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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE ]
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[J-GATE]Will it be possible to place orders in the specified partitions and in partitions that wo...
System-wise, there is no setting on whether orders can/cannot be placed against a partition. Therefore, even for a partition that has been specified in the I... Show Details
- No：1787
- Updated Date：2016/03/18 18:01
- Modified on：2019/06/24 10:34
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[J-GATE] What is the contact details (including holiday test) of Service Desk for OSE and TOCOM?
Please refer to the following: [OSE Trading Rules] Osaka Exchange, Inc., Market Planning TEL: 050-3377-8636 E-mail:osaka.kikaku3@jpx.co.jp [J-G... Show Details
- No：1799
- Updated Date：2016/03/18 18:22
- Modified on：2020/05/29 15:29
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[J-GATE]How to change the partition that you will not order
Please apply for partition discount for J-GATE ID via arrowface again. Please also refer 7-5-1, 2 of J-GATE Users Guide. Change of partition discount... Show Details
- No：2820
- Updated Date：2016/12/28 11:41
- Modified on：2019/06/27 14:25
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[J-GATE]What is the address to confirm the connection to J-GATE and how to do it?
It depends and communication and the exchange. (1)Unicast to Osaka Exchange You can ping to the communication confirmation server(10.18.4.196). ... Show Details
- No：2823
- Updated Date：2016/12/28 11:40
- Modified on：2019/06/24 10:43
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[J-GATE]Trade Multiplierin DQ122
It is written at "Provision of trading unit and the multiplier for trading" in 7.3.11.6 of J-GATE Connectivity Manual as below . Trading conversion ... Show Details
- No：2833
- Updated Date：2016/12/30 01:49
- Modified on：2019/06/24 10:47
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[J-GATE]The error for unable to cancel order due to NCP and The error due to out of order accepta...
(1) Below is the error code etc. when users which doesn't have the light to cancel even in NCP send order cancellation or alteration. Cstaus... Show Details
- No：2851
- Updated Date：2017/01/23 14:56
- Modified on：2019/06/24 10:56
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[J-GATE]How to calculate tick size which is applicable for give up
Reciprocal of Trade Multiplier could be applicable tick size for give up. Trades having figures after decimal point (=less than 1 Japanese Yen) in the t... Show Details
- No：2942
- Updated Date：2017/03/06 14:51
- Modified on：2019/06/24 10:57
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[J-GATE]Quantity Alteration with MO33
J-GATE Connectivity Manual "7.8.4.2 Structure" and "7.8.4.3. Delta Quantity Change Flag (Delta Quantity)" shows when you set 1 to "delta_quantity_c" of MO33 ... Show Details
- No：3094
- Updated Date：2017/05/01 14:26
- Modified on：2019/06/24 11:11
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[J-GATE]No Value in Closing Auction Condition Order Flag (exch_order_type_n) and Closing Auction ...
MO31 is rejected when you don't set any value either for the above 2 items. Each Datatype are as follows. exch_order_type_n (Order Type,... Show Details
- No：3235
- Updated Date：2017/05/22 14:33
- Modified on：2019/06/24 11:15
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[J-GATE]What will happen, if a value for Algorithm Flag is entered before registration to JFSA?
The order is not rejected but person/organization who conducts High Speed Trading (=HST) is requested not to enter any value ("space" in 31st byte of "exchan... Show Details
- No：4285
- Updated Date：2018/03/13 10:32
- Modified on：2019/06/27 14:26