arrowface | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support > Application FAQ > arrowface

Application & System Support

Contacts for JPX Service Desk

Application Procedure contact

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT contact

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing contact

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowface ]

1-10 of Total 12

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How do we create Target ID to see the invoices of arrownet and JPX Co-location?

Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...

Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details
- No：3356
- Updated Date：2019/02/28 09:00
Who has arrowface user ID and user IDs for Target invoice reference in our company?

Please email to JPX Service Desk (application procedure). Show Details
- No：1727
- Updated Date：2018/04/09 09:00
I would like to add user LAN address(/24) to arrownet v2 connection, but I can't find where to wr...

Please follow the below steps when you create "Quote Request for Change of arrownet Line".1. Input your desired change date on the application form and check... Show Details
- No：5695
- Updated Date：2019/02/28 09:00
Accidently I closed the window with "X" button of the browser and the screen was locked on arrowf...

After logging in arrowface with locked user ID, and open the application form you see last again in Application Status List. And close the application form f... Show Details
- No：3365
- Updated Date：2019/02/28 09:00
What to enter in "Address", "Title of Representative" and "Name of Representative" on the arrowfa...

Address: Enter the address of headquarter.Title of Representative: Enter the title of a representative of your companyName of Representative: Enter the name ... Show Details
- No：1728
- Updated Date：2019/02/28 09:00
I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find wh...

Please follow the below steps when you create "JPX Co-Location Application for Change of Co-Lo Dedicated Internal Connection Line"1. Input your desired chang... Show Details
- No：5696
- Updated Date：2019/02/28 09:00
During use of the arrowface, error "'/ af' server error has occurred in your application" has bee...

Close the browser, please log in again to launch again.If this event is not resolved, after the re-start the terminal you use, please clear the cache in the ... Show Details
- No：1947
- Updated Date：2022/06/20 09:00
How to change my arrowface user ID information (Name, Telephone number, E-mail)?

After logging in to arrowface, click "Settings". Click "ユーザ更新" button on the opened window. Show Details
- No：1729
- Updated Date：2019/02/28 09:00
What is the URL(FQDN) for arrowface going to be? Due to company's security policies, it might tak...

arrowface uses the same domain as Target which is "portal.arrowfront.jp". Show Details
- No：1062
- Updated Date：2021/07/19 09:00

1-10 of Total 12

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