JPX Market Innovation & Research / Japan Exchange Group
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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2026/03/02 09:00 The new FAQ has been updated !
- 2026/03/02 09:00 The new FAQ has been uploaded !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Frequently Referenced FAQ
FAQ within [ arrowface Screen Help ]
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[Screen Help] Quote Request/Application for New/Change of arrownet Line
[Quote] 1: Quote No. Enter the Quote Request Application ID (Quote No.), when you want to make a quote request using the quote conditions you set in th... Show Details
- No：922
- Updated Date：2025/12/21 09:00
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[Screen Help] Configuration Sheet for arrowhead Virtual Server (4.0)
1: Edit Click to edit the information of the virtual servers. 2: Import arrowhead VS Config CSV Click to register the config information by importin... Show Details
- No：1857
- Updated Date：2024/12/22 09:00
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[Screen Help] JPX Co-Location GPS Entry
1: Contract Status Select the contract status as the search condition. Valid contract is a contract that the application is approved and the start da... Show Details
- No：891
- Updated Date：2016/09/16 09:00
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[Screen Help] arrowhead Virtual Server List (4.0)
1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor, and search. 3: Trading Participant In the case of system ... Show Details
- No：923
- Updated Date：2024/12/22 09:00
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[Screen Help] ToSTNeT Virtual Server List (4.0)
1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor and search it. 3: Trading Participant When the login user ... Show Details
- No：1861
- Updated Date：2024/12/22 09:00
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Explanation of status in each phase is as below list. Phase Status State Explanation Quote Draft The quote request is saved and NOT submitt... Show Details
- No：932
- Updated Date：2017/07/31 09:00
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[Screen Help] Patch Panel List
1: Rack ID Set the rack ID when you want to display information from different racks when performing tasks such as value comparisons vertically. Select... Show Details
- No：908
- Updated Date：2025/09/21 09:00
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[Screen Help] Application for Clearing System
1. arrownet Select the arrownet line ID＋SP line ID to apply from drop down list. When applying an application for OTC removal or range allocation usa... Show Details
- No：924
- Updated Date：2024/07/28 09:00
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[Screen Help] Request for Change of User ID authorization
1: User ID Enter the login ID of user which object for change the privilege. 2: Name Enter the registration user name which object for change the ... Show Details
- No：915
- Updated Date：2017/01/22 12:00
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[Screen Help] New Registration of arrowhead Virtual Server (4.0)
1: Application Type Select the application type. When the line holder and the virtual server holder is different, select "Service Sharing". 2: Par... Show Details
- No：902
- Updated Date：2023/12/24 09:00
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