arrowface Screen Help | JPX Service Desk FAQ

JPX Market Innovation & Research / Japan Exchange Group

FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support > arrowface Screen Help

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface Screen Help ]

1-10 of Total 41

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[Screen Help] Quote Request/Application for New/Change of arrownet Line

[Quote] 1: Quote No. Enter the Quote Request Application ID (Quote No.), when you want to make a quote request using the quote conditions you set in th... Show Details
- No：922
- Updated Date：2025/12/21 09:00
[Screen Help] arrowhead Virtual Server List (4.0)

1: Usage Category Select the usage category. 2: System Vendor Enter the system vendor, and search. 3: Trading Participant In the case of system ... Show Details
- No：923
- Updated Date：2024/12/22 09:00
[Screen Help] Contact and Billing Address List

1: Persons in Charge of arrowhead/ToSTNeT operation This table is shown when you have concluded the contract of arrowhead or ToSTNeT. Persons in Charge... Show Details
- No：913
- Updated Date：2026/03/22 09:00
[Screen Help] Configuration Sheet for arrowhead Virtual Server (4.0)

1: Edit Click to edit the information of the virtual servers. 2: Import arrowhead VS Config CSV Click to register the config information by importin... Show Details
- No：1857
- Updated Date：2024/12/22 09:00
[Screen Help] Request for arrowhead/ToSTNeT Virtual Server Connectivity Test (4.0)

1: Desired Test Date Enter the desired date of connectivity test. Click Calendar button, and select the desired date. You can also enter the date dire... Show Details
- No：1859
- Updated Date：2024/12/22 09:00
[Screen Help] Configuration Sheet for arrowhead Drop-Copy (4.0)

1: Edit Click to edit the information of the virtual servers. 2: Import Drop-Copy Config CSV Click to register the config information by importing t... Show Details
- No：1858
- Updated Date：2024/12/22 09:00
Status Guidance

Explanation of status in each phase is as below list. Phase Status State Explanation Quote Draft The quote request is saved and NOT submitt... Show Details
- No：932
- Updated Date：2017/07/31 09:00
[Screen Help] Request for Registration of Contact

1: Company Name Enter the official full name of the company. e.g.) ABC Securities Ltd. 2: Company Name (English) Enter the official full name of ... Show Details
- No：919
- Updated Date：2015/04/30 18:00
[Screen Help] Application for New JPX Co-Location Rack

1: Desired Start Date Click Calendar button, and select the desired start date from the calendar. You can also enter the date directly in yyyy/... Show Details
- No：925
- Updated Date：2022/10/09 09:00
[Screen Help] Approval Waiting List

1: Update Time The date and time when an action such as Approve/Return/Disapprove was executed in the application flow. 2: Application ID ... Show Details
- No：896
- Updated Date：2019/06/02 09:00

1-10 of Total 41

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