arrowface Screen Help | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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2019/10/28 09:00 The new FAQ has b...
2019/10/28 09:00 The new FAQ has b...

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

1-10 of Total 49

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[Screen Help] J-GATE User ID List

1: New User ID Registration Click to register new J-GATE user ID. 2: Export CSV Click to export the J-GATE user ID list in CSV format. 3: Usage... Show Details
- No：1863
- Updated Date：2018/03/24 13:00
[Screen Help] J-GATE Sub Participant Setting Application

1: Sub Participant Code (Exchange Input Field) Select the sub participant code. 2: STP Select "STP type" from pull-down when you apply f... Show Details
- No：1857
- Updated Date：2018/11/30 18:00
[Screen Help] J-GATE User ID Setting Form

1: Edit Edit the J-GATE user ID setting information. 2: Partition List of Ordered Products A PDF file of the explanation about the ordered product... Show Details
- No：1862
- Updated Date：2018/03/24 13:00
[Screen Help] New Registration of J-GATE User ID

1: Usage Category Select the user ID in the usage category. When shared system vendor applies for the virtual servers of the shared system users, sel... Show Details
- No：1861
- Updated Date：2018/03/24 13:00
[Screen Help] List of J-GATE Dedicated TAP

1: Application for New Dedicated TAP Click to register new J-GATE dedicated TAP. 2: Export CSV Click to export the J-GATE dedicated TAP list in CS... Show Details
- No：1860
- Updated Date：2018/03/24 13:00
[Screen Help] J-GATE Sub Participants List

1: New Sub Participants Registration Click to register new J-GATE sub participants. 2: Export CSV Click to export the J-GATE sub participants list... Show Details
- No：1858
- Updated Date：2018/10/28 09:00
[Screen Help] arrowhead Virtual Server List

1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor, and search. 3: Trading Participant In t... Show Details
- No：905
- Updated Date：2019/09/29 09:00
[Screen Help] Application for Patch Panel (Inter-User Connection)

1: Desired Start Click Calendar button, and select the desired start/change date. You can also enter the date directly in yyyy/mm/dd format. 2: Co... Show Details
- No：931
- Updated Date：2015/04/30 18:00
[Screen Help] JPX Co-Location Quote Request/Application for New/Change of Co-Lo Dedicated Connec...

[Co-Lo Dedicated Internal Connection Line] 1: Desired Start/Change Date Click Calendar button, and select the desired start/change date. You can al... Show Details
- No：926
- Updated Date：2018/04/02 00:00
[Screen Help] ToSTNeT Virtual Server List

1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor and search. 3: Trading Participant When the login user i... Show Details
- No：910
- Updated Date：2018/03/24 13:00

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