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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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JPX Business System
Frequently Referenced FAQ
FAQ within [ JPX Business System ]
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What is the bandwidth required for the JPX business systems?
Requirement bandwidth for JPX Business Systems, please refer to "arrownet v2 Guideline for Procedures Operations(JPX) - Appendix 2" published on System Docum... Show Details
- No：139
- Updated Date：2025/01/27 09:00
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What is the required bandwidth (maximum bandwidth) for multicast service such as FLEX/J-GATE (ITCH)?
The required bandwidth for each multicast service is as follows.FLEX Standard : 500MbpsFLEX Market by Order (MBO) : Only the lines with more than 10GbpsFLEX ... Show Details
- No：5680
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] [arrowhead/ToSTNeT/FLEX] To participate in Weekend Test, do I need to submit an ap...
There is no need to submit an application to participate in Weekend Test.Please refer to "User Connection Test Guide for arrowhead" for the latest schedule."... Show Details
- No：17290
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] What is the difference between FLEX Standard and Market by Order (MBO)?
There are differences in the issue information that can be received and the contents of dissemination.For example, Standard disseminates Index information an... Show Details
- No：179
- Updated Date：2025/01/27 09:00
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What is the contact information for the clearing system such as JSCC and JPX Service Desk?
Please contact these desks as below -1. Application/Failure[Application] JPX Service Desk (application procedure)TEL: 050-3819-1070Email: servicedesk@jpx.co.... Show Details
- No：3977
- Updated Date：2024/02/19 09:00
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Is there any website or a price list of usage fee for arrowhead/ToSTNeT/FLEX, information on usag...
[arrowhead/ToSTNeT (Production)]You can check the Trading Participation Fees (PDF) on JPX website.It also includes a price list of per Virtual Server fee for... Show Details
- No：172
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] What issues are available in the Test Environment of arrowhead/ToSTNeT?
All issues of TSE/FSE are available in Test Environment A, except for issues exclusively used by TSE.You can check Issues exclusively used by TSE in User Con... Show Details
- No：16376
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] What is the difference between arrowhead/ToSTNeT/FLEX Test Environments A and B?
Test Environment A is for providing the Environment almost the same as Production Environment.So, basically components of Environment A are based on Producti... Show Details
- No：13803
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Could you tell us about Connectivity Test of arrowhead and ToSTNeT Virtual Server?
The procedure for Business Connectivity Test of arrowhead and ToSTNeT Virtual Server is posted on System Documents Site.-[arrowhead]The checking procedures f... Show Details
- No：14196
- Updated Date：2025/01/27 09:00
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Tell me the configuration information to use Compliance WAN via arrownet line.
Configuration information of Compliance WAN is as below, -Compliance WAN User Administrative site URL: https://cmp.target.ne.jp/mgr/index.do Destina... Show Details
- No：9192
- Updated Date：2020/08/03 09:00
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