- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2021/03/29 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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We want to know what REITs is.
Please refer to JPX website which shows REITs.URL: https://www.jpx.co.jp/english/equities/products/reits/index.html Show Details
- No：7406
- Updated Date：2019/11/11 09:00
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I would like to add user LAN address(/24) to arrownet v2 connection, but I can't find where to wr...
Please follow the below steps when you create "Quote Request for Change of arrownet Line".1. Input your desired change date on the application form and check... Show Details
- No：5695
- Updated Date：2019/02/28 09:00
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How do I get FLEX Connection Specification/manual? Will I be notified when Specifications are upd...
It is posted and announced on MICS (Market Information Client System) site.Please ask Information Service Department for more details.Information Service Dep... Show Details
- No：5690
- Updated Date：2019/10/15 09:00
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Will carrier tag VLAN to v2 connection?
VLAN should be tagged by users at router/L3 switch. VLAN is assigned by JPX. If your router/L3 switch is unusable to tag VLAN, please set it at L2 switch. Show Details
- No：5669
- Updated Date：2019/02/28 09:00
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How can we find Co-Location Service Guide?
Co-Location Service Guide can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faqsd.jpx.co.jp/category... Show Details
- No：4367
- Updated Date：2018/04/09 09:00
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How can we enter the Co-Location room?
Guide for admission of JPX Co-Location Service can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faq... Show Details
- No：4362
- Updated Date：2018/04/09 09:00
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How do I get arrowhead Connection Specifications/manual?
Please see the following processes for arrowhead Connection Specifications for arrowhead.[How to search]1. Go to Target JPX site.URL: https://www.arrowgate.j... Show Details
- No：3985
- Updated Date：2019/10/15 09:00
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Does arrowface allow users to submit application forms or to get information of the existing line...
It is possible for users to proceed with applications as well as to check the present state of systems, lines in use and contract information. Show Details
- No：1044
- Updated Date：2019/06/03 09:00
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Does user need to submit applications for JASDEC, TFX, and TOCOM through arrowface?
Yes.It is scheduled to be in as you're willing procedures as part of the arrownet application. Show Details
- No：1037
- Updated Date：2019/02/28 09:00
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Can we modify (AP change) from existing line with AP1 or AP2 to existing line with AP3?
Upon to the termination of AP1 service, it is possible to change from AP1 to AP3 (AP change) for a limited time from April 2021 to March 2022.If you would li... Show Details
- No：772
- Updated Date：2020/12/14 09:00