JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 914
  • Updated Date : 2019/06/02 09:00
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[Screen Help] Application for New User ID

[Screen Help] Application for New User ID
Category : 

Answer

 
1: Application Type
Select the application type.
Issue arrowface ID (Reference only):
Select when applying for a new user ID. It is only reference applications, not able to create and submit.
Issue arrowface ID (Issuer):
Select when applying for new arrowface user ID. It is only to create applications except some for some applications.
Issue arrowface ID (Applicant):
Select when applying for new arrowface user ID. It is not only to create but also submit applications at the same time.
Issue Target ID for refer the invoices:
Select When applying for new Target user ID to refer billing information through Target.
Delete arrowface ID:
When deleting an existing user ID.
 
2: User ID to delete
When "Delete" is selected in Application Type, enter the user ID to delete.
 
3: Department
Enter the name of the department of the user.
If the user ID is for an outsourcing company, enter the name of that company here.
 
4: Name
Enter the name of the user.
Space is needed between the first name and the second name.
e.g.) Taro Tosho
 
5: Name Furigana
Enter the Furigana of the name of the user.
Space is needed between the first name and the second name.
Not required for non-Japanese names.
 
6: Phone
Enter the phone number of the user.
Only numbers and '-' are allowed.
e.g.) 000-1234-5678
 
7: E-mail
Enter the E-mail address of the user.
The E-mail address registered here will be used as the contact address for notification and alerts.
 
8: Billing Addresses
Click the button when selecting "Issue Target ID for refer the invoices".
Select the billing addresses from the list.