JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10114
  • Updated Date : 2025/02/03 09:00
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How can I reset the password for ETF Creation/Redemption Platform (ETFPF) of the clearing systems?

How can I reset the password for ETF Creation/Redemption Platform (ETFPF) of the clearing systems?
Category : 

Answer

When the password reset or account unlock is necessary, please send an e-mail to JPX Service Desk (Clearing) <servicedesk_clearing@jpx.co.jp> with all the below information.

- Target user name
- Target user ID
- System name (ETF Creation/Redemption Platform)
- The details of a request (Password reset or account unlock)
- Target Environment (Production Environment or Test Environment)
- Contact information of the person in charge

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