JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > arrownet(Troubleshooting)
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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What should we do when sudden disconnecton on arrownet occur?.
Please check the following. 1) Have you made any network configuration changes? 2) Have you done any network allocation? 3) Is the power supply workin... Show Details
- No：3229
- Updated Date：2017/05/23 09:48
- Modified on：2019/06/12 14:49
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Why has the Strom control function had to be implemented to the unicast transmission?
We had decided to implement the Strom control function to the unicast transmission as a countermeasure to the failure of arrowhead system (equities trading s... Show Details
- No：7843
- Updated Date：2019/11/18 10:18
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The amount of traffic can be increased depending on the number of transaction in the market. Woul...
JPX does not change the level of threshold depending on the market. Please note that the threshold has been set to the level that cannot be reached by the a... Show Details
- No：7860
- Updated Date：2019/11/18 10:33
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What procedures are required for Network Reachability Test with SP?
Unfortunately, we are not able to guide about this matter. Please get in contact with the service provider respectively. Show Details
- No：241
- Updated Date：2014/09/11 08:58
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Would you tell me the opening hours of arrownet support ?
We accept inquiries related to network trouble 24/7. Please note that support in English is available only from 07:00 to 18:30 on business days. If you... Show Details
- No：263
- Updated Date：2014/09/24 18:14
- Modified on：2019/06/12 14:38
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We have a plan for maintenance work / building blackout.
Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout. Please kindly refer to [arrowface Operation Ma... Show Details
- No：3222
- Updated Date：2017/05/23 07:44
- Modified on：2019/06/12 14:36
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I can not connect to arrownet, what should I do ?
Please confirm the following points. 1) You can start using arrownet after the Network Reachability Test is completed. In other words, it is not acce... Show Details
- No：3223
- Updated Date：2017/05/23 07:58
- Modified on：2020/01/27 14:52
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Broadcast, Multicast, Unicast would be the target for the Strom control function. Then does that ...
Strom control function has been configurated for each transmission respectively. ■ Unicast: 200,000 pps ■ Multicast: several hundred pps ■ Broadcast: ... Show Details
- No：7845
- Updated Date：2019/11/18 10:20
- Modified on：2019/12/16 10:49
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Where is the traffic/trasmission amount being counted for the Strom control function?
The amount is being counted in the Co-Location EDGE SW (L3SW) which is the first connection point for the Co-Location circuit. The port of the connection dev... Show Details
- No：7846
- Updated Date：2019/11/18 10:21
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Will JPX notify the arrownet users the number of packets detected in the case of the connection p...
We are afraid to inform you that JPX does not inform the users the number of packets detected at the time of the connection port shut down. Show Details
- No：7865
- Updated Date：2019/11/18 10:37
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