What procedures are required for Network Reachability Test with SP?
Unfortunately, we are not able to guide about this matter. Please get in contact with the service provider respectively. Show Details
We were suddenly disconnected from arrownet.
If you are not able to connect to arrownet in spite of no change in your network composition, please contact arrownet Service Desk(Network Trouble) by pho... Show Details
We would like to confirm IP address being advertised from the arrownet
Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) 【I... Show Details
What should we do if the packet lost occurred ?
Please fill in the document "電文抜け申告シート_Packets Lost Report Sheet_v4.xlsx "and send it to us by e-mail. (In case of emergency, please give us a phone call.... Show Details
Would you tell me the opening hours of arrownet support ?
We accept inquiries related to network trouble 24/7. Please note that support in English is available only from 07:00 to 18:30 on business days. If you... Show Details
We have a plan for maintenance work / building blackout.
Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout. Please kindly refer to [arrowface Operation Ma... Show Details
Generally, each system can resend multicast messages upon your resend request message. As it could be used for the recovery, it doesn't need contact us if ... Show Details
To check if arrownet has already advertised necessary addresses for BGP routing
Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
What should we do when sudden disconnecton on arrownet occur?.
Please check the following. 1) Have you made any network configuration changes? 2) Have you done any network allocation? 3) Is the power supply workin... Show Details
We would like to conduct Network reachability test to an institution other than JPX, what do we d...
Please apply via arrowface for the network reachability test. Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachability test] for details.... Show Details
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