JPX Market Innovation & Research / Japan Exchange Group
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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrowface Screen Help ]
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[Screen Help] JPX Co-Location Power Supply
1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：889
- Updated Date：2016/09/16 09:00
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[Screen Help] Application for Patch Panel (PTP Connection)
[PTP Connection] 1: Desired Date Click Calendar button, and select the start/change desired date. You can also enter the date directly in ... Show Details
- No：927
- Updated Date：2023/07/31 19:00
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[Screen Help] Application for Patch Panel (Inter-User Connection)
1: Desired Start Click Calendar button, and select the desired start/change date. You can also enter the date directly in yyyy/mm/dd format. 2: Co... Show Details
- No：931
- Updated Date：2015/04/30 18:00
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[Screen Help] Request for Network Reachability Test
1: Company Name Enter the official full name of the company of the person in charge on the day. e.g.) ABC Securities Ltd. 2: Name Enter the name ... Show Details
- No：888
- Updated Date：2015/04/30 18:00
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[Screen Help] Application for New Patch Panel
1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：890
- Updated Date：2016/09/16 09:00
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1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：907
- Updated Date：2016/09/16 09:00
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[Screen Help] Clearing System Usage List
1: Usage Category Select the usage category. 2: Line ID Enter the line ID with alphanumeric characters. *Search by the prefix match 3: Apply f... Show Details
- No：909
- Updated Date：2024/03/24 09:00
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[Screen Help] Request for Change of User ID authorization
1: User ID Enter the login ID of user which object for change the privilege. 2: Name Enter the registration user name which object for change the ... Show Details
- No：915
- Updated Date：2017/01/22 12:00
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[Screen Help] Request for Registration of Contact
1: Company Name Enter the official full name of the company. e.g.) ABC Securities Ltd. 2: Company Name (English) Enter the official full name of ... Show Details
- No：919
- Updated Date：2015/04/30 18:00
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[Screen Help] JPX Co-Location Application for Partner Additional Dissemination/End User Connection
1: Application Type Select the Application type. New: Select when newly applying the service. Change: Select when changing the existing information.... Show Details
- No：894
- Updated Date：2015/04/30 18:00
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