- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/10/28 09:00 The new FAQ has b...
- 2019/10/28 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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How can we confirm the streams(1 or 2) of arrownet line?
You can find it on "Router Configuration Sheet" page on arrowface. It is shown as "FLEX/ITCH Stream" in the list.For operation method of arrowface, please fi... Show Details
- No：5665
- Updated Date：2019/02/28 09:00
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If we add production environment line to the connection we usually connect to test environment, c...
Yes, user LAN(/24) for only production environment will be provided. Show Details
- No：5664
- Updated Date：2019/02/28 09:00
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We have 10Mbps physical line. What will happen to assigned bandwith of JPX Service Provider (SP) ...
The bandwith of JPX SP should be the same as its physical connection. Therefore, the bandwith of each logical line should be as below. - JPX : 10Mbps(If ... Show Details
- No：5663
- Updated Date：2019/02/28 09:00
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What JPX business systems can we connect from Co-Location site?
The JPX business systems available from Co-Location site are as below.- arrowhead- ToSTNeT- FLEX- J-GATE (API, ITCH) Show Details
- No：5662
- Updated Date：2019/02/28 09:00
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Can I submit an application to connect to Target on arrownet line via arrowface?
For applying, please select "Others of Information Systems" on "Quote Request for New/Change of arrownet Line (Physical/Logical)"For operation method of arro... Show Details
- No：5660
- Updated Date：2019/02/28 09:00
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How can we find Terms and Conditions for Use of Co-Location Service?
Terms and Conditions for Use of Co-Location Service can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https:... Show Details
- No：4365
- Updated Date：2018/04/09 09:00
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Where should we contact in the event of arrowhead failure, ToSTNeT failure, and FLEX failure?
Please contact JPX Service Desk in the event of arrowhead failure, ToSTNeT failure, and FLEX failure.JPX Service Desk (arrowhead/ToSTNeT)TEL: 050-3822-8882E... Show Details
- No：4363
- Updated Date：2018/04/09 09:00
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How can we enter the Co-Location room?
Guide for admission of JPX Co-Location Service can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faq... Show Details
- No：4362
- Updated Date：2018/04/09 09:00
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How can we find documents related Co-Location (Co-Location Service Guide, arrownet Guidelines for...
Documents related Co-Location can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faqsd.jpx.co.jp/cate... Show Details
- No：4360
- Updated Date：2019/02/28 09:00
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What kind of procedures do I need follow to use FTP Site?
You are required to submit an application for using FTP Site.However, if you are a qualified participant for listed products, you already submitted the appli... Show Details
- No：3983
- Updated Date：2019/07/22 09:00