arrowface Screen Help | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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2021/05/06 09:00 The new FAQ has b...

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

11-20 of Total 49

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[Screen Help] Request for arrowhead/ToSTNeT Virtual Server Connectivity Test

1: Desired Test Date Enter the desired date of connectivity test. Click Calendar button, and select the desired date. You can also enter the dat... Show Details
- No：920
- Updated Date：2019/09/29 09:00
[Screen Help] Patch Panel List

1: Rack ID Set the rack ID when you want to display the information of different racks or compare the values vertically. Select the rack IDs from... Show Details
- No：908
- Updated Date：2019/03/24 09:00
[Screen Help] JPX Co-Location GPS Entry

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：891
- Updated Date：2016/09/16 09:00
[Screen Help] New Registration of arrowhead Virtual Server

1: Application Type Select the application type. When the line holder and the virtual server holder is different, select "Service Sharing". ... Show Details
- No：887
- Updated Date：2019/09/29 09:00
[Screen Help] Application for J-GATE New Dedicated TAP

1: Main SPC Select the J-GATE main SPC. 2: Dedicated TAP Class Select the dedicated TAP class. 3: End Investor Enter the end investors. * Ded... Show Details
- No：1859
- Updated Date：2018/03/24 13:00
[Screen Help] J-GATE Sub Participants List

1: New Sub Participants Registration Click to register new J-GATE sub participants. 2: Export CSV Click to export the J-GATE sub participants list... Show Details
- No：1858
- Updated Date：2018/10/28 09:00
[Screen Help] Application for Patch Panel (Inter-User Connection)

1: Desired Start Click Calendar button, and select the desired start/change date. You can also enter the date directly in yyyy/mm/dd format. 2: Co... Show Details
- No：931
- Updated Date：2015/04/30 18:00
[Screen Help] Application for Patch Panel (Inter-Rack Connection)

1: Bandwidth Select the bandwidth to use for the inter-rack connection. 2: Desired Date Click Calendar button, and select the desired start/change... Show Details
- No：928
- Updated Date：2015/04/30 18:00
[Screen Help] Application for Patch Panel (PTP Connection)

1: Desired Date Click Calendar button, and select the start/change desired date. You can also enter the date directly in yyyy/mm/dd format. 2: Pai... Show Details
- No：927
- Updated Date：2015/04/30 18:00
[Screen Help] JPX Co-Location Quote Request/Application for New/Change of Co-Lo Dedicated Connec...

[Co-Lo Dedicated Internal Connection Line] 1: Desired Start/Change Date Click Calendar button, and select the desired start/change date. Yo... Show Details
- No：926
- Updated Date：2020/03/21 09:00

11-20 of Total 49

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