arrowface Screen Help | JPX Service Desk FAQ

JPX Market Innovation & Research / Japan Exchange Group

FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

1-10 of Total 41

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[Screen Help] Request for Registration of Billing Address for Test Environment Use

1: Company Name Enter the company name of the billing address for Test Environment Use. e.g.) ABC Securities Ltd. 2: Name of Representat... Show Details
- No：917
- Updated Date：2023/06/18 09:00
[Screen Help] Application for New Patch Panel

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：890
- Updated Date：2016/09/16 09:00
[Screen Help] JPX Co-Location Application for Inter-User Connection

1: Source Point The information entered by the company of the source point of the connection when the patch panel(Inter-User Connection) was applied. ... Show Details
- No：893
- Updated Date：2016/04/01 08:00
[Screen Help] JPX Co-Location Application for Partner Additional Dissemination/End User Connection

1: Application Type Select the Application type. New: Select when newly applying the service. Change: Select when changing the existing information.... Show Details
- No：894
- Updated Date：2015/04/30 18:00
[Screen Help] Configuration Sheet for Clearing System

1. Export CSV Click to export the information such as IP address CSV format about terminal/server/NW printer to be used in the clearing system. 2. ... Show Details
- No：903
- Updated Date：2024/07/28 09:00
[Screen Help] Application for Patch Panel (PTP Connection)

[PTP Connection] 1: Desired Date Click Calendar button, and select the start/change desired date. You can also enter the date directly in ... Show Details
- No：927
- Updated Date：2023/07/31 19:00
[Screen Help] Application for Patch Panel (Inter-Rack Connection)

1: Bandwidth Select the bandwidth to use for the inter-rack connection. 2: Desired Date Click Calendar button, and select the desired start/change... Show Details
- No：928
- Updated Date：2015/04/30 18:00
[Screen Help] JPX Co-Location GPS Entry

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：891
- Updated Date：2016/09/16 09:00
[Screen Help] Application Status List

1: Update Time The date and time when an action such as Approve/Return/Disapprove was executed in the application flow. 2: Screen ID The... Show Details
- No：895
- Updated Date：2019/06/02 09:00
[Screen Help] Approval Waiting List

1: Update Time The date and time when an action such as Approve/Return/Disapprove was executed in the application flow. 2: Application ID ... Show Details
- No：896
- Updated Date：2019/06/02 09:00

1-10 of Total 41

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