1: Application Type Select the application type. When the line holder and the virtual server holder is different, select "Service Sharing". ... Show Details
- No：887
- Updated Date：2021/09/26 09:00
[Screen Help] J-GATE User ID Setting Form

1: Edit Edit the J-GATE user ID setting information. 2: Partition List of Ordered Products A PDF file of the explanation about the order... Show Details
- No：1862
- Updated Date：2020/01/26 09:00
[Screen Help] Request for arrowhead/ToSTNeT Virtual Server Connectivity Test

1: Desired Test Date Enter the desired date of connectivity test. Click Calendar button, and select the desired date. You can also enter the dat... Show Details
- No：920
- Updated Date：2021/09/26 09:00
[Screen Help] Application for New User ID

1: Application Type Select the application type. Issue arrowface ID (Reference only): Select when applying for a new user ID. It is only ref... Show Details
- No：914
- Updated Date：2019/06/02 09:00

1-10 of Total 49

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