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- Application & System Support > arrownet(Troubleshooting)
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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Has the storm control function been applied to the Premium Co-Location lines?
The storm control function has been applied only to the JPX Co-Location lines, therefore the Premium Co-location lines are not applicable. Show Details
- No：7864
- Updated Date：2019/11/18 10:36
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How can we conduct network reachability test to arrownet(JPX)? Where can we find IP address for t...
Please apply for the network reachability test via arrowface. For the procedure, please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabili... Show Details
- No：3231
- Updated Date：2017/05/23 09:52
- Modified on：2022/02/07 12:21
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Is there any plan to implement something similar to the storm control function to arrownet lines?
JPX does not have any plans to implement such function at the moment. However, there is a possibility of implementing the similar function to arrownet lines ... Show Details
- No：7859
- Updated Date：2019/11/18 10:32
- Modified on：2024/12/12 13:00
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Is there any impact on the latency from the implementation of the storm control function?
There is no impact on latency since the storm control function is implemented on hardware. Show Details
- No：7853
- Updated Date：2019/11/19 11:11
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We would like to confirm IP address being advertised from the arrownet
Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) 【I... Show Details
- No：246
- Updated Date：2014/09/11 08:59
- Modified on：2019/06/12 14:43
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Would it be possible to ask you check whether we have joined to FLEX / ITCH?
It is possible to check the status of joining FLEX / ITCH. Please have the following information ready and contact our service desk. ・ arrownet Line ID ・ ... Show Details
- No：8191
- Updated Date：2020/01/28 08:56
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How does JPX notify the users when the shutdown of connection port by the storm control function ...
JPX service desk will notify the contractor of subjected arrownet line(s). Show Details
- No：7863
- Updated Date：2019/11/18 10:35
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Is it possible to inform arrownet users the number of packets detected by JPX?
JPX inform arrownet users the number of packets detected at a certain point if the subjected arrownet ID is provided. Show Details
- No：7857
- Updated Date：2019/11/18 10:31
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Is it possible to have a watching period with only alerts? The storm control function which cause...
In order to protect the JPX system, the connection port will be shut down automatically when the traffic/transmission has exceeded the threshold. We recommen... Show Details
- No：7855
- Updated Date：2019/11/18 10:30
- Modified on：2019/12/16 10:50
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How can I place an order when the port of the connection device has been shut down by the storm c...
When one of your arrownet line has been shut you can place an order by using other lines. However, if one arrownet line's traffic/transmission has been switc... Show Details
- No：7851
- Updated Date：2019/11/18 10:27
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