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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Application Procedure
Frequently Referenced FAQ
FAQ within [ Application Procedure ]
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Is "Application for Using Test Environment (TSE)" required every time I apply Application for New...
An Application for Using Test Environment (TSE) must be submitted for each business system every time a user wishes to start using a system. However, once sa... Show Details
- No：3473
- Updated Date：2019/12/23 09:00
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Can you tell me JPX SD Contact?
The way to find JPX Service Desk (SD) Contact is as below.1. Please access the following URL.URL: https://faqsd.jpx.co.jp/?site_domain=en_application2. Click... Show Details
- No：6870
- Updated Date：2019/10/15 09:00
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For using ITCH in production environment, do users need to pass Business Connectivity Test?
When installing a new line, participating in arrownet Network Reachability Test is required as well as confirming normal receiving of multicast messages.Assu... Show Details
- No：6095
- Updated Date：2019/02/28 09:00
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What is Latency Measurement Environment Service by using Corvil-Clear?
Please refer to Latency Measurement Environment Service Guidelines for Network Connection. Guildeline is listed in System Documents Site. [System Documen... Show Details
- No：3357
- Updated Date：2019/08/26 09:00
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Is it possible to view other billing information such as invoice for Test Service or trading part...
No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00
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What to do to check if we make a connection confirmation to Target(as a step of TSE Business Comm...
Please confirm as the network connected to PC and make sure the Top Page of web site is properly displayed on the screen.This can be done even in the middle ... Show Details
- No：188
- Updated Date：2019/02/28 09:00
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Is there any requirement of minimum usage period for arrownet line? Is there a penalty fee?
The minimum usage period is one year.If cancelled before minimum usage period, the penalty fee will be imposed. Show Details
- No：5681
- Updated Date：2019/02/28 09:00
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How can we find Co-Location Service Guide?
Co-Location Service Guide can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faqsd.jpx.co.jp/category... Show Details
- No：4367
- Updated Date：2018/04/09 09:00
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Can we use arrownet-Global line service with AP3?
Yes, please refer to the JPX website about carriers offering arrownet-Global line service.URL: https://www.jpx.co.jp/english/systems/connectivity/03.html Show Details
- No：770
- Updated Date：2019/11/11 09:00
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For using systems in TEST environment, do users need to pass Business Communication Test?
No, it is not necessary. Show Details
- No：197
- Updated Date：2014/08/25 20:30