- Application & System Support > Clearing
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Clearing
Frequently Referenced FAQ
FAQ within [ Clearing ]
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Why does the error happen when I register a user ID via SSO(Clearing)?
The group ID and the user ID once registerd in the past cannot be reutilized as explained in "2-3-2 Reutilization of User ID" of "SSO Portal User Manual" pos... Show Details
- No：5359
- Updated Date：2018/10/09 09:00
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What type of configuration will be required when I prepare for a new Clearing System terminal?
The configurations as to Web browser (Chromium version of Microsoft Edge) are required to be changed.<Setup to use SSO>For the setup, please take desig... Show Details
- No：5360
- Updated Date：2022/06/20 09:00
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Can I connect to SSO(Clearing) on holidays or weekends to confirm connectivity?
If you would like to confirm your login on holidays or weekends, please contact us at JPX Service Desk Clearing.JPX Service Desk ClearingEmail: servicedesk_c... Show Details
- No：5362
- Updated Date：2023/03/27 09:00
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Is digit number designated for a SSO(Clearing) password?
The password for SSO is designated to 8-30 digit number. However, regarding a user ID which uses Cash Products Clearing System, the password for the user ha... Show Details
- No：5363
- Updated Date：2019/07/22 09:00
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Where can I find the information on how to change the password for SSO (Clearing)?
To change the login user's own password on SSO (Clearing), please refer to [SSO/Portal Operation Manual], 2-2-4. Password change procedure, which the manual ... Show Details
- No：5364
- Updated Date：2020/08/31 09:00
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Why is a user (whom Administrator can't view in SSO(Clearing)) displayed in User Management scree...
User Management screen of Listed Derivatives Clearing System (cCran) has State category, displaying the state of a user. Even after a user ID's right of usag... Show Details
- No：5365
- Updated Date：2019/02/28 09:00
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Why can't a user (whom Administrator can view via SSO(Clearing)) be viewed in List of IDs screen ...
Administrator and Regular User are connected in Collateral Management System (Web Portal)Administrator can view connected Regular User only in the List of ID... Show Details
- No：5366
- Updated Date：2021/08/30 09:00
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Why can't I transit to Listed Derivatives Clearing System (cCran) after logging into SSO(Clearing...
When an user is not authorized to operate, you can't transit to Derivatives Clearing System (cCran).After transitting to Listed Derivatives Clearing System (... Show Details
- No：5367
- Updated Date：2019/02/28 09:00
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Why can't I transit to Collateral Management System (Web Portal) after logging in SSO(Clearing)? ...
When you do not have User Information Authorization, you can't transit to Collateral Management System (Web Portal).Please refer to "6-9: Register User Infor... Show Details
- No：5368
- Updated Date：2019/02/28 09:00
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Does the password for SSO(Clearing) user ID have expiration date?
Password expires in 3 months. You will see a message on the screen to change password 10 days prior to the expiration date.And, you will be asked to change a... Show Details
- No：5370
- Updated Date：2018/10/09 09:00
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