arrownet(Troubleshooting) | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support

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JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrownet(Troubleshooting) ]

51-56 of Total 56

≪ 6 / 6page ≫

Where is the traffic/trasmission amount being counted for the Strom control function?

The amount is being counted in the Co-Location EDGE SW (L3SW) which is the first connection point for the Co-Location circuit. The port of the connection dev... Show Details
- No：7846
- Updated Date：2019/11/18 10:21
Why has the Strom control function had to be implemented to the unicast transmission?

We had decided to implement the Strom control function to the unicast transmission as a countermeasure to the failure of arrowhead system (equities trading s... Show Details
- No：7843
- Updated Date：2019/11/18 10:18
What is "pattern monitoring"?

It is a function that suspends monitoring for a predetermined period of time or day of the week within the specific period. In addition to that, there is a... Show Details
- No：6386
- Updated Date：2019/04/25 15:32
- Modified on：2019/11/20 15:14
In case of dropping messages

Generally, each system can resend multicast messages upon your resend request message. As it could be used for the recovery, it doesn't need contact us if ... Show Details
- No：3225
- Updated Date：2017/06/02 14:00
Would you tell me the opening hours of arrownet support ?

We accept inquiries related to network trouble 24/7. Please note that support in English is available only from 07:00 to 18:30 on business days. If you... Show Details
- No：263
- Updated Date：2014/09/24 18:14
- Modified on：2019/06/12 14:38
What procedures are required for Network Reachability Test with arrownet?

Please contact our Application team in this website for Network Reachability Test with arrownet. After the Network Reachability Test, you are able to conf... Show Details
- No：240
- Updated Date：2014/09/11 08:58

51-56 of Total 56

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