Application FAQ

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Application & System Support > Application FAQ

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Application FAQ ]

191-196 of Total 196

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During use of the arrowface, error "'/ af' server error has occurred in your application" has bee...

Close the browser, please log in again to launch again.If this event is not resolved, after the re-start the terminal you use, please clear the cache in the ... Show Details
- No：1947
- Updated Date：2022/06/20 09:00
What is the maximum number of characters entered in Project ID?

Users can set the Project ID with up to 50 characters including full and/or half size letters. Show Details
- No：1057
- Updated Date：2015/03/30 09:00
Is it possible to share the user ID among members of a team or a division?

Yes, it is possible. According to each user's situation, users are able to arrange the way to use. Show Details
- No：1053
- Updated Date：2015/03/30 09:00
If we add logical line with redundant config. on existing line, is there impact on existing routi...

It will be nothing issues if CE/L3SW is installed on a SP basis, or connection is logically divided by using a router with VRF feature. For redundancy, it's ... Show Details
- No：782
- Updated Date：2019/06/17 09:00
What to enter in "Address", "Title of Representative" and "Name of Representative" on the arrowfa...

Address: Enter the address of headquarter.Title of Representative: Enter the title of a representative of your companyName of Representative: Enter the name ... Show Details
- No：1728
- Updated Date：2019/02/28 09:00
How to change my arrowface user ID information (Name, Telephone number, E-mail)?

After logging in to arrowface, click "Settings". Click "ユーザ更新" button on the opened window. Show Details
- No：1729
- Updated Date：2019/02/28 09:00

191-196 of Total 196

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