JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > arrownet(Troubleshooting)
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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Why has the Strom control function had to be implemented to the unicast transmission?
We had decided to implement the Strom control function to the unicast transmission as a countermeasure to the failure of arrowhead system (equities trading s... Show Details
- No：7843
- Updated Date：2019/11/18 10:18
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We would like to confirm IP address being advertised from the arrownet
Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) 【I... Show Details
- No：246
- Updated Date：2014/09/11 08:59
- Modified on：2019/06/12 14:43
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How can I register pattern monitoring?
We provide customers with the detailed information on "arrowface operation manual" which can be found on the arrowface portal top page on the right. Please r... Show Details
- No：6385
- Updated Date：2019/04/25 15:31
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It is a function that suspends monitoring for a predetermined period of time or day of the week within the specific period. In addition to that, there is a... Show Details
- No：6386
- Updated Date：2019/04/25 15:32
- Modified on：2023/05/31 17:03
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We would like to identify the IP addresses which were advertised in BGP.
Please see "arrownet Guideline" which was published to users. Show Details
- No：245
- Updated Date：2014/09/11 08:59
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What should we do if the packet lost occurred ?
We will conduct the Investigation on the JPX side. Please confirm following required information and send it to us by e-mail.(In case of emergency, please g... Show Details
- No：247
- Updated Date：2014/09/11 08:59
- Modified on：2024/10/23 13:33
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What does "the traffic/transmission per second" mean? Does the count start at the beginning of ev...
"the traffic/transmission per second" is the latest one second counted at Co-location Switches. Show Details
- No：7850
- Updated Date：2019/11/18 10:24
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Is it possible to inform arrownet users the number of packets detected by JPX?
JPX inform arrownet users the number of packets detected at a certain point if the subjected arrownet ID is provided. Show Details
- No：7857
- Updated Date：2019/11/18 10:31
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The amount of traffic can be increased depending on the number of transaction in the market. Woul...
JPX does not change the level of threshold depending on the market. Please note that the threshold has been set to the level that cannot be reached by the a... Show Details
- No：7860
- Updated Date：2019/11/18 10:33
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We have a plan for maintenance work / building blackout.
Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout. Please kindly refer to [arrowface Operation Ma... Show Details
- No：3222
- Updated Date：2017/05/23 07:44
- Modified on：2019/06/12 14:36
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