- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-550-815
*Charged Call
(*IP-phone: +81-50-3822-8900)
Email： j-gate3@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2021/10/04 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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What is different among connecting services of arrownet? e.g. Widearea Ethernet, Dedicated Ether ...
Each service below we provide has a different carrier, bandwidth, and usage fee.- Wide area Ethernet- Dedicated Ether Line (Center Aggregation)- Dedicated Et... Show Details
- No：7579
- Updated Date：2019/09/30 09:00
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Where can I find weekday test schedule of each service of JPX? (arrowhead, ToSTNeT, FLEX, J-GATE,...
Please see below for the weekday test schedule of each service.- I want to participate tests in the Production/Test Environment. Can I find the test schedule... Show Details
- No：6107
- Updated Date：2020/11/17 09:00
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Is it possible to issue the invoice separately for Monthly Cost and Contruction Fee(NRC/one-time ...
Contruction Fee(NRC/one-time cost) is published on the same invoice for arrownet usage fee(The bill is itemized).It is impossible to issue the invoice for Co... Show Details
- No：5709
- Updated Date：2019/02/28 09:00
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How do I get arrowhead Connection Specifications/manual?
Please see the following processes for arrowhead Connection Specifications for arrowhead.[How to search]1. Go to Target JPX site.URL: https://portal.arrowfro... Show Details
- No：3985
- Updated Date：2021/07/19 09:00
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Please tell us about SSO and user ID in Clearing System (CMF, cCran etc.). Can we have an operati...
After Derivatives Clearing System Renewal Project starts operation, SSO (Single Sign On) system allow you to use multiple systems by one user ID and manage u... Show Details
- No：3978
- Updated Date：2019/10/15 09:00
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How to change my arrowface user ID information (Name, Telephone number, E-mail)?
After logging in to arrowface, click "Settings". Click "ユーザ更新" button on the opened window. Show Details
- No：1729
- Updated Date：2019/02/28 09:00
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What is the URL(FQDN) for arrowface going to be? Due to company's security policies, it might tak...
arrowface uses the same domain as Target which is "portal.arrowfront.jp". Show Details
- No：1062
- Updated Date：2021/07/19 09:00
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If there are network latency documents (carriers' sales papers NCOM, KDDI, Colt, SB, NTTE, and @T...
Please refer to the "Sales Paper" for carriers.Please download the above mentioned "Sales Paper" from System Documents Site.[NTT Communications Corporation (... Show Details
- No：765
- Updated Date：2019/10/15 09:00
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What is the (bid or ask) price for ToSTNeT Trading?
Please refer to the following JPX website for the trading price to be referred for ToSTNeT.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：11555
- Updated Date：2021/06/28 09:00
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Is there any cost to add a clearing system terminal?
There is no charge for adding terminals to use the clearing system. Show Details
- No：11355
- Updated Date：2021/05/31 09:00