- Application & System Support > Application FAQ > arrownet Configuration
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
Sign In
Info&News
- 2020/02/03 09:00 The new FAQ has b...
Keyword Search
Frequently Referenced FAQ
FAQ within [ arrownet Configuration ]
-
How can we confirm the streams(1 or 2) of arrownet line?
You can find it on "Router Configuration Sheet" page on arrowface. It is shown as "FLEX/ITCH Stream" in the list.For operation method of arrowface, please fi... Show Details
- No：5665
- Updated Date：2019/02/28 09:00
-
Will carrier tag VLAN to v2 connection?
VLAN should be tagged by users at router/L3 switch. VLAN is assigned by JPX. If your router/L3 switch is unusable to tag VLAN, please set it at L2 switch. Show Details
- No：5669
- Updated Date：2019/02/28 09:00
-
Is it possible to assign IP address for arrowhead/ToSTNeT?
It is possible. Please specify the IP address/port number of the connection destination when applying via arrowface.If there is no designation, JPX Service D... Show Details
- No：750
- Updated Date：2019/09/24 09:00
-
Is it possible to allot multiple WAN addresses (logical interfaces) within a single VPN (for JPX ...
According to the arrownet v2 specifications, a different WAN address will be allotted to each of VPNs. However, a single VPN is able to have only one WAN add... Show Details
- No：622
- Updated Date：2019/02/28 09:00
-
Is it possible to request specific VLAN ID?
Users are not allowed to freely choose the number of User-unique VLAN IDs.Please set VLAN ID allotted for each service provider.VLAN IDs are listed in "arrow... Show Details
- No：160
- Updated Date：2017/01/16 09:00
-
Is arrownet service available 24/7? Also, are devices & lines within the carrier network monitored?
Yes. arrownet provides the service 24 hours a day/7 days a week/365 days a year.All-year non-stop failure monitoring of arrownet, devices & lines within the ... Show Details
- No：137
- Updated Date：2019/02/28 09:00
-
We want to know Overview of JPX Systems.
Please refer to JPX website which shows Overview of JPX Systems.URL:https://www.jpx.co.jp/english/systems/outline/index.html Show Details
- No：7578
- Updated Date：2019/09/30 09:00
-
Is it necessary to pay Bandwidth Control Fee by a physical line?
A monthly fee that is charged for the use of Bandwidth Control. Monthly JPY 8,000 (excl. tax) is charged on each physical line, excluding JPX Co-Location / ... Show Details
- No：6871
- Updated Date：2019/07/01 09:00
-
What is the difference between IP address identification and VPN Identification?
IP address identification polices both upstream and downstream, but VPN identification polices only upstream(Signal from users => SP) and it doesn't polic... Show Details
- No：5706
- Updated Date：2019/02/28 09:00
-
We are running out of IP address which assigned for the business system in use. Can we connect fr...
Usually, each business system's host range is not useable for another business systems. The new user LAN address should be provided.Please create an applicat... Show Details
- No：5702
- Updated Date：2019/02/28 09:00