- Application & System Support > Application FAQ > Application Procedure
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
Sign In
Info&News
- 2021/05/06 09:00 The new FAQ has b...
Keyword Search
Frequently Referenced FAQ
FAQ within [ Application Procedure ]
-
What is Latency Measurement Environment Service by using Corvil-Clear?
Please refer to Latency Measurement Environment Service Guidelines for Network Connection. Guildeline is listed in System Documents Site. [System Documen... Show Details
- No：3357
- Updated Date：2019/08/26 09:00
-
How can I get application forms?
All application are available to submit on arrowface, application forms (Paper-based application forms) are not exist.If you have any questions how to use ar... Show Details
- No：1499
- Updated Date：2018/04/09 09:00
-
How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
-
Can we use arrownet-Global line service with AP3?
Yes, please refer to the JPX website about carriers offering arrownet-Global line service.URL: https://www.jpx.co.jp/english/systems/connectivity/03.html Show Details
- No：770
- Updated Date：2019/11/11 09:00
-
What kind of disadvantages does arrownet cloud user connection have compared with ordinal arrowne...
The main disadvantages are as follows.- It is user's responsibility to adequately implement the security measures for the cloud.- Contrary to the ordinal arr... Show Details
- No：8873
- Updated Date：2020/06/15 09:00
-
Is it possible to view other billing information such as invoice for Test Service or trading part...
No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00
-
Can we modify (AP change) from existing line with AP1 or AP2 to existing line with AP3?
Upon to the termination of AP1 service, it is possible to change from AP1 to AP3 (AP change) for a limited time from April 2021 to March 2022.If you would li... Show Details
- No：772
- Updated Date：2020/12/14 09:00
-
Is there any IP address available for sending a periodical PING message aiming for routing control?
Please do not implement the setting based on a periodical PING message, which could control the routing.For more details, please see the guideline below post... Show Details
- No：194
- Updated Date：2019/02/28 09:00
-
We think there is no minimum contract period or arrownet cloud connection. Is there any penalty f...
As you recognize, there is no minimum contract period or arrownet cloud user connection.Therefore, if you are not using the line any more, it is okay to canc... Show Details
- No：8890
- Updated Date：2020/06/15 09:00
-
Why isn't the contract with "Tosho System Service" when applying for arrownet Cloud Connection?
In arrownet cloud user connection, service provided from "Tosho System Service" is not in use thus the contact is made with TSE. Show Details
- No：8886
- Updated Date：2020/06/15 09:00