- Application & System Support > Application FAQ > Application Procedure
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application Procedure ]
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To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...
[JPX/TOCOM]In order to reduce the risks of AP failure, redundant configuration connecting to both AP1 (or AP3) and AP2 is recommended.Multicast transmission ... Show Details
- No：140
- Updated Date：2019/07/22 09:00
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What to do to check if we make a connection confirmation to Target(as a step of TSE Business Comm...
Please confirm as the network connected to PC and make sure the Top Page of web site is properly displayed on the screen.This can be done even in the middle ... Show Details
- No：188
- Updated Date：2019/02/28 09:00
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How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
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What kind of advantages does arrownet cloud user connection have over original arrownet v2 connec...
The main advantages are as follows.- Able to use arrownet v2 from AWS.- Able to connect to arrownet directly from AWS environment and no need to connect to a... Show Details
- No：8872
- Updated Date：2020/06/15 09:00
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In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...
Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details
- No：3356
- Updated Date：2019/02/28 09:00
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Why there is only a part of billing information of arrownet on Target?
It is because of the reason that the billing information is divided into more than one. If you have any question about integration of invoice, please contact... Show Details
- No：2912
- Updated Date：2018/04/09 09:00
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What is the address of Proximity Ikebukuro Data Center?
6th Floor, 3-21-8, Higashi-Ikebukuro, Toshima-ku, Tokyo, 170-0013, Japan The address is also specified in "Proximity Service Guide, 2.2 Location of the Serv... Show Details
- No：596
- Updated Date：2014/09/25 14:30
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How long does it take to get arrownet line services ready after submitting the application? Are ...
It takes the following days as below depends on application contents after finalization of an application form on arrowface. In addition, it takes about 1 we... Show Details
- No：138
- Updated Date：2019/06/03 09:00
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We would like to know about the cost of JPX Co-Location Service. How can we find Price List (JPX ...
Price List (JPX Co-Location Service) can be found at System Documents Site.[System Documents Site] System Documents > Co-Location > Guidelines/Price Re... Show Details
- No：4366
- Updated Date：2019/02/28 09:00
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Is Jumbo-Frame applicable to Internal Connection?
It is impossible to use Jumbo-Frame via Internal Connection.Jumbo-Frame can be used via External Connection. Show Details
- No：5711
- Updated Date：2019/02/28 09:00