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Email： servicedesk@jpx.co.jp
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TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
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(*IP-phone: +81-50-3822-8900)
Email： j-gate3@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet(Troubleshooting) ]
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Is it possible to temporarily set an arrownet line which has been on indefinite monitoring patter...
Only monitoring pattern A that can be overlapped with other patterns. In the case you mentioned, after the ending of pattern A after the holiday test, it wi... Show Details
- No：6383
- Updated Date：2019/04/25 15:31
- Modified on：2019/09/17 14:07
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To check if arrownet has already advertised necessary addresses for BGP routing
Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
- No：3226
- Updated Date：2017/06/02 14:01
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How can I recover the arrownet line that has been shut down by the storm control function?
The participant connectivity test is required in order to re-open the connection port which has been shut down by the storm control function. Please refer... Show Details
- No：7870
- Updated Date：2019/11/18 10:43
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Is there any impact on the latency from the implementation of the storm control function?
There is no impact on latency since the storm control function is implemented on hardware. Show Details
- No：7853
- Updated Date：2019/11/19 11:11
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Please kindly inform us the status of arrownet line.
We would like to confirm the connectivity status including its occurrence of transmission failure, please have the required information below filled in and... Show Details
- No：7330
- Updated Date：2019/08/16 10:03
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We would like to conduct Network reachability test to an institution other than JPX, what do we d...
Please apply via arrowface for the network reachability test. Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachability test] for details.... Show Details
- No：3230
- Updated Date：2017/05/23 09:52
- Modified on：2019/06/12 14:50
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What does "the traffic/transmission per second" mean? Does the count start at the beginning of ev...
"the traffic/transmission per second" is the latest one second counted at Co-location Switches. Show Details
- No：7850
- Updated Date：2019/11/18 10:24
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Why has the Strom control function had to be implemented to the unicast transmission?
We had decided to implement the Strom control function to the unicast transmission as a countermeasure to the failure of arrowhead system (equities trading s... Show Details
- No：7843
- Updated Date：2019/11/18 10:18
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What procedures are required for Network Reachability Test with SP?
Unfortunately, we are not able to guide about this matter. Please get in contact with the service provider respectively. Show Details
- No：241
- Updated Date：2014/09/11 08:58
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Is it possible to have a watching period with only alerts? The storm control function which cause...
In order to protect the JPX system, the connection port will be shut down automatically when the traffic/transmission has exceeded the threshold. We recommen... Show Details
- No：7855
- Updated Date：2019/11/18 10:30
- Modified on：2019/12/16 10:50