JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Clearing
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Clearing
Frequently Referenced FAQ
FAQ within [ Clearing ]
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Is digit number designated for a SSO(Clearing) password?
The password for SSO is designated to 8-30 digit number. However, regarding a user ID which uses Cash Products Clearing System, the password for the user ha... Show Details
- No：5363
- Updated Date：2019/07/22 09:00
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How many user IDs can I register to SSO(Clearing)?
Clearing Participants with qualification of Listed Clearing can register up to 40 users on SSO(Clearing) including Group Administrators and Group Members.Cle... Show Details
- No：5358
- Updated Date：2022/01/31 09:00
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Why is a user (whom Administrator can't view in SSO(Clearing)) displayed in User Management scree...
User Management screen of Listed Derivatives Clearing System (cCran) has State category, displaying the state of a user. Even after a user ID's right of usag... Show Details
- No：5365
- Updated Date：2019/02/28 09:00
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Why can't a user (whom Administrator can view via SSO(Clearing)) be viewed in List of IDs screen ...
Administrator and Regular User are connected in Collateral Management System (Web Portal)Administrator can view connected Regular User only in the List of ID... Show Details
- No：5366
- Updated Date：2021/08/30 09:00
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Why can't I transit to Listed Derivatives Clearing System (cCran) after logging into SSO(Clearing...
When an user is not authorized to operate, you can't transit to Derivatives Clearing System (cCran).After transitting to Listed Derivatives Clearing System (... Show Details
- No：5367
- Updated Date：2019/02/28 09:00
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Why can't I transit to Collateral Management System (Web Portal) after logging in SSO(Clearing)? ...
When you do not have User Information Authorization, you can't transit to Collateral Management System (Web Portal).Please refer to "6-9: Register User Infor... Show Details
- No：5368
- Updated Date：2019/02/28 09:00
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I can't access FTP site. I have already submitted "FTP Site Utilization Form".
Source IP address might be different from the information you submitted. Please confirm whether the source IP address is consistent with the submitted inform... Show Details
- No：5377
- Updated Date：2019/02/28 09:00
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CMF Web terminal is a terminal used for Clearing Participants to conduct clearing operations related to cash products securities. Show Details
- No：6480
- Updated Date：2021/08/30 09:00
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Is it possible to use other browsers (Chrome, Firefox, etc.) besides Chromium version of Microsof...
Clearing system business terminal applications supports only Chromium version of Microsoft Edge. With the Chromium version of Edge, you can use both native m... Show Details
- No：10467
- Updated Date：2022/06/20 09:00
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After logging in to the clearing SSO as an administrator user with JGB authority, and then switch...
As for JGB Clearing System, the only business menu that can be used by an administrator user is "アクセス権限情報". Business menus other than "アクセス権限情報" can be used ... Show Details
- No：12741
- Updated Date：2022/01/31 09:00
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