arrowface Screen Help | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

1-10 of Total 41

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[Screen Help] Patch Panel List

1: Rack ID Set the rack ID when you want to display information from different racks when performing tasks such as value comparisons vertically. Select... Show Details
- No：908
- Updated Date：2025/03/23 09:00
[Screen Help] Quote Request/Application for New/Change of arrownet Line

[Quote] 1: Quote No. Enter the Quote Request Application ID (Quote No.), when you want to make a quote request using the quote conditions you set in th... Show Details
- No：922
- Updated Date：2024/12/22 09:00
[Screen Help] Application for New User ID

1: Application Type Select the application type. Issue arrowface ID (Reference only): Select when applying for a new user ID. It is only ref... Show Details
- No：914
- Updated Date：2019/06/02 09:00
Status Guidance

Explanation of status in each phase is as below list. Phase Status State Explanation Quote Draft The quote request is saved and NOT submitt... Show Details
- No：932
- Updated Date：2017/07/31 09:00
[Screen Help] Configuration Sheet for ToSTNeT Virtual Server (4.0)

1: Edit Click to edit the information of the virtual servers. 2: Import ToSTNeT VS Config CSV Click to register the config information by importing ... Show Details
- No：1862
- Updated Date：2024/12/22 09:00
[Screen Help] Configuration Sheet for arrowhead Virtual Server (4.0)

1: Edit Click to edit the information of the virtual servers. 2: Import arrowhead VS Config CSV Click to register the config information by importin... Show Details
- No：1857
- Updated Date：2024/12/22 09:00
[Screen Help] New Registration of arrowhead Virtual Server (4.0)

1: Application Type Select the application type. When the line holder and the virtual server holder is different, select "Service Sharing". 2: Par... Show Details
- No：902
- Updated Date：2023/12/24 09:00
[Screen Help] ToSTNeT Virtual Server List (4.0)

1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor and search it. 3: Trading Participant When the login user ... Show Details
- No：1861
- Updated Date：2024/12/22 09:00
[Screen Help] JPX Co-Location Quote Request/Application for New/Change of Co-Lo Dedicated Connec...

[Co-Lo Dedicated Internal Connection Line] 1: Desired Start/Change Date Click Calendar button, and select the desired start/change date. You can also... Show Details
- No：926
- Updated Date：2024/12/22 09:00
[Screen Help] Line List for Network Reachability Test

1: Scheduled NW Test Date - Test Time The scheduled date of the network reachability test. The scheduled date of NW Test for SP lines other than JPX ... Show Details
- No：916
- Updated Date：2017/03/26 12:00

1-10 of Total 41

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