JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-550-815
            *Charged Call
(*IP-phone: +81-50-3822-8900)
Email： j-gate3@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
  • No : 8191
  • Updated Date : 2020/01/28 08:56
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Would it be possible to ask you check whether we have joined to FLEX / ITCH?

Would it be possible to ask you check whether we have joined to FLEX / ITCH?
Category : 

Answer

It is possible to check the status of joining FLEX / ITCH.
Please have the following information ready and contact our service desk.
・ arrownet Line ID
・ service in use
・ stream information (system 1 / system 2)
・ multicast group

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