- Application & System Support > arrownet(Troubleshooting)
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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We would like to identify the IP addresses which were advertised in BGP.
Please see "arrownet Guideline" which was published to users. Show Details
- No：245
- Updated Date：2014/09/11 08:59
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What should we do if the packet lost occurred ?
We will conduct the Investigation on the JPX side. Please confirm following required information and send it to us by e-mail.(In case of emergency, please g... Show Details
- No：247
- Updated Date：2014/09/11 08:59
- Modified on：2024/10/23 13:33
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We have a plan for maintenance work / building blackout.
Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout. Please kindly refer to [arrowface Operation Ma... Show Details
- No：3222
- Updated Date：2017/05/23 07:44
- Modified on：2019/06/12 14:36
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I can not connect to arrownet, what should I do ?
Please confirm the following points. 1) You can start using arrownet after the Network Reachability Test is completed. In other words, it is not acce... Show Details
- No：3223
- Updated Date：2017/05/23 07:58
- Modified on：2020/01/27 14:52
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How can I register pattern monitoring?
We provide customers with the detailed information on "arrowface operation manual" which can be found on the arrowface portal top page on the right. Please r... Show Details
- No：6385
- Updated Date：2019/04/25 15:31
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What does "the traffic/transmission per second" mean? Does the count start at the beginning of ev...
"the traffic/transmission per second" is the latest one second counted at Co-location Switches. Show Details
- No：7850
- Updated Date：2019/11/18 10:24
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The amount of traffic can be increased depending on the number of transaction in the market. Woul...
JPX does not change the level of threshold depending on the market. Please note that the threshold has been set to the level that cannot be reached by the a... Show Details
- No：7860
- Updated Date：2019/11/18 10:33
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How can I recover the arrownet line that has been shut down by the storm control function?
The participant connectivity test is required in order to re-open the connection port which has been shut down by the storm control function. Please refer... Show Details
- No：7870
- Updated Date：2019/11/18 10:43
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What procedures are required for Network Reachability Test with SP?
Unfortunately, we are not able to guide about this matter. Please get in contact with the service provider respectively. Show Details
- No：241
- Updated Date：2014/09/11 08:58
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We would like to confirm IP address being advertised from the arrownet
Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) 【I... Show Details
- No：246
- Updated Date：2014/09/11 08:59
- Modified on：2019/06/12 14:43
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