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Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet Configuration ]
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What is the network latency from AP3 (CC1/CC2) to JPX Systems?
Approximate measurement value is as followings. - 1Gbps: 58 microseconds (CC1) / 56 microseconds (CC2) - 10Gbps: 57 microseconds (CC1) / 55 microseconds ... Show Details
- No：764
- Updated Date：2019/02/28 09:00
- Modified on：2019/11/27 11:00
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To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...
[JPX/TOCOM]In order to reduce the risks of AP failure, redundant configuration connecting to both AP1 (or AP3) and AP2 is recommended.Multicast transmission ... Show Details
- No：140
- Updated Date：2019/07/22 09:00
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Is the 3-line redundant configuration supported by JASDEC, TFX and TOCOM?
No, it is not supported.Please refer to "arrownet version2.0 Guideline for Network Connection" for configuration method.The guidelines are available on Syste... Show Details
- No：966
- Updated Date：2019/06/17 09:00
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Do you have overseas APs of connection?
No, we don't have overseas APs. We only have APs in Japan.For more details, please refer to "arrownet v2 Guideline for NW Connection(Common)" 6. Access Point... Show Details
- No：5668
- Updated Date：2019/10/15 09:00
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Is the redundant configuration between AP1 and AP3 supported? Please tell us about each SP (JPX, ...
Please contact us for more info about the recommended configuration.For more technical information (e.g. selectable AP), please refer to "arrownet version2.0... Show Details
- No：970
- Updated Date：2019/10/15 09:00
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Is it possible to inherit IP address if we transfer from a line with AP1 or AP2 to a line with AP3?
It is possible. However, there are some conditions.For details, please download document from Target JPX site.<Steps of download the letter>1) Access T... Show Details
- No：773
- Updated Date：2019/02/28 09:00
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Please tell us FLEX source IP or Rendezvous Point (RP).
Source IP and Rendezvous Point (RP) are written in "Common Config Sheet".It is displayed by clicking the button on the upper-right side of the "Router Config... Show Details
- No：5685
- Updated Date：2019/02/28 09:00
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How can I find router configuration of connections?
You can find it at "Router Configuration Sheet" page.For operation method of arrowface, please find "arrowface Operation Manual" at top page of arrowface and... Show Details
- No：5686
- Updated Date：2019/02/28 09:00
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What is TCP backup address? (re-send/retransmission/FLEX)
It's TCP address for a retransmission request of FLEX(Market information system).You can select any address from fixed address range of the User LAN address ... Show Details
- No：762
- Updated Date：2019/11/11 09:00
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Will carrier tag VLAN to v2 connection?
VLAN should be tagged by users at router/L3 switch. VLAN is assigned by JPX. If your router/L3 switch is unusable to tag VLAN, please set it at L2 switch. Show Details
- No：5669
- Updated Date：2019/02/28 09:00