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- Application & System Support > arrownet(Troubleshooting)
Application & System Support
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TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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Would the Strom control function not to be applied with the downstream transmission coming from J...
The Strom control function is only meant for the upstream transmission coming from the user, not to be applied to the downstream transmission coming from JPX... Show Details
- No：7847
- Updated Date：2019/11/18 10:22
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The amount of traffic can be increased depending on the number of transaction in the market. Woul...
JPX does not change the level of threshold depending on the market. Please note that the threshold has been set to the level that cannot be reached by the a... Show Details
- No：7860
- Updated Date：2019/11/18 10:33
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What kind of packets are included in the unicast / multicast communication?
The packet types are determined and packets are counted on the layer 2 header. Broad cast : packets whose destination MAC address has been set to 1 Multica... Show Details
- No：7861
- Updated Date：2019/11/18 10:34
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Will the evidence of breaching the threshold be provided after the shutdown by the storm control ...
The threshold has been set accurately. Therefore, there is no doubt that amount of traffic / transmission breached the threshold. Your understanding is high... Show Details
- No：7869
- Updated Date：2019/11/18 10:41
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An error message "Unmonitored requests are for physical lines(For lines with blank [SP Line ID]) ...
Only physical lines can be requested to set monitoring deactivation. If you set monitoring deactivation on physical line, it is also applied to its logical l... Show Details
- No：8190
- Updated Date：2020/01/28 08:56
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How can I apply for indefinite monitoring deactivation via arrowface?
Please set the end date and time to "9999/12/31 23:59" which equals as indefinite period for monitoring deactivation. For the detailed information please re... Show Details
- No：6382
- Updated Date：2019/04/25 15:31
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Is it possible to temporarily set an arrownet line which has been on indefinite monitoring patter...
Only monitoring pattern A that can be overlapped with other patterns. In the case you mentioned, after the ending of pattern A after the holiday test, it wi... Show Details
- No：6383
- Updated Date：2019/04/25 15:31
- Modified on：2019/09/17 14:07
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How can I register pattern monitoring?
We provide customers with the detailed information on "arrowface operation manual" which can be found on the arrowface portal top page on the right. Please r... Show Details
- No：6385
- Updated Date：2019/04/25 15:31
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Broadcast, Multicast, Unicast would be the target for the Strom control function. Then does that ...
Strom control function has been configurated for each transmission respectively. ■ Unicast: 200,000 pps ■ Multicast: several hundred pps ■ Broadcast: ... Show Details
- No：7845
- Updated Date：2019/11/18 10:20
- Modified on：2019/12/16 10:49
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Where is the traffic/trasmission amount being counted for the Strom control function?
The amount is being counted in the Co-Location EDGE SW (L3SW) which is the first connection point for the Co-Location circuit. The port of the connection dev... Show Details
- No：7846
- Updated Date：2019/11/18 10:21
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