JPX Service Desk
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 913
  • Updated Date : 2019/09/29 09:00
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[Screen Help] Contact and Billing Address List

[Screen Help] Contact and Billing Address List
Category : 

Answer

 
1: Persons in Charge of arrowhead/ToSTNeT operation
This table is shown when you have concluded the contract of arrowhead or ToSTNeT.
Persons in Charge of arrowhead/ToSTNeT operation shall be the person in charge of systems operation with TSE.
Please assign persons as a point of contact who are able to properly handle the information about system operations supplied by TSE.
Main Contact Person should be chosen from the Trading Participant company, while Sub Contact Person could be from system vendor companies, etc.
At least one Main and Sub Contact Person are required respectively.
Contact for system error report should be the contact who receives and handles the system error reports.
 
 
2: Persons in Charge of J-GATE operation
This table is shown when you have concluded the contract of J-GATE(OSE)/J-GATE(TOCOM).
The "Main" and "Contact for system error report" is mandatory.
 
3: Persons in Charge of Test Environment system operation
This table is shown when making utilization contracts of arrowhead/ToSTNeT/FLEX (Test Environment), J-GATE (OSE) Test Environment and Clearing (JSCC) Test Environment.
The "Person responsible" and the "Contact 1" should be an employee from the company who concluded the agreement with TSE.
 
 
4: Contact Address for notification to FLEX users
This table is shown when you have concluded the contract of FLEX.
Please designate the contact for the notifications from FLEX system.
The Contact 1 is mandatory.
 
5: Co-Location Emergency Contact
This table is shown when you have concluded the contract of Co-Location.
 
*1) Your consigned IT vendor(s) can also be registered.
Oath, although only you or your vendor will receive emergency notification by phone in such a case (In case of emergency, TSE goes down the list of registered companies (from main, to sub1 and then to sub2) until it reaches one of the registered companies).
E-mail emergency notification will be sent simultaneously to you and all the other registered companies.
 
 
6: Contact
The contacts must be designated to each contracted line.
Please designate the contact persons for the notifications of:
1. Maintenance window (Notice of service suspension)
2. Line failure, device failure or failure concerning after the line-opening.
 
Daytime (Main), Daytime (Sub) 1 and Daytime (Sub) 2 are the contacts for the notifications during the daytime on weekdays (8:00 a.m. to 6:30 p.m.).
Nighttime&Non-work day (Main), Nighttime&Non-work day (Sub) 1 and Nighttime&Non-work day (Sub) 2 are the contacts for the notifications during the nighttime on weekdays (6:30 p.m. to 8:00 a.m.) and holidays. Leave them blank if not necessary.
 
 
* "Co-Location Emergency Contact" is set as contacts to Rack ID, Co-Lo Internal, Co-Lo Dedicated External, Inter-User and Inter-Rack Connection Line shown here.
 
 
7: Billing Address
The billing addresses must be designated to each contracted line or rack.
 
8: Create the contact setting request form
Click to make request to set the contact/billing address.
Tick the target contact/billing address from contact and billing address list, and click "Create the contact setting request form" button after confirm edit.

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