- Application & System Support > Application FAQ > Application Procedure
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application Procedure ]
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How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
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Which line is targeted for Express Service for arrownet v2 Intra-building - Cross Connection?
The line shown below is targeted for Express Service for arrownet v2 Intra-building - Cross Connection.For more detail, please refer to "arrownet version2.0 ... Show Details
- No：9195
- Updated Date：2020/08/03 09:00
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What is the PING IP address to check the network connectivity to TFX?
As TFX does not have facility to respond to the PING, please check the connectivity with Telnet (or any other ways) . Show Details
- No：187
- Updated Date：2019/02/28 09:00
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I would like to add user LAN address(/24) to arrownet v2 connection, but I can't find where to wr...
Please follow the below steps when you create "Quote Request for Change of arrownet Line".1. Input your desired change date on the application form and check... Show Details
- No：5695
- Updated Date：2019/02/28 09:00
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What are the conditions to apply for the Pair Price (Pair Discount) on L1 Multicast Line in JPX C...
To apply for the Pair Price on L1 Multicast Line, the applications for L1 Multicast Line for FLEX and L1 Multicast Line for ITCH must be submitted as a pair ... Show Details
- No：16687
- Updated Date：2023/07/31 17:00
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Is it possible to see invoices for test environment service with the Target ID for referring to a...
Yes, it is.Please contact JPX Service Desk for the application procedures to enable you to refer to the invoice for test environment service. Show Details
- No：2909
- Updated Date：2024/11/05 09:00
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Is it possible to request retransmission via L1 Multicast Line?
Users cannot request retransmission via L1 Multicast Line, because all packets sent from users are discarded at the edge switch. To send retransmission reque... Show Details
- No：16690
- Updated Date：2025/04/14 09:00
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What types of market data can be received via L1 Multicast Line in JPX Co-Location?
Via L1 Multicast for FLEX*, users can receive FLEX Market by Order (MBO), Base Price and Issue Information.Via L1 Multicast for ITCH, users can receive Finan... Show Details
- No：16685
- Updated Date：2024/11/05 09:00
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To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...
[JPX]In order to reduce the risks of AP failure, redundant configuration connecting to either AP2, AP3, or AP4 is recommended.Multicast transmission is not r... Show Details
- No：140
- Updated Date：2022/05/30 09:00
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Is it possible to share a router/L3SW for JASDEC and other SPs?
No, JASDEC does not allow users to share such devices with other SPs.For further information, please see the System Documents Site shown below.[System Docume... Show Details
- No：185
- Updated Date：2024/08/26 09:00
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