arrowface Screen Help | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

1-10 of Total 41

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[Screen Help] Request for Network Reachability Test

1: Company Name Enter the official full name of the company of the person in charge on the day. e.g.) ABC Securities Ltd. 2: Name Enter the name ... Show Details
- No：888
- Updated Date：2015/04/30 18:00
[Screen Help] JPX Co-Location Application for Inter-User Connection

1: Source Point The information entered by the company of the source point of the connection when the patch panel(Inter-User Connection) was applied. ... Show Details
- No：893
- Updated Date：2016/04/01 08:00
[Screen Help] Approval Waiting List

1: Update Time The date and time when an action such as Approve/Return/Disapprove was executed in the application flow. 2: Application ID ... Show Details
- No：896
- Updated Date：2019/06/02 09:00
[Screen Help] Request for Change of Company Name

1: Desired Start Date Select the desired start date from the calendar. You can also enter the date directly in yyyy/mm/dd format. 2: Company Name ... Show Details
- No：897
- Updated Date：2015/04/30 18:00
[Screen Help] Application for Patch Panel (Inter-User Connection)

1: Desired Start Click Calendar button, and select the desired start/change date. You can also enter the date directly in yyyy/mm/dd format. 2: Co... Show Details
- No：931
- Updated Date：2015/04/30 18:00
[Screen Help] JPX Co-Location Power Supply

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：889
- Updated Date：2016/09/16 09:00
[Screen Help] Application for New Patch Panel

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：890
- Updated Date：2016/09/16 09:00
[Screen Help] Clearing System Usage List

1: Usage Category Select the usage category. 2: Line ID Enter the line ID with alphanumeric characters. *Search by the prefix match 3: Apply f... Show Details
- No：909
- Updated Date：2024/03/24 09:00
[Screen Help] Quote List

1: Create the application form Create the line application based on the contents of quote. In the case of new/change, fill in the blank(s) on the... Show Details
- No：911
- Updated Date：2023/06/18 09:00
[Screen Help] Alert List

1: Appeared on The date when the alert appeared. 2: Alert Level Alert emergency level. Please pay special attention to the "High" level alerts. ... Show Details
- No：912
- Updated Date：2015/04/30 18:00

1-10 of Total 41

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