JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 6482
  • Updated Date : 2023/08/07 09:00
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Please tell us about the online hours (available hours) for each clearing system.

Please tell us about the online hours (available hours) for each clearing system.
Category : 

Answer

The online (available) hours of each clearing system for production environment on Weekday and Holiday Trading Day are as follows.

[SSO]
Weekday and Holiday Trading Day
From Monday 4:30am to Friday 30:30 (Saturday 6:30am)

[Cash Products Clearing System]
Weekday
From 8:00am to 27:00 (following day 3:00am)

[Derivatives Clearing System]
Weekday and Holiday Trading Day
From 7:30am to 30:10 (following day 6:10am)

[JGB Clearing System]
Weekday
From 7:00am to 9:00pm

[OTC Clearing/Collateral Management System]
Weekday
From 5:00am to 24:00 (following day 0:00am)
(Web Portal Plus: Weekday from 7:00am to 20:00)

*For the test environment, please refer to the following FAQ.
URL: https://faqsd.jpx.co.jp/faq/show/16229?site_domain=en_application

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