Please confirm the contents below for each individual system.

<SSO>
･The login screen of SSO will not display
-Are you connecting from the arrownet line IP address? (Are you able to connect to the line?)
-Please confirm the Pre-Settings in [SSO/Portal User Manual].
*Target-JSCC 書類をダウンロードする > Listed Products > Specifications etc. > SSO/Portal User Manual

･Under maintenance is displayed
-Are you connecting during SSO service hours?
*For the Test environment, please refer to the Test Schedule.
-Please try to clear your browser's cache.

･Although the login screen of SSO is displayed, you are unable to login
-Are you accessing from the IP address registered as SSO?
-Is your ID and password correct? (Is your ID locked?)

･Although you are able to login to SSO, you are unable to login to WebPortal, cCran, JGB clearing, Cash Products Clearing
-Are you connecting during service hours?
*For the Test environment, please refer to the Test Schedule.
-Have you set the authority for your ID?
*Besides the right to operate SSO, you will need to authorize your ID for WebPortal, cCran, JGB clearing. Please refer to the document below from JSCC Target.
WebPortal: 書類をダウンロードする > Listed Products > Specifications etc. > Web Portal ScreenFile Specifications Document
JGB: 書類をダウンロードする > 国債店頭取引 > システム運用マニュアル > システム運用マニュアル(参加者端末編) [Japanese only]
cCran: 書類をダウンロードする > Listed Products > Operational Procedures etc. > cCran Operation Guide related to Derivatives Clearing Service
*In the case of Cash Products Clearing System (CMF/FSB), newly created users will initially be given the access right of the group they belong to as default.


<Derivatives Clearing System FIX>
-Are you connecting during service hours?
*For the Test environment, please refer to the Test Schedule.
-Are you connecting from the correct IP address? (Are you able to connect to the arrownet line?)
-Is the information of connection destination correct?
-Is the ID and password correct? (Is your ID locked? Haven't you double logged in?)


<FTP>
-Are you connecting during service hours?
*For the Test environment, please refer to the Test Schedule.
-Are you connecting from the IP address which you applied via FTP Site Utilization Request? (Are you able to connect to the arrownet line?)
-Is the settings correct? Please refer to the document below from JSCC Target.
書類をダウンロードする > Listed Products > Specifications etc. > FTP_Site_Connection_Specification



If you are unable to connect even if the IP address (network connection), terminal settings, ID and password are correct, please contact JPX Service Desk -Clearing <servicedesk_clearing@jpx.co.jp> with below information.
-target IP address
-target ID
-target system
-date and time of occurrence
-details of the error (such as screen capture)


[Target-JSCC Site]
URL: https://portal.arrowfront.jp/target/x/jscpss/webportal/top.html
*The URL starts with "http:" if accessing Target via arrownet.
*Target-JSCC site is available only in Japanese.

*For the Test environment, please refer to the following FAQ.
URL: https://faqsd.jpx.co.jp/faq/show/16229?site_domain=en_application