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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 7654
  • Updated Date : 2019/10/07 09:00
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How do I use Order Suspension/Cancellation Requests of the risk management function (execution orders) for arrowhead?

How do I use Order Suspension/Cancellation Requests of the risk management function (execution orders) for arrowhead?
Category : 

Answer

The cancellation process by the risk management function cancels in the same order as the normal cancellation, one order at a time in the order of registration to the order book of each issue. Therefore, there is a possibility that orders may be partially executed until the cancellation process is complete.
Similarly, if an Order Suspension/Cancellation is requested for per Virtual Server group, orders are canceled one by one for each Virtual Server belonging to the Virtual Server group.

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