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TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
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(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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We have heard that the arrownet line which has been shut down by the strom control function can b...
It is basically scheduled in the daytime on Saturday. Show Details
- No：7871
- Updated Date：2019/11/18 10:44
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How can I recover the arrownet line that has been shut down by the storm control function?
The participant connectivity test is required in order to re-open the connection port which has been shut down by the storm control function. Please refer... Show Details
- No：7870
- Updated Date：2019/11/18 10:43
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Will the evidence of breaching the threshold be provided after the shutdown by the storm control ...
The threshold has been set accurately. Therefore, there is no doubt that amount of traffic / transmission breached the threshold. Your understanding is high... Show Details
- No：7869
- Updated Date：2019/11/18 10:41
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Could the current threshold level set to the storm control function have prevented the arrownet f...
Yes, the current threshold level would have prevent it from the incident equivalent to the one occurred on October 09, 2018. Show Details
- No：7866
- Updated Date：2019/11/18 10:38
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Will JPX notify the arrownet users the number of packets detected in the case of the connection p...
We are afraid to inform you that JPX does not inform the users the number of packets detected at the time of the connection port shut down. Show Details
- No：7865
- Updated Date：2019/11/18 10:37
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How does JPX notify the users when the shutdown of connection port by the storm control function ...
JPX service desk will notify the contractor of subjected arrownet line(s). Show Details
- No：7863
- Updated Date：2019/11/18 10:35
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In the case of the connection port being shut by the storm control function, can the end user dir...
JPX does not contact end users directly. Please kindly contact us via the contractor of the subjected arrownet line(s). Show Details
- No：7862
- Updated Date：2019/11/18 10:34
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The amount of traffic can be increased depending on the number of transaction in the market. Woul...
JPX does not change the level of threshold depending on the market. Please note that the threshold has been set to the level that cannot be reached by the a... Show Details
- No：7860
- Updated Date：2019/11/18 10:33
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Is there any plan to implement something similar to the storm control function to arrownet v1 lines?
JPX does not have any plans to implement such function at the moment. However, there is a possibility of implementing the similar function to arrownet v2 lin... Show Details
- No：7859
- Updated Date：2019/11/18 10:32
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Does the threshold of storm control function vary depending on the bandwidth?
Regardless of the bandwidth the same threshold has been set. Show Details
- No：7858
- Updated Date：2019/11/18 10:32