arrowface Screen Help | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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2021/08/02 09:00 The new FAQ has b...

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

1-10 of Total 49

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[Screen Help] New Registration of J-GATE User ID

1: Usage Category Select the user ID in the usage category. When shared system vendor applies for the virtual servers of the shared system users,... Show Details
- No：1861
- Updated Date：2020/01/26 09:00
[Screen Help] Configuration Sheet for arrowhead Virtual Server

1: Edit Click to edit the information of the virtual servers. 2: Import arrowhead VS Config CSV Click to register the config information by im... Show Details
- No：900
- Updated Date：2021/01/31 09:00
[Screen Help] J-GATE User ID List

1: New User ID Registration Click to register new J-GATE user ID. 2: Export CSV Click to export the J-GATE user ID list in CSV format. 3: Usage... Show Details
- No：1863
- Updated Date：2018/03/24 13:00
[Screen Help] List of J-GATE Dedicated TAP

1: Application for New Dedicated TAP Click to register new J-GATE dedicated TAP. 2: Export CSV Click to export the J-GATE dedicated TAP list in CS... Show Details
- No：1860
- Updated Date：2018/03/24 13:00
[Screen Help] arrowhead Virtual Server List

1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor, and search. 3: Trading Participant In t... Show Details
- No：905
- Updated Date：2021/01/31 09:00
[Screen Help] Request for arrowhead/ToSTNeT Virtual Server Connectivity Test

1: Desired Test Date Enter the desired date of connectivity test. Click Calendar button, and select the desired date. You can also enter the dat... Show Details
- No：920
- Updated Date：2019/09/29 09:00
[Screen Help] Clearing System Usage List

1: Usage Category Select the usage category. 2: Connection Destination SP Select the connection destination SP of clearing system. 3: Line ID ... Show Details
- No：909
- Updated Date：2016/07/09 12:00
[Screen Help] JPX Co-Location Quote Request/Application for New/Change of Co-Lo Dedicated Connec...

[Co-Lo Dedicated Internal Connection Line] 1: Desired Start/Change Date Click Calendar button, and select the desired start/change date. Yo... Show Details
- No：926
- Updated Date：2021/08/01 09:00
[Screen Help] J-GATE User ID Setting Form

1: Edit Edit the J-GATE user ID setting information. 2: Partition List of Ordered Products A PDF file of the explanation about the order... Show Details
- No：1862
- Updated Date：2020/01/26 09:00
[Screen Help] Application for J-GATE New Dedicated TAP

1: Main SPC Select the J-GATE main SPC. 2: Dedicated TAP Class Select the dedicated TAP class. 3: End Investor Enter the end investors. * Ded... Show Details
- No：1859
- Updated Date：2018/03/24 13:00

1-10 of Total 49

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