JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 243
  • Updated Date : 2014/09/11 08:58
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We were suddenly disconnected from arrownet.

We were suddenly disconnected from arrownet.
What should we do?
Category : 

Answer

If you are not able to connect to arrownet in spite of no change in your network composition,
please contact arrownet Service Desk(Network Trouble) by phone or e-mail after preparing information below.
（In case of emergency, please call us.）

【Information you should provide】
・arrownet circuit ID
・time of occurrence
・details of the event（Please provide logs of your network devices locked with password, if possible）
・name of system or business（ arrowhead / Flex / J-GATE / TFX / JASDEC, etc.）

 

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