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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/08/30 15:19 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Why I can't see any carrier on quote request screen after I selected Access Point?
You need to input "Desired Start Date" first, then carrier will be shown in pull-down menu. It is shown only when the carrier is able to meet the desired sta... Show Details
- No：5692
- Updated Date：2019/02/28 09:00
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Can I submit an application to connect to Target on arrownet line via arrowface?
For applying, please select "Others of Information Systems" on "Quote Request for New/Change of arrownet Line (Physical/Logical)"For operation method of arro... Show Details
- No：5660
- Updated Date：2019/02/28 09:00
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We would like to know about the cost of JPX Co-Location Service. How can we find Price List (JPX ...
Price List (JPX Co-Location Service) can be found at System Documents Site.[System Documents Site] System Documents > Co-Location > Guidelines/Price Re... Show Details
- No：4366
- Updated Date：2019/02/28 09:00
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Which document or site should I refer to for the information about IP address and configuration o...
Configuration Sheet for Clearing System has IP address and connective information to connect with Clearing System. *After approval flow of application for C... Show Details
- No：3979
- Updated Date：2019/04/08 09:00
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Please tell us the required bandwidth for J-GATE (ITCH).
Please see the document below for a bandwidth of each multicast group.Connectivity Manual ITCH4.2 Communication specifications related to multicast data*It i... Show Details
- No：1608
- Updated Date：2019/06/03 09:00
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It has been announced that fixed IP addresses are assigned to each business system. Is it allowe...
Yes.It is possible that one business system occupy an entire User LAN (/24) addresses with your advance agreement of no changing in the business system. Show Details
- No：1504
- Updated Date：2019/06/03 09:00
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In case of outsourcing for billing, if the outsourcing companies issue user ID, is it possible to...
Outsourcing companies will be enabled to see and download invoices by assigning them a user ID with only reference privilege to billing information.For such ... Show Details
- No：1042
- Updated Date：2019/02/28 09:00
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Is the redundant configuration between AP1 and AP3 supported? Please tell us about each Service P...
Please contact us for more info about the recommended configuration. For more technical information (e.g. selectable AP), please refer to "arrownet versio... Show Details
- No：970
- Updated Date：2019/06/17 09:00
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For each SP (JPX, TOCOM, JASDEC, TFX), are there any documents (Guidelines etc.) which describe t...
Please see the "arrownet v2 Guidelines for NW Connection" posted on System Documents Site.There are all guidelines available for each service provider.[Commo... Show Details
- No：146
- Updated Date：2019/06/17 09:00
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Please refer to JPX Homepage which shows ETFs.URL: https://www.jpx.co.jp/english/equities/products/etfs/index.html Show Details
- No：7407
- Updated Date：2019/09/02 09:00