- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/10/28 09:00 The new FAQ has b...
- 2019/10/28 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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How can we find J-GATE Connectivity Manual/specification?
J-GATE Connectivity Manual can be found at System Documents Site.[System Documents Site] J-GATE > Connection Specifications/Guidelines RelatedURL: https:/... Show Details
- No：4361
- Updated Date：2019/10/15 09:00
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Please tell us the contact point for JSCC Clearing systems related inquiries such as Listed Produ...
Please contact these desks as below -1. Application/Failure[Application] JPX Service Desk(application procedure)TEL: 0570-064-054(Navi-dial) *Charged CallEma... Show Details
- No：3977
- Updated Date：2019/07/22 09:00
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What's the difference between Shared TAP and Dedicated TAP?
Dedicated TAP is used only by the User IDs of the TAP owner. This pay service enables the user to control the timing of ordering.Shared TAP is used by User I... Show Details
- No：1556
- Updated Date：2015/11/02 09:00
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According to the launch of arrowface, what did change in application procedures?
According to the launch of arrowface, procedures has been changed as follows. - Applications related to arrownet and JPX Co-location are applied through a... Show Details
- No：1103
- Updated Date：2016/12/19 09:00
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In case of outsourcing for billing, if the outsourcing companies issue user ID, is it possible to...
Outsourcing companies will be enabled to see and download invoices by assigning them a user ID with only reference privilege to billing information.For such ... Show Details
- No：1042
- Updated Date：2019/02/28 09:00
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What is the difference between "TSE protocol" and "FIX protocol" for ToSTNeT?
[TSE Protocol]- Proprietary protocol specified by TSE.- It is a "Query and Response" style for Order Entry.- Only TSE protocol owns following functions.1. Av... Show Details
- No：170
- Updated Date：2019/09/24 09:00
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we cannot connect to the arrowhead production environment after the arrowhead connectivity test (...
You are required to submit "Application for arrowhead Virtual Server Production Operation" and "Checklist for arrowhead Virtual Server Production Activation"... Show Details
- No：163
- Updated Date：2019/09/24 09:00
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We want to know Regular transactions in arrowhead.
Please refer to JPX website which shows Regular transactions in arrowhead.URL: https://www.jpx.co.jp/equities/trading/domestic/02.html*Japanese only Show Details
- No：7768
- Updated Date：2019/10/28 09:00
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How can we add LLT code in arrowhead?
You can apply the application regarding addition of LLT code. For operation method of arrowface, please find "arrowface Operation Manual" at top page of a... Show Details
- No：7765
- Updated Date：2019/10/28 09:00
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What is arrowhead (Stocks) business day?
[Production]Please visit the following address on the JPX website.URL: https://www.jpx.co.jp/english/faq/others_general.html -FAQ (Others) - Trading Hours /... Show Details
- No：7409
- Updated Date：2019/11/11 09:00