J-GATE

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > System Support FAQ > J-GATE

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ J-GATE ]

261-270 of Total 359

≪ 27 / 36page ≫

[J-GATE] Please tell me where to send the checklist for the production operation application.

Please send to "j-gate@jpx.co.jp(JPX Service Desk (J-GATE))". And please contact to us with 0570-00-5554(Charged Call) if necessary. Show Details
- No：8709
- Updated Date：2020/06/01 15:54
[J-GATE] How many days before the trading start date can the series information of commodity futu...

BU124 of additional stock information will be delivered after intraday trading on the business day before the start of trading. Also, after the distribution ... Show Details
- No：8711
- Updated Date：2020/06/01 15:54
[J-GATE] What is business hours and non-business days?

Please visit JPX web page at https://www.jpx.co.jp/english/corporate/about-jpx/calendar/ Show Details
- No：9025
- Updated Date：2020/06/30 13:55
[J-GATE] What are products being handled?

Please visit JPX web page for products at https://www.jpx.co.jp/english/derivatives/products/list/index.html Show Details
- No：9027
- Updated Date：2020/06/30 13:56
[J-GATE]Where should Procution Go-Live Checklist be submitted to?

Please submit the checklist to j-gate@jpx.co.jp (JPX Service Desk(J-GATE)). For inquiries, please call 0570-00-5544(charged call)(IP-phone +81-50-3819-1140). Show Details
- No：9154
- Updated Date：2020/07/14 18:10
[J-GATE] Are there any ways to distinguish transferred TOCOM products from existing OSE products ...

ITCH has no such flag to make transferred TOCOM products from existing OSE products distinguishable. Products can be basically distinguished by matching e... Show Details
- No：9156
- Updated Date：2020/07/15 17:00
[J-GATE]What is the error code "-310454" received from API after the DC90 query to set user to PT...

"-310454" is the error code occurred, if the target user is already set to other PTLG in TradeGuard. Therefore, please confirm the setting of the target use... Show Details
- No：9178
- Updated Date：2020/07/29 14:16
[J-GATE]Is FIX protocol supported?

J-GATE does not support FIX protocol. Show Details
- No：9251
- Updated Date：2020/08/03 08:29
[J-GATE] What is network gateway?

For the client system, a network gateway is a server acting as an access point to the central system. In J-GATE, an NG sever is logically divided into plural... Show Details
- No：9253
- Updated Date：2020/08/03 08:30
[J-GATE] Explain what API is.

API used at J-GATE refers to Open Application Programming Interface provided by OMX Technology AB and is designed to enable USERS to have connection to J-GAT... Show Details
- No：9255
- Updated Date：2020/08/03 08:30

261-270 of Total 359

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