arrowface Screen Help | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

11-20 of Total 41

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[Screen Help] ToSTNeT Virtual Server List (4.0)

1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor and search it. 3: Trading Participant When the login user ... Show Details
- No：1861
- Updated Date：2024/12/22 09:00
[Screen Help] Line List for Network Reachability Test

1: Scheduled NW Test Date - Test Time The scheduled date of the network reachability test. The scheduled date of NW Test for SP lines other than JPX ... Show Details
- No：916
- Updated Date：2017/03/26 12:00
[Screen Help] arrownet v2 Line List

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start date... Show Details
- No：906
- Updated Date：2024/12/22 09:00
[Screen Help] Approval Waiting List

1: Update Time The date and time when an action such as Approve/Return/Disapprove was executed in the application flow. 2: Application ID ... Show Details
- No：896
- Updated Date：2019/06/02 09:00
[Screen Help] Application for Using Test Environment (4.0)

1: Application Tick "Add" in the row of applying system for new application. Tick "Delete" in the row of applying system for removal application. ... Show Details
- No：1863
- Updated Date：2023/12/24 09:00
[Screen Help] JPX Co-Location Quote Request/Application for New/Change of Co-Lo Dedicated Connec...

[Co-Lo Dedicated Internal Connection Line] 1: Desired Start/Change Date Click Calendar button, and select the desired start/change date. You can also... Show Details
- No：926
- Updated Date：2024/12/22 09:00
[Screen Help] Request for Network Reachability Test

1: Company Name Enter the official full name of the company of the person in charge on the day. e.g.) ABC Securities Ltd. 2: Name Enter the name ... Show Details
- No：888
- Updated Date：2015/04/30 18:00
[Screen Help] Request for arrowhead/ToSTNeT Virtual Server Connectivity Test (4.0)

1: Desired Test Date Enter the desired date of connectivity test. Click Calendar button, and select the desired date. You can also enter the date dire... Show Details
- No：1859
- Updated Date：2024/12/22 09:00
[Screen Help] Application for Clearing System

1. arrownet Select the arrownet line ID＋SP line ID to apply from drop down list. When applying an application for OTC removal or range allocation usa... Show Details
- No：924
- Updated Date：2024/07/28 09:00
[Screen Help] arrowhead Virtual Server List (4.0)

1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor, and search. 3: Trading Participant In the case of system ... Show Details
- No：923
- Updated Date：2024/12/22 09:00

11-20 of Total 41

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