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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 13588
  • Updated Date : 2022/05/09 09:00
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Is this normal behavior if the user ID of Derivatives Clearing System (cCran) is displayed on the list even after deleting the user ID on SSO?

Is this normal behavior if the user ID of Derivatives Clearing System (cCran) is displayed on the list even after deleting the user ID on SSO?
Category : 

Answer

When you delete the user ID on SSO, the ID will be deleted from cCran, too.
However, the user ID will be displayed on [User Management].
If [State] is [SSO_DELETED] on [User Details] of the user, the user ID cannot be used.
Moreover, if you want to delete the user ID for FIX connection, you need to submit the deletion application separately.

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