arrowface Screen Help | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

Font Size
S
M
L

Application & System Support > arrowface Screen Help

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

Log In

This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/12 09:00 Server Maintenance
2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

Keyword Search

You can search by keyword or text, within 200 characters.

Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

1-10 of Total 41

≪ 1 / 5page ≫

[Screen Help] JPX Co-Location Power Supply

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：889
- Updated Date：2016/09/16 09:00
[Screen Help] JPX Co-Location Application for Inter-User Connection

1: Source Point The information entered by the company of the source point of the connection when the patch panel(Inter-User Connection) was applied. ... Show Details
- No：893
- Updated Date：2016/04/01 08:00
[Screen Help] Approval Waiting List

1: Update Time The date and time when an action such as Approve/Return/Disapprove was executed in the application flow. 2: Application ID ... Show Details
- No：896
- Updated Date：2019/06/02 09:00
[Screen Help] Quote List

1: Create the application form Create the line application based on the contents of quote. In the case of new/change, fill in the blank(s) on the... Show Details
- No：911
- Updated Date：2023/06/18 09:00
[Screen Help] JPX Co-Location Application for Partner Additional Dissemination/End User Connection

1: Application Type Select the Application type. New: Select when newly applying the service. Change: Select when changing the existing information.... Show Details
- No：894
- Updated Date：2015/04/30 18:00
[Screen Help] Rack List

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：907
- Updated Date：2016/09/16 09:00
[Screen Help] Application for New User ID

1: Application Type Select the application type. Issue arrowface ID (Reference only): Select when applying for a new user ID. It is only ref... Show Details
- No：914
- Updated Date：2019/06/02 09:00
[Screen Help] Application for Patch Panel (Inter-Rack Connection)

1: Bandwidth Select the bandwidth to use for the inter-rack connection. 2: Desired Date Click Calendar button, and select the desired start/change... Show Details
- No：928
- Updated Date：2015/04/30 18:00
[Screen Help] Request for Network Reachability Test

1: Company Name Enter the official full name of the company of the person in charge on the day. e.g.) ABC Securities Ltd. 2: Name Enter the name ... Show Details
- No：888
- Updated Date：2015/04/30 18:00
[Screen Help] JPX Co-Location GPS Entry

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：891
- Updated Date：2016/09/16 09:00

1-10 of Total 41

To Top of Page

PKSHA FAQ logo