JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Clearing
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Clearing
Frequently Referenced FAQ
FAQ within [ Clearing ]
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Is digit number designated for a SSO(Clearing) password?
The password for SSO is designated to 8-30 digit number. However, regarding a user ID which uses Cash Products Clearing System, the password for the user ha... Show Details
- No：5363
- Updated Date：2019/07/22 09:00
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Where can I find the information on how to change the password for SSO (Clearing)?
To change the login user's own password on SSO (Clearing), please refer to [SSO/Portal Operation Manual], 2-2-4. Password change procedure, which the manual ... Show Details
- No：5364
- Updated Date：2020/08/31 09:00
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Does the password for SSO(Clearing) user ID have expiration date?
Password expires in 3 months. You will see a message on the screen to change password 10 days prior to the expiration date.And, you will be asked to change a... Show Details
- No：5370
- Updated Date：2018/10/09 09:00
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I can't access FTP site. I have already submitted "FTP Site Utilization Form".
Source IP address might be different from the information you submitted. Please confirm whether the source IP address is consistent with the submitted inform... Show Details
- No：5377
- Updated Date：2019/02/28 09:00
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How do I grant an authority to a user in Derivatives Clearing System (cCran)?
For how to grant an authority to a user in Derivatives Clearing System (cCran), please refer to "XIV. CHANGE IN SETTING FOR cCran USER AUTHORITY (page 106)" ... Show Details
- No：7204
- Updated Date：2021/11/29 09:00
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After logging in to the clearing SSO as a general user with JGB Clearing System authority and the...
This is because the group member user is not granted the authority to each business menu.To grant the authority of each business menu to group member users, ... Show Details
- No：12739
- Updated Date：2022/01/31 09:00
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How can I add a user ID via SSO(Clearing)?
Please refer to "4-2-1 Register User Information" of "SSO Portal User Manual" listed on Target-JSCC Site. Show Details
- No：5356
- Updated Date：2019/07/22 09:00
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Why is a user (whom Administrator can't view in SSO(Clearing)) displayed in User Management scree...
User Management screen of Listed Derivatives Clearing System (cCran) has State category, displaying the state of a user. Even after a user ID's right of usag... Show Details
- No：5365
- Updated Date：2019/02/28 09:00
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Why can't I transit to Listed Derivatives Clearing System (cCran) after logging into SSO(Clearing...
When an user is not authorized to operate, you can't transit to Derivatives Clearing System (cCran).After transitting to Listed Derivatives Clearing System (... Show Details
- No：5367
- Updated Date：2019/02/28 09:00
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Why can't I transit to Collateral Management System (Web Portal) after logging in SSO(Clearing)? ...
When you do not have User Information Authorization, you can't transit to Collateral Management System (Web Portal).Please refer to "6-9: Register User Infor... Show Details
- No：5368
- Updated Date：2019/02/28 09:00
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