Has the storm control function been applied to the Premium Co-Location lines?
The storm control function has been applied only to the JPX Co-Location lines, therefore the Premium Co-location lines are not applicable. Show Details
The amount of traffic can be increased depending on the number of transaction in the market. Woul...
JPX does not change the level of threshold depending on the market. Please note that the threshold has been set to the level that cannot be reached by the a... Show Details
How can I cancel my orders when the port of the connection device has been shut down by the storm...
Since the storm control function is applied to each arrownet lines separately, It is possible to cancel an order by using other arrownet lines which has not ... Show Details
Please kindly inform us the status of arrownet line.
We would like to confirm the connectivity status including its occurrence of transmission failure, please have the required information below filled in and... Show Details
Would you tell me the opening hours of arrownet support ?
We accept inquiries related to network trouble 24/7. Please note that support in English is available only from 07:00 to 18:30 on business days. If you... Show Details
I would like to deactivate monitoring for the specific period as same as in the past. Which monit...
After the arrowface revision, it is required to choose the monitoring pattern. If you would like to deactivate the monitoring for the specific period, please... Show Details
How can I apply for indefinite monitoring deactivation via arrowface?
Please set the end date and time to "9999/12/31 23:59" which equals as indefinite period for monitoring deactivation. For the detailed information please re... Show Details
We would like to conduct Network reachability test to an institution other than JPX, what do we d...
Please apply via arrowface for the network reachability test. Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachability test] for details.... Show Details
To check if arrownet has already advertised necessary addresses for BGP routing
Please provide information as below and call us or send e-mail to JPX Service desk. (If you require immediate assistance, please call us) <Required in... Show Details
We have a plan for maintenance work / building blackout.
Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout. Please kindly refer to [arrowface Operation Ma... Show Details
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