JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Clearing
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2026/03/02 09:00 The new FAQ has been updated !
- 2026/03/02 09:00 The new FAQ has been uploaded !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
Keyword Search
Clearing
Frequently Referenced FAQ
FAQ within [ Clearing ]
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How can I use FTP site? Can I get a file by automatic acquisistion script?
Usage types are not specified, but please refer to the below as example.1. You can manually acquire file from the terminal. (Please prepare FTP client.)2. Yo... Show Details
- No：5376
- Updated Date：2019/02/28 09:00
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Why is a user (whom Administrator can't view in SSO(Clearing)) displayed in User Management scree...
User Management screen of Listed Derivatives Clearing System (cCran) has State category, displaying the state of a user. Even after a user ID's right of usag... Show Details
- No：5365
- Updated Date：2019/02/28 09:00
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How do I grant an authority to a user in Derivatives Clearing System (cCran)?
For how to grant an authority to a user in Derivatives Clearing System (cCran), please refer to "XIV. CHANGE IN SETTING FOR cCran USER AUTHORITY (page 106)" ... Show Details
- No：7204
- Updated Date：2021/11/29 09:00
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Does the password for SSO(Clearing) user ID have expiration date?
Password expires in 3 months. You will see a message on the screen to change password 10 days prior to the expiration date.And, you will be asked to change a... Show Details
- No：5370
- Updated Date：2018/10/09 09:00
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After logging in to the clearing SSO as an administrator user with JGB authority, and then switch...
As for JGB Clearing System, the only business menu that can be used by an administrator user is "アクセス権限情報". Business menus other than "アクセス権限情報" can be used ... Show Details
- No：12741
- Updated Date：2022/01/31 09:00
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Is this normal behavior if the user ID of Derivatives Clearing System (cCran) is displayed on the...
When you delete the user ID on SSO, the ID will be deleted from cCran, too.However, the user ID will be displayed on [User Management].If [State] is [SSO_DEL... Show Details
- No：13588
- Updated Date：2022/05/09 09:00
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Why can't I transit to Listed Derivatives Clearing System (cCran) after logging into SSO(Clearing...
When an user is not authorized to operate, you can't transit to Derivatives Clearing System (cCran).After transitting to Listed Derivatives Clearing System (... Show Details
- No：5367
- Updated Date：2019/02/28 09:00
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CMF Web terminal is a terminal used for Clearing Participants to conduct clearing operations related to cash products securities. Show Details
- No：6480
- Updated Date：2021/08/30 09:00
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Please tell me about the terminal requirements for using Clearing System.
Please refer to "システム管理担当者マニュアル (available only in Japanese)" listed on Target-JSCC Site as to the details of terminal's requirements.書類をダウンロードする > 取引所取引 ... Show Details
- No：6516
- Updated Date：2023/03/27 09:00
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FSB Web Terminal is a terminal used for Fund Settlement Banks to conduct clearing operations related to cash products securities. Show Details
- No：6481
- Updated Date：2019/06/03 09:00
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