JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
  • Font Size
  • S
  • M
  • L

Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 927
  • Updated Date : 2023/07/31 19:00
  • Print

[Screen Help] Application for Patch Panel (PTP Connection)

[Screen Help] Application for Patch Panel (PTP Connection)
Category : 

Answer

[PTP Connection]
 
 
1: Desired Date
Click Calendar button, and select the start/change desired date.
You can also enter the date directly in yyyy/mm/dd format.
 
2: Pair ID assigned by user
When you apply for PTP lines, enter an arbitrary ID to identify the paired line. Enter the same pair ID assigned by user (arbitrary ID) on both lines. The entered Pair ID assigned by user is valid only for the day of application.
Only half-width alphanumeric characters (uppercase and lowercase) can be entered for pair ID assigned by user. e.g.) pair1, pairA
After the application is submitted, JPX assigns another pair ID. The assigned ID by JPX is displayed as "Fixed Pair ID".
 
3: Steam
Select the connection stream.
In the case of PTP line, it is necessary to designate one main and one sub line for PTP connection among racks.
 
4: Move to Rack ID/Port No.
When selecting "Edit" at Application Type, select the destination rack ID and the port number.
Only free ports are available.
 
 
 
[Retransmission]
 
 
1: Desired Date
Click Calendar button, and select the start/change desired date.
You can also enter the date directly in yyyy/mm/dd format.
 
2: Steam
Select the connection stream.
 
3: Move to Rack ID/Port No.
When selecting "Edit" at Application Type, select the destination rack ID and the port number.
Only free ports are available.