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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet Configuration ]
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Is it possible to upgrade @Tokyo's 100M line to 1G line?
That can be supported only with Cross-Connection Service provided by @Tokyo.With the services provided by other carriers, it is required to cancel 100M line ... Show Details
- No：969
- Updated Date：2019/02/28 09:00
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In case of changing the bandwidth of @Tokyo's AP3 line (Cross-Connection Service) from 100Mbps to...
That can be supported only with Cross-Connection Service provided by @Tokyo.With the services provided by other carriers, it is required to re-install a new ... Show Details
- No：968
- Updated Date：2019/02/28 09:00
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It's TCP address for a retransmission request of FLEX(Market information system).You can select any address from fixed address range of the User LAN address ... Show Details
- No：762
- Updated Date：2017/12/18 09:00
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Is it possible to request specific VLAN ID?
Users are not allowed to freely choose the number of User-unique VLAN IDs.Please set VLAN ID allotted for each service provider.VLAN IDs are listed in "arrow... Show Details
- No：160
- Updated Date：2017/01/16 09:00
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Do you have overseas APs of connection?
No, we don't have overseas APs. We only have APs in Japan.For more details, please refer to "arrownet v2 Guideline for NW Connection(Common)" 6. Access Point... Show Details
- No：5668
- Updated Date：2019/10/15 09:00
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Is the redundant configuration available passing through AP1, AP2 and AP3 with 3 lines? Please te...
It is available only for JPX connection.For more details such as AP information user can choose in the redundant configuration, please refer to arrownet vers... Show Details
- No：768
- Updated Date：2019/10/15 09:00
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Can users ask SD to check the setting of user's router configuration?
No. Service Desk (SD) does not provide such a service to check the setting of user's router configuration.Please see "Appendix 2. Example of Connection Confi... Show Details
- No：207
- Updated Date：2019/10/15 09:00
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For each SP (JPX, TOCOM, JASDEC, TFX), are there any documents (Guidelines/Specifications etc.) w...
Please see the "arrownet v2 Guidelines for NW Connection" posted on System Documents Site. There are all guidelines available for each service provider. ... Show Details
- No：146
- Updated Date：2019/10/15 09:00
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Is it possible to assign IP address for arrowhead/ToSTNeT?
It is possible. Please specify the IP address/port number of the connection destination when applying via arrowface.If there is no designation, JPX Service D... Show Details
- No：750
- Updated Date：2019/09/24 09:00
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Is it necessary to pay Bandwidth Control Fee by a physical line?
A monthly fee that is charged for the use of Bandwidth Control. Monthly JPY 8,000 (excl. tax) is charged on each physical line, excluding JPX Co-Location / ... Show Details
- No：6871
- Updated Date：2019/07/01 09:00