arrownet(Troubleshooting) | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support > arrownet(Troubleshooting)

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrownet(Troubleshooting) ]

1-10 of Total 52

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What procedures are required for Network Reachability Test with arrownet?

Please contact our Application team in this website for Network Reachability Test with arrownet. After the Network Reachability Test, you are able to conf... Show Details
- No：240
- Updated Date：2014/09/11 08:58
What procedures are required for Network Reachability Test with SP?

Unfortunately, we are not able to guide about this matter. Please get in contact with the service provider respectively. Show Details
- No：241
- Updated Date：2014/09/11 08:58
We configured our network device using "Router Configuration for arrownet users". however, BGP do...

Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) &l... Show Details
- No：244
- Updated Date：2014/09/11 08:58
- Modified on：2019/06/12 14:45
We would like to identify the IP addresses which were advertised in BGP.

Please see "arrownet Guideline" which was published to users. Show Details
- No：245
- Updated Date：2014/09/11 08:59
We would like to confirm IP address being advertised from the arrownet

Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) 【I... Show Details
- No：246
- Updated Date：2014/09/11 08:59
- Modified on：2019/06/12 14:43
What should we do if the packet lost occurred ?

We will conduct the Investigation on the JPX side. Please confirm following required information and send it to us by e-mail.(In case of emergency, please g... Show Details
- No：247
- Updated Date：2014/09/11 08:59
- Modified on：2024/10/23 13:33
Would you tell me the opening hours of arrownet support ?

We accept inquiries related to network trouble 24/7. Please note that support in English is available only from 07:00 to 18:30 on business days. If you... Show Details
- No：263
- Updated Date：2014/09/24 18:14
- Modified on：2019/06/12 14:38
We have a plan for maintenance work / building blackout.

Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout. Please kindly refer to [arrowface Operation Ma... Show Details
- No：3222
- Updated Date：2017/05/23 07:44
- Modified on：2019/06/12 14:36
I can not connect to arrownet, what should I do ?

Please confirm the following points. 1) You can start using arrownet after the Network Reachability Test is completed. In other words, it is not acce... Show Details
- No：3223
- Updated Date：2017/05/23 07:58
- Modified on：2020/01/27 14:52
To check if arrownet has already advertised necessary addresses for BGP routing

Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
- No：3226
- Updated Date：2017/06/02 14:01

1-10 of Total 52

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