JPX Market Innovation & Research / Japan Exchange Group
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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrowface Screen Help ]
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[Screen Help] Application for Patch Panel (PTP Connection)
[PTP Connection] 1: Desired Date Click Calendar button, and select the start/change desired date. You can also enter the date directly in ... Show Details
- No：927
- Updated Date：2023/07/31 19:00
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[Screen Help] Request for Network Reachability Test
1: Company Name Enter the official full name of the company of the person in charge on the day. e.g.) ABC Securities Ltd. 2: Name Enter the name ... Show Details
- No：888
- Updated Date：2015/04/30 18:00
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1: Create the application form Create the line application based on the contents of quote. In the case of new/change, fill in the blank(s) on the... Show Details
- No：911
- Updated Date：2023/06/18 09:00
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[Screen Help] Application for Patch Panel (Inter-Rack Connection)
1: Bandwidth Select the bandwidth to use for the inter-rack connection. 2: Desired Date Click Calendar button, and select the desired start/change... Show Details
- No：928
- Updated Date：2015/04/30 18:00
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[Screen Help] JPX Co-Location Power Supply
1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：889
- Updated Date：2016/09/16 09:00
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[Screen Help] JPX Co-Location Application for Partner Additional Dissemination/End User Connection
1: Application Type Select the Application type. New: Select when newly applying the service. Change: Select when changing the existing information.... Show Details
- No：894
- Updated Date：2015/04/30 18:00
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[Screen Help] Application Status List
1: Update Time The date and time when an action such as Approve/Return/Disapprove was executed in the application flow. 2: Screen ID The... Show Details
- No：895
- Updated Date：2019/06/02 09:00
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[Screen Help] Configuration Sheet for Clearing System
1. Export CSV Click to export the information such as IP address CSV format about terminal/server/NW printer to be used in the clearing system. 2. ... Show Details
- No：903
- Updated Date：2024/07/28 09:00
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[Screen Help] Clearing System Usage List
1: Usage Category Select the usage category. 2: Line ID Enter the line ID with alphanumeric characters. *Search by the prefix match 3: Apply f... Show Details
- No：909
- Updated Date：2024/03/24 09:00
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[Screen Help] Line List for Network Reachability Test
1: Scheduled NW Test Date - Test Time The scheduled date of the network reachability test. The scheduled date of NW Test for SP lines other than JPX ... Show Details
- No：916
- Updated Date：2017/03/26 12:00
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