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- Application & System Support > arrownet(Troubleshooting)
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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In the case of the connection port being shut by the storm control function, can the end user dir...
JPX does not contact end users directly. Please kindly contact us via the contractor of the subjected arrownet line(s). Show Details
- No：7862
- Updated Date：2019/11/18 10:34
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We have a plan for maintenance work / building blackout.
Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout. Please kindly refer to [arrowface Operation Ma... Show Details
- No：3222
- Updated Date：2017/05/23 07:44
- Modified on：2019/06/12 14:36
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Is it possible to temporarily set an arrownet line which has been on indefinite monitoring patter...
Only monitoring pattern A that can be overlapped with other patterns. In the case you mentioned, after the ending of pattern A after the holiday test, it wi... Show Details
- No：6383
- Updated Date：2019/04/25 15:31
- Modified on：2019/09/17 14:07
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What procedures are required for Network Reachability Test with SP?
Unfortunately, we are not able to guide about this matter. Please get in contact with the service provider respectively. Show Details
- No：241
- Updated Date：2014/09/11 08:58
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What should we do when sudden disconnecton on arrownet occur?.
Please check the following. 1) Have you made any network configuration changes? 2) Have you done any network allocation? 3) Is the power supply workin... Show Details
- No：3229
- Updated Date：2017/05/23 09:48
- Modified on：2019/06/12 14:49
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Do we need to make the configuration changes to Co-Location internal lines before the implementat...
It is not required to change the configuration. However, JPX recommends all arrownet users to implement a monitoring system such as packet monitoring in orde... Show Details
- No：7854
- Updated Date：2019/11/18 10:29
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We would like to conduct Network reachability test to an institution other than JPX, what do we d...
Please apply via arrowface for the network reachability test. Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachability test] for details.... Show Details
- No：3230
- Updated Date：2017/05/23 09:52
- Modified on：2019/06/12 14:50
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How can I register pattern monitoring?
We provide customers with the detailed information on "arrowface operation manual" which can be found on the arrowface portal top page on the right. Please r... Show Details
- No：6385
- Updated Date：2019/04/25 15:31
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Is the implementation of Storm control function would be applied to both unicast transmissions of...
The Storm control function is applied to the connection port and switch of the Co-Location circuit, therefore both J-GATE and arrowhead will be targeted, and... Show Details
- No：7844
- Updated Date：2019/11/18 10:19
- Modified on：2024/10/25 12:51
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Has the storm control function been applied to the test environment as well? If so, would you ple...
The storm control function is applied to only Co-Location production environment. Show Details
- No：7856
- Updated Date：2019/11/18 10:30
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