How can I recover the arrownet line that has been shut down by the storm control function?
The participant connectivity test is required in order to re-open the connection port which has been shut down by the storm control function. Please refer... Show Details
Could the current threshold level set to the storm control function have prevented the arrownet f...
Yes, the current threshold level would have prevent it from the incident equivalent to the one occurred on October 09, 2018. Show Details
Is it possible to inform arrownet users the number of packets detected by JPX?
JPX inform arrownet users the number of packets detected at a certain point if the subjected arrownet ID is provided. Show Details
Is it possible to have a watching period with only alerts? The storm control function which cause...
In order to protect the JPX system, the connection port will be shut down automatically when the traffic/transmission has exceeded the threshold. We recommen... Show Details
How can I place an order when the port of the connection device has been shut down by the storm c...
When one of your arrownet line has been shut you can place an order by using other lines. However, if one arrownet line's traffic/transmission has been switc... Show Details
How is the traffic/transmission amount being counted?
The traffic/transmission amount is counted per line / second. (PPS:packet per second). Show Details
It is a function that suspends monitoring for a predetermined period of time or day of the week within the specific period. In addition to that, there is a... Show Details
How can we conduct network reachability test to arrownet(JPX)? Where can we find IP address for t...
Please apply for the network reachability test via arrowface. For the procedure, please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabili... Show Details
Would you tell me the opening hours of arrownet support ?
We accept inquiries related to network trouble 24/7. Please note that support in English is available only from 07:00 to 18:30 on business days. If you... Show Details
What procedures are required for Network Reachability Test with SP?
Unfortunately, we are not able to guide about this matter. Please get in contact with the service provider respectively. Show Details
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