JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 15077
  • Updated Date : 2023/01/13 16:03
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I get an error and cannot register monitoring deactivation when I tried to submit an application for monitoring deactivation on arrowface.

I get an error and cannot register monitoring deactivation when I tried to submit an application for monitoring deactivation on arrowface.
Category : 

Answer

If monitoring deactivation for the same period has already been registered for the same line, it cannot be registered in duplicate.
If you prefer to change the period, please cancel the request that has already been registered and submit a new application on arrowface.

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