JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 17349
  • Updated Date : 2024/03/11 09:00
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[arrowhead4.0] Is there any update for FLEX service?

[arrowhead4.0] Is there any update for FLEX service?
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Answer

"FLEX Standard 100Mbps", "FLEX Full 100Mbps", "FLEX Full WB", and "High-Speed Index" will be discontinued with the current version of arrowhead (version upgrade).
The new system will provide "FLEX Standard WB" (to be renamed to "FLEX Standard" after arrowhead4.0 is go-live) in addition to "Market by Order" type market information services.

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