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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-550-815
*Charged Call
(*IP-phone: +81-50-3822-8900)
Email： j-gate3@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrowhead/ToSTNeT/FLEX ]
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What is the difference between the Acceptance Errors and the Registration Errors described in Lis...
The difference is whether the error has detected at the participant GW or the Trading Server.If an error is detected at the Participant GW, an Acceptance Err... Show Details
- No：7499
- Updated Date：2019/10/07 09:00
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Can one Virtual Server group be set group function of arrowhead across the Exchanges? (TSE, NSE, ...
Group function of arrowhead does not allow group settings across the Exchanges. Show Details
- No：7590
- Updated Date：2019/10/07 09:00
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Is it possible to cancel a large amount of valid orders immediately if I carry out Order Suspensi...
Order Suspension/Cancellation Request of arrowhead risk management function cancels one order at a time (one by one), so it takes time to cancel a large amou... Show Details
- No：7596
- Updated Date：2019/10/07 09:00
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If a Virtual Server not belonging a VS Group has administrative rights requests Order Suspension ...
It is possible to release from the Order Suspension. Show Details
- No：7586
- Updated Date：2019/10/07 09:00
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When an Order Suspension/Cancellation is requested by per Virtual Server Group, if the Status is ...
When a Virtual Server requests an Order Suspension/Cancellation for a Virtual Server Group, even if User designated Hard-limit Enquiry Request is specified b... Show Details
- No：7585
- Updated Date：2019/10/07 09:00
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How do I cancel an order in arrowhead?
You can cancel the order by specifying the "Order Acceptance Number" or the "Field For Internal Processing".For more information, please refer to "System Int... Show Details
- No：7503
- Updated Date：2019/10/07 09:00
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What are the times when information about Trading Halt in arrowhead will be disseminated?
If there is any Trading Halt information that is deemed to have a significant impact on investment decision for investors, the information dissemination time... Show Details
- No：7580
- Updated Date：2019/10/07 09:00
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What is the Limit Price Information and the Limit Price Order Information of the Query Virtual Se...
Limit Price Information are output all the issues subject to Closing auction at the limit price. When "0" is set in the Allocation Quantity field of Limit Pr... Show Details
- No：7587
- Updated Date：2019/10/07 09:00
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What are the restrictions when placing Short Selling orders to arrowhead?
Please refer to the JPX website or Target for Short Selling orders.JPX websiteURL: https://www.jpx.co.jp/english/equities/trading/regulations/02.html Show Details
- No：7440
- Updated Date：2019/10/07 09:00
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What is the condition under which arrowhead Short Selling Regulation is triggered?
The Short Selling restrictions become active once the traded price drops by 10 percent from the base price of each issue. Show Details
- No：7439
- Updated Date：2019/10/07 09:00