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- Application & System Support > arrownet(Troubleshooting)
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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What should we do when sudden disconnecton on arrownet occur?.
Please check the following. 1) Have you made any network configuration changes? 2) Have you done any network allocation? 3) Is the power supply workin... Show Details
- No：3229
- Updated Date：2017/05/23 09:48
- Modified on：2019/06/12 14:49
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How can I register pattern monitoring?
We provide customers with the detailed information on "arrowface operation manual" which can be found on the arrowface portal top page on the right. Please r... Show Details
- No：6385
- Updated Date：2019/04/25 15:31
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Please kindly inform us the status of arrownet line.
We would like to confirm the connectivity status including its occurrence of transmission failure, please have the required information below filled in and... Show Details
- No：7330
- Updated Date：2019/08/16 10:03
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Would you tell me the opening hours of arrownet support ?
We accept inquiries related to network trouble 24/7. Please note that support in English is available only from 07:00 to 18:30 on business days. If you... Show Details
- No：263
- Updated Date：2014/09/24 18:14
- Modified on：2019/06/12 14:38
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We would like to conduct Network reachability test to an institution other than JPX, what do we d...
Please apply via arrowface for the network reachability test. Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachability test] for details.... Show Details
- No：3230
- Updated Date：2017/05/23 09:52
- Modified on：2019/06/12 14:50
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It is a function that suspends monitoring for a predetermined period of time or day of the week within the specific period. In addition to that, there is a... Show Details
- No：6386
- Updated Date：2019/04/25 15:32
- Modified on：2023/05/31 17:03
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Broadcast, Multicast, Unicast would be the target for the Strom control function. Then does that ...
Strom control function has been configurated for each transmission respectively. ■ Unicast: 200,000 pps ■ Multicast: several hundred pps ■ Broadcast: ... Show Details
- No：7845
- Updated Date：2019/11/18 10:20
- Modified on：2019/12/16 10:49
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We have heard that the arrownet line which has been shut down by the strom control function can b...
It is basically scheduled in the daytime on Saturday. Show Details
- No：7871
- Updated Date：2019/11/18 10:44
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How can I apply for indefinite monitoring deactivation via arrowface?
Please set the end date and time to "9999/12/31 23:59" which equals as indefinite period for monitoring deactivation. For the detailed information please re... Show Details
- No：6382
- Updated Date：2019/04/25 15:31
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In the arrowface portal, there are some arrownet line(s) that show status as “Monitoring on” desp...
For the line(s) that has been registered monitoring deactivation via e-mail or by phone call (except via arrowface), the status would show up as “Monitoring ... Show Details
- No：6569
- Updated Date：2019/06/12 14:31
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