- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...
[JPX/TOCOM]In order to reduce the risks of AP failure, redundant configuration connecting to both AP1 (or AP3) and AP2 is recommended.Multicast transmission ... Show Details
- No：140
- Updated Date：2019/07/22 09:00
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Is there any problem to issue a Target account to see invoices for the employee who works abroad ...
Although Target User ID is issued to your company who contracts with us, the usage (how to manage the accounts) is dependent on each company.Creating account... Show Details
- No：5693
- Updated Date：2019/02/28 09:00
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Why there is only a part of billing information of arrownet on Target?
It is because of the reason that the billing information is divided into more than one. If you have any question about integration of invoice, please contact... Show Details
- No：2912
- Updated Date：2018/04/09 09:00
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An User-ID could share to have an access with both JPX(OSE) and TOCOM?
It requires to have a Login ID for each systems of JPX(OSE) and TOCOM. Show Details
- No：1601
- Updated Date：2019/02/28 09:00
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What's the difference between Shared TAP and Dedicated TAP?
Dedicated TAP is used only by the User IDs of the TAP owner. This pay service enables the user to control the timing of ordering.Shared TAP is used by User I... Show Details
- No：1556
- Updated Date：2015/11/02 09:00
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Does user need to submit applications for JASDEC, TFX, and TOCOM through arrowface?
Yes.It is scheduled to be in as you're willing procedures as part of the arrownet application. Show Details
- No：1037
- Updated Date：2019/02/28 09:00
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When is the invoice of arrownet usage fee uploaded on Target?
It is uploaded at 4PM on the 5th business day of every month.*From April onward, JPX will stop sending paper invoices, and users will only receive digital in... Show Details
- No：151
- Updated Date：2017/03/13 09:00
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Is it possible to issue the invoice separately for Monthly Cost and Contruction Fee(NRC/one-time ...
Contruction Fee(NRC/one-time cost) is published on the same invoice for arrownet usage fee(The bill is itemized).It is impossible to issue the invoice for Co... Show Details
- No：5709
- Updated Date：2019/02/28 09:00
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Please tell us the contact point for JSCC and JPX Service Desk regarding Clearing System?
Please contact these desks as below -1. Application/Failure[Application] JPX Service Desk(application procedure)TEL: 0570-064-054(Navi-dial) *Charged CallEma... Show Details
- No：3977
- Updated Date：2020/04/27 09:00
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How many User LAN (/24) addresses are available in maximum?
All users are highly requested to apply only for the number of User LANs that are really necessary.For more details, please contact JPX Service Desk. Show Details
- No：1505
- Updated Date：2019/02/28 09:00