JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 925
  • Updated Date : 2022/10/09 09:00
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[Screen Help] Application for New JPX Co-Location Rack

[Screen Help] Application for New JPX Co-Location Rack
Category : 

Answer

 
1: Desired Start Date
Click Calendar button, and select the desired start date from the calendar.
You can also enter the date directly in yyyy/mm/dd format.
*Regarding delivery time for adding rack cabinet is 3 weeks, reserving a rack is 1week, and to reserve rack take 3 weeks.
 
2: Request Number of Racks
8kVA:  Enter the applying number of racks whose contract demand is up to 8kVA
4kVA:  Enter the applying number of racks whose contract demand is up to 4kVA
Bundle service (2kVA/10G):  Enter the applying number of services that include a rack whose contract demand is up to 2kVA, two 10G internal connection lines and two PTP lines.
Bundle service (2kVA/1G):  Enter the applying number of services that include a rack whose contract demand is up to 2kVA, two 1G internal connection lines and two PTP lines.
Reserve:  Enter the applying number of racks to reserve.
Reservation release:  Enter the applying number of racks to release the reservation.
*If you want to use the Bundle service, please contact JPX Service Desk (application procedure) before applying.