arrowface Screen Help | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support

Contacts for JPX Service Desk

Application Procedure contact

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT contact

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing contact

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

1-10 of Total 50

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[Screen Help] arrowhead Virtual Server List

1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor, and search. 3: Trading Participant In the case of syste... Show Details
- No：905
- Updated Date：2023/12/24 09:00
[Screen Help] Configuration Sheet for arrowhead Virtual Server

1: Edit Click to edit the information of the virtual servers. 2: Import arrowhead VS Config CSV Click to register the config information by im... Show Details
- No：900
- Updated Date：2023/03/19 09:00
[Screen Help] New Registration of arrowhead Virtual Server (4.0)

1: Application Type Select the application type. When the line holder and the virtual server holder is different, select "Service Sharing". 2: Par... Show Details
- No：902
- Updated Date：2023/12/24 09:00
[Screen Help] ToSTNeT Virtual Server List (4.0)

1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor and search it. 3: Trading Participant When the login use... Show Details
- No：1861
- Updated Date：2024/03/24 09:00
[Screen Help] Quote Request/Application for New/Change of arrownet Line

[Quote] 1: Quote No. Enter the Quote Request Application ID (Quote No.), when you want to make a quote request using the quote conditions you set in ... Show Details
- No：922
- Updated Date：2024/07/28 09:00
[Screen Help] Contact and Billing Address List

1: Persons in Charge of arrowhead/ToSTNeT operation This table is shown when you have concluded the contract of arrowhead or ToSTNeT. Persons in ... Show Details
- No：913
- Updated Date：2023/07/31 19:00
Status Guidance

Explanation of status in each phase is as below list. Phase Status State Explanation Quote Draft The quote request is saved and NOT submitt... Show Details
- No：932
- Updated Date：2017/07/31 09:00
[Screen Help] JPX Co-Location Quote Request/Application for New/Change of Co-Lo Dedicated Connec...

[Co-Lo Dedicated Internal Connection Line] 1: Desired Start/Change Date Click Calendar button, and select the desired start/change date. You can al... Show Details
- No：926
- Updated Date：2024/07/28 09:00
[Screen Help] arrownet v2 Line List

1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：906
- Updated Date：2024/05/26 09:00
[Screen Help] New Registration of ToSTNeT Virtual Server (4.0)

1: Application Type Select the application type. When the line holder and the virtual server holder is different, select "Service Sharing". 2: Par... Show Details
- No：1860
- Updated Date：2023/12/24 09:00

1-10 of Total 50

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