JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 12739
  • Updated Date : 2022/01/31 09:00
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After logging in to the clearing SSO as a general user with JGB Clearing System authority and then switching to JGB Clearing System, why can't I use each business menus.

After logging in to the clearing SSO as a general user with JGB Clearing System authority and then switching to JGB Clearing System, why can't I use each business menus.
Category : 

Answer

This is because the group member user is not granted the authority to each business menu.

To grant the authority of each business menu to group member users, please refer to "11.アクセス権限情報" in the manual "システム管理担当者マニュアル（国債店頭取引清算参加者向け）(available only in Japanese)" posted on the Target-JSCC site.

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