arrowface Screen Help | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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2020/08/03 09:00 The new FAQ has b...
2020/08/03 09:00 The new FAQ has b...

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

11-20 of Total 49

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[Screen Help] Quote Request/Application for New/Change of arrownet Line

【Quote】 1: Quote No. Enter the Quote No., when you want to make a quote request using the quote conditions you set in the past. 2: Copy ... Show Details
- No：922
- Updated Date：2020/03/21 09:00
[Screen Help] Request for Registration of Billing Address

1: Desired Start Date Select the desired start date from the calendar. You can also enter the date directly in yyyy/mm/dd format. Submitted registra... Show Details
- No：918
- Updated Date：2017/07/31 09:00
[Screen Help] Application for New User ID

1: Application Type Select the application type. Issue arrowface ID (Reference only): Select when applying for a new user ID. It is only ref... Show Details
- No：914
- Updated Date：2019/06/02 09:00
[Screen Help] Configuration Sheet for ToSTNeT Virtual Server

1. Edit Click to edit the information of the virtual servers. 2. Import ToSTNeT VS Config CSV Click to register the config information b... Show Details
- No：904
- Updated Date：2020/01/26 09:00
[Screen Help] J-GATE User ID Setting Form

1: Edit Edit the J-GATE user ID setting information. 2: Partition List of Ordered Products A PDF file of the explanation about the order... Show Details
- No：1862
- Updated Date：2020/01/26 09:00
[Screen Help] J-GATE Sub Participants List

1: New Sub Participants Registration Click to register new J-GATE sub participants. 2: Export CSV Click to export the J-GATE sub participants list... Show Details
- No：1858
- Updated Date：2018/10/28 09:00
[Screen Help] Application for Patch Panel (Inter-User Connection)

1: Desired Start Click Calendar button, and select the desired start/change date. You can also enter the date directly in yyyy/mm/dd format. 2: Co... Show Details
- No：931
- Updated Date：2015/04/30 18:00
[Screen Help] Application for New JPX Co-Location Rack

1: Desired Start Date Click Calendar button, and select the desired start date from the calendar. You can also enter the date directly in yyyy/mm/dd ... Show Details
- No：925
- Updated Date：2016/09/16 09:00
[Screen Help] arrowhead Virtual Server List

1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor, and search. 3: Trading Participant In t... Show Details
- No：905
- Updated Date：2019/12/22 09:00
[Screen Help] JPX Co-Location GPS Entry

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：891
- Updated Date：2016/09/16 09:00

11-20 of Total 49

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