- Application & System Support > Clearing
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2025/12/12 09:00 Server Maintenance
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Clearing
Frequently Referenced FAQ
FAQ within [ Clearing ]
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How can I add a user ID via SSO(Clearing)?
Please refer to "4-2-1 Register User Information" of "SSO Portal User Manual" listed on Target-JSCC Site. Show Details
- No：5356
- Updated Date：2019/07/22 09:00
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Where can I find the information on how to change the password for SSO (Clearing)?
To change the login user's own password on SSO (Clearing), please refer to [SSO/Portal Operation Manual], 2-2-4. Password change procedure, which the manual ... Show Details
- No：5364
- Updated Date：2020/08/31 09:00
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Why is a user (whom Administrator can't view in SSO(Clearing)) displayed in User Management scree...
User Management screen of Listed Derivatives Clearing System (cCran) has State category, displaying the state of a user. Even after a user ID's right of usag... Show Details
- No：5365
- Updated Date：2019/02/28 09:00
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Is Execution Information Contact Time on Derivatives Clearing System (cCran or Derivatives Cleari...
The Contract time of a trade executed in J-GATE is displayed in UTC.UTC is calculated by subtracting 9 hours from JST (Japan Standard Time). The Contract tim... Show Details
- No：5372
- Updated Date：2019/02/28 09:00
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I can't access FTP site. I have already submitted "FTP Site Utilization Form".
Source IP address might be different from the information you submitted. Please confirm whether the source IP address is consistent with the submitted inform... Show Details
- No：5377
- Updated Date：2019/02/28 09:00
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How can I add another source IP address for using FTP site? Is it necessary to submit "FTP Site U...
Please submit "FTP Site Utilization Request (Common Form for IRS/CDS/Listed Products)" to JPX Service Desk (Clearing) [servicedesk@jpx.co.jp]. Please make su... Show Details
- No：5378
- Updated Date：2019/07/22 09:00
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Is this normal behavior if the user ID of Derivatives Clearing System (cCran) is displayed on the...
When you delete the user ID on SSO, the ID will be deleted from cCran, too.However, the user ID will be displayed on [User Management].If [State] is [SSO_DEL... Show Details
- No：13588
- Updated Date：2022/05/09 09:00
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In Clearing services, where can I confirm the information for new margin calculation method (VaR ...
Information for new margin calculation method (VaR Method) is available on JSCC website.URL: https://www.jpx.co.jp/jscc/en/cash/futures/marginsystem/VaR.html... Show Details
- No：15647
- Updated Date：2023/01/30 09:00
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Why can't I transit to Collateral Management System (Web Portal) after logging in SSO(Clearing)? ...
When you do not have User Information Authorization, you can't transit to Collateral Management System (Web Portal).Please refer to "6-9: Register User Infor... Show Details
- No：5368
- Updated Date：2019/02/28 09:00
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Are all files that can be downloaded by using CMF Web terminal also available on FTP site?
Among the files that can be downloaded via CMF Web terminal, only the data which are frequently used by many participants are posted on FTP Site.Therefore, p... Show Details
- No：6500
- Updated Date：2021/07/19 09:00
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