arrowface Screen Help | JPX Service Desk FAQ

JPX Market Innovation & Research / Japan Exchange Group

FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support > arrowface Screen Help

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

1-10 of Total 41

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[Screen Help] JPX Co-Location GPS Entry

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：891
- Updated Date：2016/09/16 09:00
[Screen Help] Application Status List

1: Update Time The date and time when an action such as Approve/Return/Disapprove was executed in the application flow. 2: Screen ID The... Show Details
- No：895
- Updated Date：2019/06/02 09:00
[Screen Help] New Registration of arrowhead Virtual Server (4.0)

1: Application Type Select the application type. When the line holder and the virtual server holder is different, select "Service Sharing". 2: Par... Show Details
- No：902
- Updated Date：2023/12/24 09:00
[Screen Help] Configuration Sheet for Clearing System

1. Export CSV Click to export the information such as IP address CSV format about terminal/server/NW printer to be used in the clearing system. 2. ... Show Details
- No：903
- Updated Date：2024/07/28 09:00
[Screen Help] Clearing System Usage List

1: Usage Category Select the usage category. 2: Line ID Enter the line ID with alphanumeric characters. *Search by the prefix match 3: Apply f... Show Details
- No：909
- Updated Date：2024/03/24 09:00
[Screen Help] Quote List

1: Create the application form Create the line application based on the contents of quote. In the case of new/change, fill in the blank(s) on the... Show Details
- No：911
- Updated Date：2023/06/18 09:00
[Screen Help] Request for Change of User ID authorization

1: User ID Enter the login ID of user which object for change the privilege. 2: Name Enter the registration user name which object for change the ... Show Details
- No：915
- Updated Date：2017/01/22 12:00
[Screen Help] Line List for Network Reachability Test

1: Scheduled NW Test Date - Test Time The scheduled date of the network reachability test. The scheduled date of NW Test for SP lines other than JPX ... Show Details
- No：916
- Updated Date：2017/03/26 12:00
[Screen Help] Request for Registration of Billing Address for Test Environment Use

1: Company Name Enter the company name of the billing address for Test Environment Use. e.g.) ABC Securities Ltd. 2: Name of Representat... Show Details
- No：917
- Updated Date：2023/06/18 09:00
[Screen Help] Configuration Sheet for ToSTNeT Virtual Server (4.0)

1: Edit Click to edit the information of the virtual servers. 2: Import ToSTNeT VS Config CSV Click to register the config information by importing ... Show Details
- No：1862
- Updated Date：2024/12/22 09:00

1-10 of Total 41

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