JPX Market Innovation & Research / Japan Exchange Group
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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2026/03/02 09:00 The new FAQ has been updated !
- 2026/03/02 09:00 The new FAQ has been uploaded !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Frequently Referenced FAQ
FAQ within [ arrowface Screen Help ]
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[Screen Help] Configuration Sheet for Clearing System
1. Export CSV Click to export the information such as IP address CSV format about terminal/server/NW printer to be used in the clearing system. 2. ... Show Details
- No：903
- Updated Date：2024/07/28 09:00
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[Screen Help] Clearing System Usage List
1: Usage Category Select the usage category. 2: Line ID Enter the line ID with alphanumeric characters. *Search by the prefix match 3: Apply f... Show Details
- No：909
- Updated Date：2024/03/24 09:00
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[Screen Help] Application for New JPX Co-Location Rack
1: Desired Start Date Click Calendar button, and select the desired start date from the calendar. You can also enter the date directly in yyyy/... Show Details
- No：925
- Updated Date：2022/10/09 09:00
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1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：907
- Updated Date：2016/09/16 09:00
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[Screen Help] Request for Monitoring Deactivation
1: Unmonitor Pattern Select an unmonitor pattern and terms of the monitoring deactivation. Select Pattern A for the basic monitoring deactivation... Show Details
- No：921
- Updated Date：2019/03/24 09:00
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[Screen Help] Line List for Network Reachability Test
1: Scheduled NW Test Date - Test Time The scheduled date of the network reachability test. The scheduled date of NW Test for SP lines other than JPX ... Show Details
- No：916
- Updated Date：2017/03/26 12:00
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[Screen Help] Quote Request/Application for New/Change of arrownet Line
[Quote] 1: Quote No. Enter the Quote Request Application ID (Quote No.), when you want to make a quote request using the quote conditions you set in th... Show Details
- No：922
- Updated Date：2025/12/21 09:00
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[Screen Help] arrowhead Virtual Server List (4.0)
1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor, and search. 3: Trading Participant In the case of system ... Show Details
- No：923
- Updated Date：2024/12/22 09:00
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[Screen Help] JPX Co-Location GPS Entry
1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：891
- Updated Date：2016/09/16 09:00
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[Screen Help] Configuration Sheet for arrowhead Virtual Server (4.0)
1: Edit Click to edit the information of the virtual servers. 2: Import arrowhead VS Config CSV Click to register the config information by importin... Show Details
- No：1857
- Updated Date：2024/12/22 09:00
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